Panda Express
2400 Horizon Rd, Rockwall
(972) 722-8396
Recent Reviews
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Great fast food when you are tired of burgers
Atmosphere: 3
Food: 4
Service: 4
I love eating at Panda and it’s my first time eating at this location. Service was outstanding and the area of dining clean. My favorite entree is the walnut shrimp bowl and cream cheese rangoon. Everything was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
The great service food tastes great
Atmosphere: 5
Food: 5
Service: 5
Rice was undercooked. Really crunchy.
Atmosphere: 4
Food: 1
Service: 4
Placed an order this evening online. Once it was delivered by DoorDash. We realized that the chicken on both dishes was raw and the Lo mein was also not fully cooked.
We called the store, the person that answered said it was up to DoorDash on whether we got a new order or a refund. That someone would call us back.
An hour has passed and no one has called back and Panda Express doesn’t want to take responsibility.
Granted they are the ones that cooked the food. Not door dash.
An hour later (8:10pm) we called back and spoke to the same person named James. Who claimed to be the manager and had no other manager on duty.
He said that he called door dash and door dash would calm us within 3 hours. I explained that the food is raw and was cooked by them. We need a meal tonight. Not in 3 hours. He said sorry but it’s up to door dash not Panda Express and they take no responsibility for the food being raw. He said they steady remade the food, I said that’s great but we have no edible food. He said we have to wait 3 hours for door dash to call.
Extremely poor service.
Atmosphere: 1
Food: 1
Service: 1
Staff are very nice🥰
Atmosphere: 5
Food: 4
Service: 5
Today I remembered why I have not been to a Panda in years.
I have visted this location 3 times over the past few months and I must say that the quality and consistency in the food and service is Steller! It is a very clean establishment. The staff all have high energy, they work as a team and are extremely pleasant when engaging with customers. I personally would like to make mention and give recognition to Snow he has the Service and Hospitality down packed. I can say by far the best customer service one could ask for when visiting this location. He exudes very pleasant and impactful leadership and is exactly what your company should look for in addition to your upper level management team. Thank you for a great experience Snow and Fellow Teammates!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Beef, Chow Mein with Orange Chicken with Honey Walnut Shrimp, Chow Mein, Bigger Plate
I literally got 5 tiny pieces of beef and lots of vegetables. I hate when I order to go and realize this thing at home when it’s too late to complain
Atmosphere: 3
Food: 3
Service: 3
There is always this one chick at the location who gives me bad vibes and just has an attitude , I’m not sure if she’s Hispanic or what race she is but she is a young girl I don’t think she evens understands when I speak Spanish . Or if she just chooses to be ignorant. I once asked if I could like have a sample so my husband could see if he wanted a whole plate of a seasonal type of chicken and she had a big attitude about it 🫥 food is always very dry to me here the chow mein doesn’t have enough vegetables or sauce . It’s like you reheated ramen noodles over and over again and all the water has been way past evaporated
Atmosphere: 1
Service: 1
Restaurantji Recommends
Small portions of food
Atmosphere: 4
Food: 4
Service: 4
Thanks to Georgina and Jasmin, the toast is very delicious and very good service, it is delicious
Atmosphere: 5
Food: 5
Service: 5
This place rocks, excellent food of all varieties, as well as delicious selections, their veggies rolls are excellent, i mean in my opinion, but I have to eat healthy, and Panda Express is just that place, I definitely suffest you at least try this restaurant
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl, Plate
I told them that's it, and they've asked over 3 times if I want to buy something else when someone says that's it. That doesn't mean push harder for you to buy something else. Is panda hurting that much
Why !!!
They can't serve up great noddles is beyond me.
I bet the stuff that comes from a can taste better than here...
Cheap junk food!
Atmosphere: 2
Food: 1
Service: 2
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