Only reason I decided to give this place the 4 stars is the food was ok not the better I have had from here by far. But the bad stars come from the service I let the lady yesterday know that she made a mistake on my order and charged me for a 4 piece and not a 3 as I had ordered. And this was as soon as I received my change and receipt back. So her reply back to me was you order this and I said no ma'am I did not. So instead of rectifying the issue at hand she walks away ignoring me. This was 12/9/2025 @ 2:04 pm. She is a taller lady with glasses. Totally bad attitude. I feel very strongly this did me from returning back to this store what so ever. And the front end of the restaurant was not very clean at all. This lady that took my order took a few minutes to get to the front wherr I stood at the counter to order she was in back some place. She should have been cleaning the sitting area soda fountain area and floors in front like the lady in the back was doing as I walked in she was cleaning wiping down the prep area. Now she took pride in her work.
Atmosphere: 1
Food: 4
Service: 1
Austin Holder
Putting 1 star cause I can’t select zero. Put an order in at 10:00. When I drove all the way there I was waiting and waiting for the app to say ready. There was a van of KFC employees just sitting in the car doing nothing. When I asked about my order they said it was close to closing and couldn’t complete my order. I put it in an hour ago?? Absolutely ratchet location and will never return.
Madison Brock
Horrible service. Took about 10 minutes just for pre order to get taken and the manager had an attitude with us.
Atmosphere: 1
Food: 3
Service: 1
Cheryl M
Worse KFC in Austin metro. Has been poorly managed since at least 2020. They're always out of almost every item at night and God forbid you do an Uber pickup order The employees are not trained nor care to look up how to cancel the order or mark items unavailable (they tell you they can't) which all merchants are able to do.
Atmosphere: 1
Food: 1
Service: 1
Trisha Munsch
You know when you get that craving for a specific item after not having it for years? Well, that was my friend and I tonight... craving KFC. Very quickly realized WHY we had not been there in years! Staff (3 people I could see) were extremely unhappy, seemed like they didn't want to be there... didn't smile, barely greeted us as we stood at the front counter 5 minutes before they acknowledge our presence. Finally came up to take our orders. My friend want 3 pieces chicken, Cole slaw and fries... they failed to tell her the combo did not come with more than one side, nor did they offer to sell her an additional side. When my friend went up to ask about it, the other person talked to her but argued that SHE did not do it, but didn't make any offer to fix the mistake. Tables and chairs inside were in need of cleaning, yet all 3 staff members sat behind the counter staring at their phones when there were no customers to assist. I won't be going back again! It was quiet at the time I was there because there was no one else in the dining room!
Michael Iseminger
Honey BBQ dipped chicken is back! Oh how I have missed thee! Let me count the ways! Lol For real though! I love this KFC food is always good, order is always right! Keep it up yall killin' it!
Atmosphere: 5
Food: 5
Service: 5
Robin Whitley
Spent 100.00$ on order . Ordered online , halfway thru order , they text no white meat . Cant cancel , gef food and it was soooooo gross . Soggy , with breading coming off , supposed to get fries nope they weren't there . NEVER going back , disgusting!! .
Dai Treona Doty
This was not the best version of KFC. I ordered online around 2145. They closed at 2300. I did a meal for 2. This included the 5 pc wing combo. My meal was 3 breasts, 2 wings, 1 mash with gravy, 1 secret recipe fries, 2 biscuits, 1 md lemonade and 1 md sweet tea. I also ordered a side of mac&cheese and side of corn. I ordered Mikes hot honey tenders(4) with a coleslaw, biscuit, and sweet tea. I orderKFC sauce, honey bbq sauce, and comeback sauce. All of this for 3 soldiers.
Instead of the sweet teas we got all lemonades. 1 person couldn’t drink it since they are allergic to lemons. Both the mash and the Mac were not edible. The mash bowl wasn’t even a full bowl and then they had an over cooked taste to it. The corn and the coleslaw were decent. The tenders bowl was sitting in an oil based liquid that overpowered the tenders itself. The fries, chicken, and biscuits were thrown into a bucket. And the fries were wedges. Not sure why it’s called a secret when it’s just the regular wedges. As for the chicken we received 3 drums, 1 breast, and 1 thigh. That’s not what was ordered. Most of the order was incorrect.
If you’re out of something just don’t automatically substitute people’s food. We ended up having to go to another spot because yall dropped the ball. This was definitely a disappointment.
Atmosphere: 3
Food: 2
Service: 2
Marie Aranda garcia
Fantastic
Atmosphere: 5
Food: 5
Service: 5
Fahim Durrani
This KFC location is on top of their business. The food is always fresh and hot, the service is impeccable, and I really enjoy visiting this location. The employees seem like they love doing the work which is evident from the quality and freshness of their food. If this review helped give it a thumbs 👍! Good job KFC. Never disappointed with your location!!
Horrible don't doordash here they are rude and also keep you waiting a max of 15+ minutes (because the order just popped up) ( I started heading over 10 minutes ago what do you mean it just popped up)
Atmosphere: 2
Food: 3
Service: 1
him
I had a great experience. Food was good as of July 11, 2025 at 3:35 PM.
Atmosphere: 5
Food: 5
Service: 5
Lee Vice
I'm pretty sure the chicken should be golden brown, not burnt brown....
ADM LEE
Terrible experience One car in the Drive-Thru two people in the lobby eating no one else at the counter and the employees wouldn't even acknowledge me look me dead in my face then looked away. Everyone trying to look busy but next to no customers. I waited way too long to feel comfortable eating here. I turn around and walked out of the lobby never being greeted or acknowledged terrible terrible customer service I will never come back here
Annie Leach
Food I ordered was not what I received and when I called to complain to the manager they hung up on me 10 times. No way to do business and keep customers. Will go to Popeyes or church’s from now on.
Only reason I decided to give this place the 4 stars is the food was ok not the better I have had from here by far. But the bad stars come from the service I let the lady yesterday know that she made a mistake on my order and charged me for a 4 piece and not a 3 as I had ordered. And this was as soon as I received my change and receipt back. So her reply back to me was you order this and I said no ma'am I did not. So instead of rectifying the issue at hand she walks away ignoring me. This was 12/9/2025 @ 2:04 pm. She is a taller lady with glasses. Totally bad attitude. I feel very strongly this did me from returning back to this store what so ever. And the front end of the restaurant was not very clean at all. This lady that took my order took a few minutes to get to the front wherr I stood at the counter to order she was in back some place. She should have been cleaning the sitting area soda fountain area and floors in front like the lady in the back was doing as I walked in she was cleaning wiping down the prep area. Now she took pride in her work.
Atmosphere: 1
Food: 4
Service: 1
Putting 1 star cause I can’t select zero. Put an order in at 10:00. When I drove all the way there I was waiting and waiting for the app to say ready. There was a van of KFC employees just sitting in the car doing nothing. When I asked about my order they said it was close to closing and couldn’t complete my order. I put it in an hour ago?? Absolutely ratchet location and will never return.
Horrible service. Took about 10 minutes just for pre order to get taken and the manager had an attitude with us.
Atmosphere: 1
Food: 3
Service: 1
Worse KFC in Austin metro. Has been poorly managed since at least 2020. They're always out of almost every item at night and God forbid you do an Uber pickup order
The employees are not trained nor care to look up how to cancel the order or mark items unavailable (they tell you they can't) which all merchants are able to do.
Atmosphere: 1
Food: 1
Service: 1
You know when you get that craving for a specific item after not having it for years? Well, that was my friend and I tonight... craving KFC. Very quickly realized WHY we had not been there in years! Staff (3 people I could see) were extremely unhappy, seemed like they didn't want to be there... didn't smile, barely greeted us as we stood at the front counter 5 minutes before they acknowledge our presence. Finally came up to take our orders. My friend want 3 pieces chicken, Cole slaw and fries... they failed to tell her the combo did not come with more than one side, nor did they offer to sell her an additional side. When my friend went up to ask about it, the other person talked to her but argued that SHE did not do it, but didn't make any offer to fix the mistake. Tables and chairs inside were in need of cleaning, yet all 3 staff members sat behind the counter staring at their phones when there were no customers to assist. I won't be going back again! It was quiet at the time I was there because there was no one else in the dining room!
Honey BBQ dipped chicken is back! Oh how I have missed thee! Let me count the ways! Lol For real though! I love this KFC food is always good, order is always right! Keep it up yall killin' it!
Atmosphere: 5
Food: 5
Service: 5
Spent 100.00$ on order . Ordered online , halfway thru order , they text no white meat . Cant cancel , gef food and it was soooooo gross . Soggy , with breading coming off , supposed to get fries nope they weren't there . NEVER going back , disgusting!! .
This was not the best version of KFC. I ordered online around 2145. They closed at 2300. I did a meal for 2. This included the 5 pc wing combo. My meal was 3 breasts, 2 wings, 1 mash with gravy, 1 secret recipe fries, 2 biscuits, 1 md lemonade and 1 md sweet tea. I also ordered a side of mac&cheese and side of corn. I ordered Mikes hot honey tenders(4) with a coleslaw, biscuit, and sweet tea. I orderKFC sauce, honey bbq sauce, and comeback sauce. All of this for 3 soldiers.
Instead of the sweet teas we got all lemonades. 1 person couldn’t drink it since they are allergic to lemons. Both the mash and the Mac were not edible. The mash bowl wasn’t even a full bowl and then they had an over cooked taste to it. The corn and the coleslaw were decent. The tenders bowl was sitting in an oil based liquid that overpowered the tenders itself. The fries, chicken, and biscuits were thrown into a bucket. And the fries were wedges. Not sure why it’s called a secret when it’s just the regular wedges. As for the chicken we received 3 drums, 1 breast, and 1 thigh. That’s not what was ordered. Most of the order was incorrect.
If you’re out of something just don’t automatically substitute people’s food. We ended up having to go to another spot because yall dropped the ball. This was definitely a disappointment.
Atmosphere: 3
Food: 2
Service: 2
Fantastic
Atmosphere: 5
Food: 5
Service: 5
This KFC location is on top of their business. The food is always fresh and hot, the service is impeccable, and I really enjoy visiting this location. The employees seem like they love doing the work which is evident from the quality and freshness of their food. If this review helped give it a thumbs 👍! Good job KFC. Never disappointed with your location!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Horrible don't doordash here they are rude and also keep you waiting a max of 15+ minutes (because the order just popped up) ( I started heading over 10 minutes ago what do you mean it just popped up)
Atmosphere: 2
Food: 3
Service: 1
I had a great experience. Food was good as of July 11, 2025 at 3:35 PM.
Atmosphere: 5
Food: 5
Service: 5
I'm pretty sure the chicken should be golden brown, not burnt brown....
Terrible experience One car in the Drive-Thru two people in the lobby eating no one else at the counter and the employees wouldn't even acknowledge me look me dead in my face then looked away. Everyone trying to look busy but next to no customers.
I waited way too long to feel comfortable eating here. I turn around and walked out of the lobby never being greeted or acknowledged terrible terrible customer service I will never come back here
Food I ordered was not what I received and when I called to complain to the manager they hung up on me 10 times. No way to do business and keep customers. Will go to Popeyes or church’s from now on.
Atmosphere: 1
Food: 4
Service: 1
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