Jersey Mike's Subs

Last week my parents came into town, although this stop was unplanned our experience was awesome! The staff was friendly and the music was lively. Karen was able to help my parents feel more comfortable ordering and going down the line she was very patient with them, which was also very pleasant for me not having to step in as a translator lol! She and the rest of the staff were very quick and I will be returning soon.

Atmosphere: 5

Food: 4

Service: 5

Great experience at Jersey Mike’s! Shamira was awesome — super friendly, gave great sandwich tips, and made my sub perfectly. Love when customer service feels genuine. Shoutout to her for making our visit memorable!

Atmosphere: 5

Food: 5

Service: 5

I was greeted upon entering and was told I’d be served when ready. The gentleman and lady working were very professional and I had a good time listening to old Janet Jackson. The sandwiches were on point. See y’all soon!!

Went in today for lunch and Renee took care of me, excellent service from him and excellent attitude. If only every place had a person like him!

I love this sandwich place

Great customer service at this Round Rock Jersey Mike's! I've placed several catering orders for a high school swim team when we've had nearby events. Jose and his team made ordering and pickup extremely easy. Our orders were always ready on-time with all of our Boxed Lunches individually labeled and packed so they could be easily transported. I especially appreciated them loading everything into my car, too. Sandwiches were great and our team of hungry high schoolers was happy. Thanks for a great customer experience! We look forward to more catering orders next season.

I had a really great experience at Jersey Mike's. The food was served steaming hot, made right in front of me. The classic Philly cheesesteak as good as you can get outside of the east coast. Also, they have stubborn soda on tap (made with cane sugar)!

Wonderful & friendly service.

WORST customer service experience ever.

I ordered 2 sandwiches this evening, a #1 BLT and a #8 club sub. I opened up the BLT first which looked great and then opened up the club sub to find no meat on the sandwich. All the condiments and veggies were there, a piece of cheese and a slice of bacon, but no turkey and no ham.

Naturally I called them to share my concern and to see what could be done to remedy the situation and a very nice guy answered the phone. I explained the situation nicely to him and I could hear him repeating my story in the background to the other workers, to which I hear a woman yelling in the back with an attitude “She said what? Tell her to bring that sandwich back up in here. Ain’t no way we did that.” Definitely not a great first impression, and the guy tells me that he will pass me off to a manager.

A different lady (not the one I heard before) gets on the phone and after reexplaining the situation to her, she says “well ma’am, you ordered two sandwiches. Are you sure you’re looking at the right one?” Yes. Yes I am. I assure her I am looking correctly and she says “well my other manager here says that in order to help, you will have to bring the meatless sandwich back in to the store in order for us to remake it so we could see ourselves that it was done incorrectly .” This obviously upsets me, because now it is dinner time rush hour, I drove all the way home, and I have to drive all the way back to PROVE that I’m
not lying? I said I was not going to be able to drive all the way back and just preferred a refund. She told me that that wasn’t one of the options the other manager offered (I’m realizing there’s two now) and that she would have to put me on hold to see if that’s allowed.

After being put on hold, another woman comes on the phone and starts off with “Yes?” With a terrible attitude, and I’m realize it’s the original girl that I heard in the background. Very surprised that she is of any kind of management with her attitude. I said “are you the upper management that is helping me with the refund?” And she AGAIN, has an attitude and goes “yeah, I’m going to allow a refund on the sandwich even though I KNOW we made that sandwich right.” Why am I being accused of lying?? Why would I call, at dinner time 5:30, clearly ready to eat if I had picked up a food order, to argue over NOTHING? I respond back and say “Idk why you are accusing me of lying. I can clearly see this has no meat on it and unless you can see it right now too, I don’t appreciate you accusing me of not being truthful about it.” She goes completely silent and I say “again, just give me the refund” she is silent for several minutes and I say “Hello? Is anyone still there” and she goes “WELLL I would have told you I was giving you a refund before you RUDELY interrupted me”. Not sure when I interrupted her, because she DID have a chance to tell me she was going to give me a refund, to which again she immediately followed up with “even though I KNOW we made it right.” Just another glimpse of how the managers interact with the customers.

After a bit of time, she then tells me that because I am a loyalty member and used some shore points, the refund couldn’t go back onto my card and that I would have to pick up cash in store. I assumed the points could just go back on my account at the very least, I didn't care if the money went back onto my card or not, I just wanted some kind of reimbursement. She said nope, only cash pick up. So I AGAIN was only given the option to go out of my way back to the store to have this remedied.

At that point I just hung up. It was clear that whatever “management” that they had running the evening shift on Monday 12.16.24 was in no way adequate at customer service and it was just not worth the headache at that point. To be completely honest, I wasn’t even that upset about the missing meat. What really infuriated me was the management accusing me of lying and the nasty attitude sh

Service: 1

If your unable to fulfill online orders from third parties, then turn off your 3 party platforms during your peak times instead of just cancelling all orders that come through,

Service: 1

Always a great time whenever I go to Jersey Mike’s. Went to go catch up with a friend and as always, the service and engagement with the staff was wonderful, subs were top of the line and enjoyable experience in the outdoor seating they had. Weather was great and 10/10 recommend.

Parking: In a plaza and super easy to find parking. Did not have issues.

Atmosphere: 5

Food: 5

Service: 5

Mar is the best!

Atmosphere: 5

Food: 5

Service: 5

I've been eating at this store every other day for a long time. The great customer service always keeps me coming back! Thank you for being awesome!

Atmosphere: 5

Food: 5

Service: 5

The girl working tonight said she couldn’t add avocado to the sandwich we ordered through the app because we didn’t pay extra for it, yet the app doesn’t give you the option to add it to the sandwich I wanted.

I always add a note to add avocado and never have had a problem or been asked to pay extra when I go to pick up the sandwich. Maybe she is new, but she should do better.

After getting the sandwich the bread ended up being hard and stale and we didn’t get the extra bacon we paid for. Worst location out of the one in the area. To the person that already responded to this review. The issue is your rude staff more than the avocado.

Atmosphere: 3

Food: 2

Service: 1

Tee took my order and was very professional . I loved how she switched her gloves when needed . I truly appreciate the customer service not to mention she aced my sandwhiches too ! Thanks Tee you’re appreciated

Atmosphere: 5

Food: 5

Service: 5