Went into store to pick up mobile order. Walked over to big “pick up” sign. Stood there waiting while worker put napkins in a bag and stapled receipt then walked off without any acknowledgment. I looked around then noticed a shelf in the corner where mobile orders were placed, NO SIGNAGE! How hard is it to put a “mobile orders” sign up?? Place was busy so initially didn’t see the shelf when I walked in. How hard is it for an employee to look up while Stuffing napkins in a bag and simply say “May I help you?” Sandwiches are not THAT good to put up with such rude service.
Atmosphere: 1
Food: 4
Service: 1
Bobby Lester
I love jimmy johns no matter where iam at for lunch I always try to see if one is near me.
Atmosphere: 5
Food: 5
Service: 5
Bill Winans
It was very sad that I would give one of my favorite sandwich chains a 1 🌟. I've been eating at JJs for many, many years. Went to this location in Rockwall, TX. They handed me the wrong takeout order. I called, they knew the mistake before I finished because someone else also had complained about the wrong food, We received each others orders. They asked if they could just put a $20 credit in my name under my phone number, which is also my phone number for my JJ rewards program. So, about 2 weeks later, I go to get food and prepared then by telling them of the credit. The person says there is no credit under your number, and I don't even see your order history. HOW CONVENIENT. Very sad they would fail the order, failed at customer service, and they couldn't have cared less. 😕
Atmosphere: 1
Food: 1
Service: 1
Amanda Hinkle
Robert the manager is so professional and friendly. He helped me decide on what to order for my son’s birthday party and i appreciate him being so patient and helpful! Great customer service!!! Definitely recommend!
Jamie Crouch
Warmly greeted by employees, who insisted on being helpful. All of them were friendly, talkative and polite. Love the #9 tried new lemon cookie, it was delicious.
Atmosphere: 5
Food: 5
Service: 5
Michelle “Chelle” Veltman
Been coming for years and always an awesome experience, awesome food 👌🏻, awesome dudes working hard with lots of energy. Thanks for the extra effort!
Atmosphere: 5
Food: 5
Service: 5
Nick T
Great sandwiches and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Ashlyn bush
There was no bread and they only gave me meat. I’m lesbean. I didn’t want their meat they practically forced it on me. They are not lgbbq welcoming.
Atmosphere: 1
Food: 1
Service: 1
David Pruit (DavPru)
Good deal on a sandwich. The staff greet you when you walk in and they keep the place pretty clean to eat.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Dr Pepper, Jumbo Kosher Dill Pickle
Bring your own salt and pepper since they discontinued this important customer ingredient.
Atmosphere: 5
Food: 5
Katie Gamiz
Great sandwiches and very friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Kevin Berry
I ordered a basic catering package to feed family gathered as my grandmother was passing away. I didn't get any notification that my order was ready so I called and he said it had been ready for a while. I picked it up, double checked with them which bags were mine, then got back and realized I was missing half of the food. All the sides and desserts were missing. So I only got about half the food I paid for. Very frustrating at a sensitive time.
Atmosphere: 3
Food: 3
Service: 1
M Z
The customer service here was not good thanks to Cooper who denied what we, the customers, told him we wanted after we made the purchase. He was rushing the entire order and that is what was the likely reason to not hearing us (even though i said it twice) to be safe on our part.
The food was good, as it always is, but the customer service could be a hell of a lot better.
Atmosphere: 4
Food: 5
Service: 1
bmw61 j
Only place I know that runs out of bread every night 1.5 hours before close.
Went into store to pick up mobile order. Walked over to big “pick up” sign. Stood there waiting while worker put napkins in a bag and stapled receipt then walked off without any acknowledgment. I looked around then noticed a shelf in the corner where mobile orders were placed, NO SIGNAGE! How hard is it to put a “mobile orders” sign up?? Place was busy so initially didn’t see the shelf when I walked in. How hard is it for an employee to look up while Stuffing napkins in a bag and simply say “May I help you?” Sandwiches are not THAT good to put up with such rude service.
Atmosphere: 1
Food: 4
Service: 1
I love jimmy johns no matter where iam at for lunch I always try to see if one is near me.
Atmosphere: 5
Food: 5
Service: 5
It was very sad that I would give one of my favorite sandwich chains a 1 🌟. I've been eating at JJs for many, many years. Went to this location in Rockwall, TX. They handed me the wrong takeout order. I called, they knew the mistake before I finished because someone else also had complained about the wrong food, We received each others orders. They asked if they could just put a $20 credit in my name under my phone number, which is also my phone number for my JJ rewards program. So, about 2 weeks later, I go to get food and prepared then by telling them of the credit. The person says there is no credit under your number, and I don't even see your order history. HOW CONVENIENT. Very sad they would fail the order, failed at customer service, and they couldn't have cared less. 😕
Atmosphere: 1
Food: 1
Service: 1
Robert the manager is so professional and friendly. He helped me decide on what to order for my son’s birthday party and i appreciate him being so patient and helpful! Great customer service!!! Definitely recommend!
Warmly greeted by employees, who insisted on being helpful. All of them were friendly, talkative and polite. Love the #9 tried new lemon cookie, it was delicious.
Atmosphere: 5
Food: 5
Service: 5
Been coming for years and always an awesome experience, awesome food 👌🏻, awesome dudes working hard with lots of energy. Thanks for the extra effort!
Atmosphere: 5
Food: 5
Service: 5
Great sandwiches and friendly staff
Atmosphere: 5
Food: 5
Service: 5
There was no bread and they only gave me meat. I’m lesbean. I didn’t want their meat they practically forced it on me. They are not lgbbq welcoming.
Atmosphere: 1
Food: 1
Service: 1
Good deal on a sandwich. The staff greet you when you walk in and they keep the place pretty clean to eat.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Dr Pepper, Jumbo Kosher Dill Pickle
Sometimes good sometimes not so good.
Food: 3
Service: 3
Restaurantji Recommends
Bring your own salt and pepper since they discontinued this important customer ingredient.
Atmosphere: 5
Food: 5
Great sandwiches and very friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
I ordered a basic catering package to feed family gathered as my grandmother was passing away. I didn't get any notification that my order was ready so I called and he said it had been ready for a while. I picked it up, double checked with them which bags were mine, then got back and realized I was missing half of the food. All the sides and desserts were missing. So I only got about half the food I paid for. Very frustrating at a sensitive time.
Atmosphere: 3
Food: 3
Service: 1
The customer service here was not good thanks to Cooper who denied what we, the customers, told him we wanted after we made the purchase. He was rushing the entire order and that is what was the likely reason to not hearing us (even though i said it twice) to be safe on our part.
The food was good, as it always is, but the customer service could be a hell of a lot better.
Atmosphere: 4
Food: 5
Service: 1
Only place I know that runs out of bread every night 1.5 hours before close.
Atmosphere: 1
Food: 3
Service: 1
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