The employees were friendly and the food was fresh and overall a very good experience
Atmosphere: 5
Food: 4
Service: 5
A.E. P.
I usually stop by this location, only reason I give it 4 starts on service is cause I asked for a burger without pickles and got it with. Ask for ketchup and ranch. I assumed it will be on the bag but got home an nothing
Atmosphere: 4
Food: 5
Service: 4
jonas
This is the best burger King in the city, don't bother going to the one in town center, it's trash. This burger king's wait time is always shorter, their food is always fresher and better quality, and their staff are actually nice and helpful. I wasted a year going to the bad one (they lie about the quality of the food and are very rude), don't be me. This is easily the best fast food in Richmond/Rosenberg right here
Atmosphere: 5
Food: 5
Service: 5
Rosie Cavazos
I visited this location on Friday night and was surprised to see a rabbit in a box being brought into the store and taken behind the counter where food was being prepared. I don’t believe the employee who was touching the rabbit washed their hands before handling food, which raised serious concerns about cleanliness and food safety. Additionally, I felt rushed with my service as soon as I walked out, the staff closed the doors even though it wasn’t even 9:00 PM yet. Overall, this experience left me disappointed and questioning the standards at this location.
Atmosphere: 1
Food: 1
Service: 1
Jerry Ray Jr.
I had the BBQ Brisket Burger 🍔 😋 it was wonderful!!! Very tasty!!! My Fiancé had her Whopper she loves to fix up...
Atmosphere: 5
Food: 5
Service: 5
Joey Briones
Clean and friendly service.
Atmosphere: 4
Food: 5
Service: 5
Israel Marciel
I love this place no issues ever
Atmosphere: 5
Food: 5
Service: 5
Sherry Glover
Drive thru- couldn’t understand the order taker- screwed up the order, no sauce w chicken fries, no tacos, wanted duo but she charged me ala carte for each item. No receipt to check. Disappointed, this place is usually good.
Atmosphere: 3
Food: 2
Service: 1
Justin Gomez
Hit or miss. But French fries are never cooked all the way through this location, some fries are hot on the outside and cold on the inside. Or there not gold there still white. This is a CONSISTENT ISSUE at this location, and they ran out diet coke
Atmosphere: 2
Food: 3
Service: 3
Ariel Nasukowicz
Went to Burger King to get lunch and ordered the new pickle ranch whopper combo. I noticed that Burger King also released pickle fries and cheesy tots. So I asked the employee if I could swap the fries on the combo for the new tots for an uncharge. He was quick to say fries or onion rings. I said no I want to see if I can upgrade my order for the cheesy tots and again he was quick to say fries or onion rings sir. Again I asked if I couldn't upgrade and and he stated it was only sold as a side. My thought is why would I need two sides. Either this is poor marketing from Burger King or the employee needs better training. How can Burger King expect to sale side items if not able to upgrade. Other competitors offer to pay an uncharged and change the side and discount the fries cost from the meal. I am very upset at the lack of care to where I don't even care to eat my meal anymore. I'm debating if I will still be a customer at this location due to what took place today. I will expect a response from a manager at this location to let me know if this situation was taken care of correctly so I know if I need to get with Burger King corporate office of their poor marketing. Thank You!
Drive-thru customer service very rude while taking order. I ask the BK team member who was the person taking my order and said that the manager took the order. Manager need to be trained again and remember who's paying their paychecks.
Atmosphere: 1
Food: 3
Service: 1
kathy tirey
I stayed in my car, bought dinner for a coworker to go
Atmosphere: 5
Food: 5
Service: 5
Althea Lobitana
Came to this place around 7pm after finding out that the McDonalds with playplace near this location is closed. Since my kid has been requesting to go to a fastfood with play area we ended up here. The service was slow, I understand that due to short staffing. I just find it so rude and disrespectful for the manager to send a staff to ask us and another family who was just about to eat with their little kids to move to another dining area for they are closing the play area to clean. I mean, don't you people have any consideration? We are your customers! We chose that spot for the very obvious reason. Can you not wait until we were done eating or clean up the place after we leave? The other family ate as fast as they can and we hurriedly pack our left overs and left since the crew member already brought back his mop and cleaning bucket. What a horrible experience! Never again will comeback to this place.
Atmosphere: 2
Food: 3
Service: 1
jessica portillo
Love coming here ! Food is always hot & fresh , Austin has very good customer service, definitely recommend !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Sandwich
Avani Castillo
they messed up my order i called they said i could comeback and get it remade and they messed it up again. I called multiple times and no answer. they weren’t even busy
The employees were friendly and the food was fresh and overall a very good experience
Atmosphere: 5
Food: 4
Service: 5
I usually stop by this location, only reason I give it 4 starts on service is cause I asked for a burger without pickles and got it with. Ask for ketchup and ranch. I assumed it will be on the bag but got home an nothing
Atmosphere: 4
Food: 5
Service: 4
This is the best burger King in the city, don't bother going to the one in town center, it's trash. This burger king's wait time is always shorter, their food is always fresher and better quality, and their staff are actually nice and helpful. I wasted a year going to the bad one (they lie about the quality of the food and are very rude), don't be me. This is easily the best fast food in Richmond/Rosenberg right here
Atmosphere: 5
Food: 5
Service: 5
I visited this location on Friday night and was surprised to see a rabbit in a box being brought into the store and taken behind the counter where food was being prepared. I don’t believe the employee who was touching the rabbit washed their hands before handling food, which raised serious concerns about cleanliness and food safety. Additionally, I felt rushed with my service as soon as I walked out, the staff closed the doors even though it wasn’t even 9:00 PM yet. Overall, this experience left me disappointed and questioning the standards at this location.
Atmosphere: 1
Food: 1
Service: 1
I had the BBQ Brisket Burger 🍔 😋 it was wonderful!!! Very tasty!!! My Fiancé had her Whopper she loves to fix up...
Atmosphere: 5
Food: 5
Service: 5
Clean and friendly service.
Atmosphere: 4
Food: 5
Service: 5
I love this place no issues ever
Atmosphere: 5
Food: 5
Service: 5
Drive thru- couldn’t understand the order taker- screwed up the order, no sauce w chicken fries, no tacos, wanted duo but she charged me ala carte for each item. No receipt to check. Disappointed, this place is usually good.
Atmosphere: 3
Food: 2
Service: 1
Hit or miss. But French fries are never cooked all the way through this location, some fries are hot on the outside and cold on the inside. Or there not gold there still white. This is a CONSISTENT ISSUE at this location, and they ran out diet coke
Atmosphere: 2
Food: 3
Service: 3
Went to Burger King to get lunch and ordered the new pickle ranch whopper combo. I noticed that Burger King also released pickle fries and cheesy tots. So I asked the employee if I could swap the fries on the combo for the new tots for an uncharge. He was quick to say fries or onion rings. I said no I want to see if I can upgrade my order for the cheesy tots and again he was quick to say fries or onion rings sir. Again I asked if I couldn't upgrade and and he stated it was only sold as a side. My thought is why would I need two sides. Either this is poor marketing from Burger King or the employee needs better training. How can Burger King expect to sale side items if not able to upgrade. Other competitors offer to pay an uncharged and change the side and discount the fries cost from the meal. I am very upset at the lack of care to where I don't even care to eat my meal anymore. I'm debating if I will still be a customer at this location due to what took place today. I will expect a response from a manager at this location to let me know if this situation was taken care of correctly so I know if I need to get with Burger King corporate office of their poor marketing. Thank You!
Atmosphere: 4
Food: 4
Service: 1
Restaurantji Recommends
Drive-thru customer service very rude while taking order. I ask the BK team member who was the person taking my order and said that the manager took the order. Manager need to be trained again and remember who's paying their paychecks.
Atmosphere: 1
Food: 3
Service: 1
I stayed in my car, bought dinner for a coworker to go
Atmosphere: 5
Food: 5
Service: 5
Came to this place around 7pm after finding out that the McDonalds with playplace near this location is closed. Since my kid has been requesting to go to a fastfood with play area we ended up here. The service was slow, I understand that due to short staffing. I just find it so rude and disrespectful for the manager to send a staff to ask us and another family who was just about to eat with their little kids to move to another dining area for they are closing the play area to clean. I mean, don't you people have any consideration? We are your customers! We chose that spot for the very obvious reason. Can you not wait until we were done eating or clean up the place after we leave? The other family ate as fast as they can and we hurriedly pack our left overs and left since the crew member already brought back his mop and cleaning bucket. What a horrible experience! Never again will comeback to this place.
Atmosphere: 2
Food: 3
Service: 1
Love coming here ! Food is always hot & fresh , Austin has very good customer service, definitely recommend !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Sandwich
they messed up my order i called they said i could comeback and get it remade and they messed it up again. I called multiple times and no answer. they weren’t even busy
Atmosphere: 2
Food: 2
Service: 1
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