Shake Shack Rockwall
$ • BurgersAbout Shake Shack Rockwall
Customers' Favorites
Smashed Beef Patty Cheeseburger
Cheeseburger with Lettuce
Avocado Bacon Burger
Bacon Cheese Fries
Shake Shack Rockwall Reviews
86 ratings
Share your opinion about Shake Shack Rockwall
The food was fantastic, and service was great. First time customer and i will be back!
Had one of the best meals I’ve had at Shake Shack, and Brian made the whole experience even better. This guy was everywhere. He was checking on our table, checking on other tables, making sure everyone had what they needed, cleaning up, and still somehow finding time to talk to people and make them feel welcome.
What really stood out was that he wasn’t just checking on people because it was his job. He genuinely seemed to care if everyone was having a good experience....read full review
What really stood out was that he wasn’t just checking on people because it was his job. He genuinely seemed to care if everyone was having a good experience....read full review
Food so yummy and service from Lance was amazing. He is the gold standard of customer service.
Hours
| Monday | 10AM - 11PM |
| Tuesday | 10AM - 11PM |
| Wednesday | 10AM - 11PM |
| Thursday | 10AM - 11PM |
| Friday | 10AM - 12AM |
| Saturday | 10AM - 12AM |
| Sunday | 10AM - 11PM |
Shake Shack Rockwall has garnered positive attention for its excellent food and outstanding customer service. Diners have praised the burgers for their quality, with well-cooked patties and delicious buns. The fries are noted for being crispy and salty, while the onion rings are appreciated for their non-sweet batter. The Oreo and Biscoff shakes are also a highlight, particularly the Biscoff shake, which many found to be exceptional.
Customer service at this location stands out, with several staff members recognized for their attentiveness and friendliness. Reviews mention employees who go above and beyond to ensure guests have a great experience. One staff member, in particular, was highlighted for his proactive approach, checking in on tables and making guests feel welcome, which significantly enhanced the dining experience.
However, some customers felt the prices were on the higher side, averaging around $26 per person for a meal, which they noted seemed to reflect New York pricing rather than Texas standards. Despite the price concerns, the quality of food and service has left a lasting impression on many, leading to a strong likelihood of return visits for some diners.