Awful customer service. This place should be closed.
Service: 1
Roxx
Fresh & super nice service ?
Atmosphere: 4
Food: 5
Service: 5
Tao Ji
Says close at 9PM. Came at 8:20 only to find it closed.
Jennifer Lynn7
I used to be an employee there from 2015 to 2017 and seeing all the bad reviews between late 2017 to now really upsets me. I do agree with some reviewers who said that the current employees need to get proper training. I am so sorry y'all had to deal with people who weren't professional at all.. If I was still an employee there, I'd make sure that customers were treated with the utmost respect they deserve. .
Atmosphere: 5
Food: 5
Service: 5
Lokeswarareddy B
Never recommend to this place to anyone anytime. Jalapeño pretzel was extremely salty, not safe to eat. They didn’t even care when you complain about it.
Atmosphere: 4
Food: 1
Service: 1
Nicole Caldwell
Deliciously smelling pretzels. I'm not too surprised at all the bad reviews of this one. There is nowhere to sit and eat your pretzel. This is in the Walmart, and it's a Walmart that has one-direction turnstiles. They didn't give me a napkin in the bag. The service was great, though. The case was full of fresh pretzels. I had an almond one and it satisfied me.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sweet Almond
Seabohochic
Hot pretzels in the case. Worker putting more pretzels in. It’s 11:15am. Worker says no they are not open because “computer” is not turned in yet…… makes no sense….
Service: 1
Jade Keffer
My pretzel dog was burnt and also raw in the middle. Stick to the nuggets I guess.
James Buck
Drove 45 minutes to this location and got there at 8 pm to have them say they are closed. Online shows them closing at 9pm
Yaneth Cheng
I stopped by to buy a pretzel and nobody was there. It was during business hours and pretzel case was full. I waited for about 5 minutes and nobody came out.
The register will ask you for a tip, and then the cashier will stare at you (making you feel pressured to tip). Tipping for someone to put a pretzel in a bag is looney tunes.
Exceed IO Inc
I was craving AA so bad man. Drove way out of my way to go there. When I arrived, there was like 2 pretzels and none of the cool things like pizza pretzels or corn dogs. Not even any plain pretzels. The pretzel itself was hard and cold and rolled in uneven knots. Bad customer service. I know you aren’t hiring rocket scientists, but can you at least make sure you don’t have some half wit jaba the hut woman who probably ate all the dough and doesn’t know how to operate basic appliances.
Sindy Lopez
The customer service was awful there. Usually it’s great but this time they didn’t tell us they were ready for us (next customer) so I had to ask her. She said yes and I proceeded to tell her my order. She grabbed the pretzel while the other woman grabbed the drink. I was distracted by getting the items that I didn’t realize she didn’t give me back my 12 dollars from the 20 I gave her. She should’ve given me the change first. Instead she said “she put them in the counter with the receipt and someone had taken it”. I was upset because usually the employee gives you the change first. You’d expect them to give you the change in your hand at the very least. Overall it was bad experience. They need more training on how to handle cash and also a “next customer” or a greet would be a great start.The food was stale and too salty. Definitely NOT WORTH it.
mohit kanojia
I went at Sunday 8:45. The store was closed though it was the business hours.
Jon Wintz
So perfect and delicious.I love that I don’t have to walk in the mall looking like I’m 16 just for a pretzel! Highly recommend
Awful customer service. This place should be closed.
Service: 1
Fresh & super nice service ?
Atmosphere: 4
Food: 5
Service: 5
Says close at 9PM. Came at 8:20 only to find it closed.
I used to be an employee there from 2015 to 2017 and seeing all the bad reviews between late 2017 to now really upsets me. I do agree with some reviewers who said that the current employees need to get proper training. I am so sorry y'all had to deal with people who weren't professional at all.. If I was still an employee there, I'd make sure that customers were treated with the utmost respect they deserve.
.
Atmosphere: 5
Food: 5
Service: 5
Never recommend to this place to anyone anytime. Jalapeño pretzel was extremely salty, not safe to eat. They didn’t even care when you complain about it.
Atmosphere: 4
Food: 1
Service: 1
Deliciously smelling pretzels. I'm not too surprised at all the bad reviews of this one. There is nowhere to sit and eat your pretzel. This is in the Walmart, and it's a Walmart that has one-direction turnstiles. They didn't give me a napkin in the bag. The service was great, though. The case was full of fresh pretzels. I had an almond one and it satisfied me.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sweet Almond
Hot pretzels in the case. Worker putting more pretzels in. It’s 11:15am. Worker says no they are not open because “computer” is not turned in yet…… makes no sense….
Service: 1
My pretzel dog was burnt and also raw in the middle. Stick to the nuggets I guess.
Drove 45 minutes to this location and got there at 8 pm to have them say they are closed. Online shows them closing at 9pm
I stopped by to buy a pretzel and nobody was there. It was during business hours and pretzel case was full. I waited for about 5 minutes and nobody came out.
Restaurantji Recommends
The register will ask you for a tip, and then the cashier will stare at you (making you feel pressured to tip). Tipping for someone to put a pretzel in a bag is looney tunes.
I was craving AA so bad man. Drove way out of my way to go there. When I arrived, there was like 2 pretzels and none of the cool things like pizza pretzels or corn dogs. Not even any plain pretzels. The pretzel itself was hard and cold and rolled in uneven knots. Bad customer service. I know you aren’t hiring rocket scientists, but can you at least make sure you don’t have some half wit jaba the hut woman who probably ate all the dough and doesn’t know how to operate basic appliances.
The customer service was awful there. Usually it’s great but this time they didn’t tell us they were ready for us (next customer) so I had to ask her. She said yes and I proceeded to tell her my order. She grabbed the pretzel while the other woman grabbed the drink. I was distracted by getting the items that I didn’t realize she didn’t give me back my 12 dollars from the 20 I gave her. She should’ve given me the change first. Instead she said “she put them in the counter with the receipt and someone had taken it”. I was upset because usually the employee gives you the change first. You’d expect them to give you the change in your hand at the very least. Overall it was bad experience. They need more training on how to handle cash and also a “next customer” or a greet would be a great start.The food was stale and too salty. Definitely NOT WORTH it.
I went at Sunday 8:45. The store was closed though it was the business hours.
So perfect and delicious.I love that I don’t have to walk in the mall looking like I’m 16 just for a pretzel! Highly recommend
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