Firehouse Subs Round Rock Crossing

Service for a small sandwich took over 30 minutes. I ordered my small meal about 10 minutes before 3 different customers and they decided to make mine last. They didn’t even ask my name or if I wanted it to-go. I had to ask for a box and bag. Please get workers who know what they’re doing. Highly disappointed because I loved firehouse subs but the service made me not want to come back.

Atmosphere: 1

Food: 4

Service: 1

Corrected prior order french dip no sauce ..this time got engineer free..no issues side potato soup anf combo chips w drink.

Atmosphere: 3

Food: 4

Service: 5

25 min for 1 sandwich is a little ridiculous. 3 people behind the counter no sense of urgency...

Service: 2

We buy subs regularly and are always pleased with the food and service.

Atmosphere: 5

Food: 5

Service: 5

I stopped by this Round Rock with my wife since I was in the area and asked if they had any deals going on for Veterans Day and I was told no the only thing they did was give a percentage off the meals. I explained that I received a email that said 1 sub free with the purchase of another and I was told she didn’t hear about that and it was maybe a special to purchase on line only. I assumed she would have known and may have been in management since she was training a new employee. I won’t be returning to this store again if they aren’t going to honor the deals that there own company sends out to consumers

I actually ordered the new Thanksgiving sub and had it delivered. It was amazing and satisfied my cravings for a Thanksgiving meal.

Food: 5

Great food and fast great service

Atmosphere: 4

Food: 5

Service: 5

Always very consistent on the quality

Atmosphere: 5

Food: 5

Service: 5

Great food, great atmosphere

Atmosphere: 5

Food: 5

Service: 5

We did an online order for pickup.
When I got home with the food 2 of the 3 sandwiches were wrong. They left the cranberry sauce off of the Thanksgiving sub and the mayo off of the meatball sub that we ordered.
When I called they immediately put me on hold and left me there so I hung up and called back and it immediately went to a full voicemail box.
Driest sandwich’s we’ve ever had.
I recommend checking your order before you leave with it no matter how hungry you are.
Very disappointing

Typical chain fare. Not great but not bad. Staff was polite.

Atmosphere: 3

Food: 3

Service: 4

I am so used to going to this place and never had an issue till today. I drive from Howard and i35 to Burnet to get my sandwich. Today I placed my order and I specifically said no tomatoes ( I am allegic) just cheese and mustard is what I always get. The make manner knows me by my name. I guess they changed managers. Today someone decided to put everything on this sandwich and I could not eat it and because I can't go back because my lunch is over I have to stay hungry. 🤬 never going back to waste my lunch because someone can't read the paper. I just lost 20.00 down the drain. I need a reimbursement because I did not eat my sandwich

Atmosphere: 1

Food: 1

Service: 1

Very good food. I wish the vegetables were in the sandwich and not on top tho.

Atmosphere: 5

Food: 4

Service: 5

Horrible customer service
Place is dirty
They leave food containers on the floor

Atmosphere: 1

Food: 1

Service: 1

BEST SANDWICH IVE EVER HAD

Atmosphere: 5

Food: 5

Service: 4