I'm pretty sure the chicken should be golden brown, not burnt brown....
ADM LEE
Terrible experience One car in the Drive-Thru two people in the lobby eating no one else at the counter and the employees wouldn't even acknowledge me look me dead in my face then looked away. Everyone trying to look busy but next to no customers. I waited way too long to feel comfortable eating here. I turn around and walked out of the lobby never being greeted or acknowledged terrible terrible customer service I will never come back here
Annie Leach
Food I ordered was not what I received and when I called to complain to the manager they hung up on me 10 times. No way to do business and keep customers. Will go to Popeyes or church’s from now on.
Atmosphere: 1
Food: 4
Service: 1
sara moses
This place is hit and miss but mostly miss because of the horrible food that is served there. It’s not even fresh and most of the time it’s just not edible. Which is why I will not ever eat the food ever again. The workers act like they don’t even care if they serve hot food. And the place smells musty with just a hint of burnt chicken in the air.
Atmosphere: 1
Food: 1
Service: 1
J T
Ashley was amazing, she was nice, kind and very attentive to details. I was there yesterday with my parents, she did a great job in taking our order, and making sure everything was perfect. Thanks again lot for your help, definitely enjoyed the service and the cake.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gravy, Cole Slaw
Ralph Rickey
The chicken was dry and the tenders looked over cooked and small. I ordered a Pepsi zero and hit a Dr. Pepper. This places is not consistent and disappointing. The guy at the window could be more friendly. Will stay with Popeyes or Chic-fil-A or even Canes.
Atmosphere: 3
Food: 2
Service: 2
Sharon Clark
Paid a visit to KFC West Palm Valley location. This was the worst experience that I have ever had at a KFC! The chicken was not cooked properly and it was old chicken that had been sitting in there for sometime! I pulled the meat off the bone and it was NASTY! WTH!! I saw the blood and was ready to throw up! Took it back to the window the person stated looks like you ate most of it!! NO she didn't! I told her I wanted some fresh food! I should have gotten my money back because the chicken is in the fridge! I'm afraid to eat it to top it off my dog would not eat it either! Ya'll should be ashamed for thinking you could give that food to anyone!!!
Atmosphere: 2
Food: 1
Service: 1
Francise Forcey
We stopped by last night because my husband had his tooth removed and could only eat certain things. So coming from San Antonio we stopped here for some mashed potatoes. I got some chicken tenders. The service was amazing the lady was so sweet n kind and just made the overall experience that much better! I wish I hadn't been so tired to remember her name but I don't. The food was amazing and tasty as well. She made us feel so welcomed. Thanks again ladies and gentlemen for all that you do!
Atmosphere: 5
Food: 5
Service: 5
Tommy Two for one!
Ordered my regular chicken sandwich combo with and asked for extra pickles . This was the 2nd time a manager told me NO , and they couldn’t do it! Some employees have no issue with it . It depends on what manager is there! Very sad and poor customer service! I stopped going to this location!
Atmosphere: 1
Food: 4
Service: 1
Diane Durvasula
Most of the food is good, but the nuggets are always too hard and chewy.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Pot Pie, Honey BBQ Sauce, Cole Slaw
We have been to this KFC twice in a few weeks. Both visits were not satisfactory. Once you get the food it meets expectations, however you will wait 30 to 45 minutes for this fast food establishment to fulfill your order. Under new management has been a curse for the fast food location. Do not expect a clean restaurant and kitchen, the floors on dining side were oily and dirty. You will hear the excuse that the order before you took all the prepared chicken and you will need to wait 30 plus minutes to receive your order. We will not return to this restaurant again.
Atmosphere: 1
Food: 4
Service: 2
Martha Osornio
Although it was less than 45 minutes delay on my food everything turn out better than expected.
Atmosphere: 4
Food: 4
Service: 4
SAMUELE MARCHINI
The experience ma beautiful the food was Massive the expectacions were low but they showed us wrong. And the flavour never Faded.
Atmosphere: 5
Food: 5
Service: 4
Tanweer Khan
Chicken is very dry.
Atmosphere: 2
Food: 2
Service: 3
Ryan Bredahl
Would be a full 5 stars, but I was unable to get ketchup without asking. Food was still great.
I'm pretty sure the chicken should be golden brown, not burnt brown....
Terrible experience One car in the Drive-Thru two people in the lobby eating no one else at the counter and the employees wouldn't even acknowledge me look me dead in my face then looked away. Everyone trying to look busy but next to no customers.
I waited way too long to feel comfortable eating here. I turn around and walked out of the lobby never being greeted or acknowledged terrible terrible customer service I will never come back here
Food I ordered was not what I received and when I called to complain to the manager they hung up on me 10 times. No way to do business and keep customers. Will go to Popeyes or church’s from now on.
Atmosphere: 1
Food: 4
Service: 1
This place is hit and miss but mostly miss because of the horrible food that is served there. It’s not even fresh and most of the time it’s just not edible. Which is why I will not ever eat the food ever again. The workers act like they don’t even care if they serve hot food. And the place smells musty with just a hint of burnt chicken in the air.
Atmosphere: 1
Food: 1
Service: 1
Ashley was amazing, she was nice, kind and very attentive to details. I was there yesterday with my parents, she did a great job in taking our order, and making sure everything was perfect. Thanks again lot for your help, definitely enjoyed the service and the cake.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gravy, Cole Slaw
The chicken was dry and the tenders looked over cooked and small. I ordered a Pepsi zero and hit a Dr. Pepper. This places is not consistent and disappointing. The guy at the window could be more friendly. Will stay with Popeyes or Chic-fil-A or even Canes.
Atmosphere: 3
Food: 2
Service: 2
Paid a visit to KFC West Palm Valley location. This was the worst experience that I have ever had at a KFC! The chicken was not cooked properly and it was old chicken that had been sitting in there for sometime! I pulled the meat off the bone and it was NASTY! WTH!! I saw the blood and was ready to throw up! Took it back to the window the person stated looks like you ate most of it!! NO she didn't! I told her I wanted some fresh food! I should have gotten my money back because the chicken is in the fridge! I'm afraid to eat it to top it off my dog would not eat it either! Ya'll should be ashamed for thinking you could give that food to anyone!!!
Atmosphere: 2
Food: 1
Service: 1
We stopped by last night because my husband had his tooth removed and could only eat certain things. So coming from San Antonio we stopped here for some mashed potatoes. I got some chicken tenders. The service was amazing the lady was so sweet n kind and just made the overall experience that much better! I wish I hadn't been so tired to remember her name but I don't. The food was amazing and tasty as well. She made us feel so welcomed. Thanks again ladies and gentlemen for all that you do!
Atmosphere: 5
Food: 5
Service: 5
Ordered my regular chicken sandwich combo with and asked for extra pickles . This was the 2nd time a manager told me NO , and they couldn’t do it! Some employees have no issue with it . It depends on what manager is there! Very sad and poor customer service! I stopped going to this location!
Atmosphere: 1
Food: 4
Service: 1
Most of the food is good, but the nuggets are always too hard and chewy.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Pot Pie, Honey BBQ Sauce, Cole Slaw
Restaurantji Recommends
We have been to this KFC twice in a few weeks.
Both visits were not satisfactory.
Once you get the food it meets expectations, however you will wait 30 to 45 minutes for this fast food establishment to fulfill your order.
Under new management has been a curse for the fast food location.
Do not expect a clean restaurant and kitchen, the floors on dining side were oily and dirty.
You will hear the excuse that the order before you took all the prepared chicken and you will need to wait 30 plus minutes to receive your order.
We will not return to this restaurant again.
Atmosphere: 1
Food: 4
Service: 2
Although it was less than 45 minutes delay on my food everything turn out better than expected.
Atmosphere: 4
Food: 4
Service: 4
The experience ma beautiful the food was Massive the expectacions were low but they showed us wrong. And the flavour never Faded.
Atmosphere: 5
Food: 5
Service: 4
Chicken is very dry.
Atmosphere: 2
Food: 2
Service: 3
Would be a full 5 stars, but I was unable to get ketchup without asking. Food was still great.
Atmosphere: 5
Food: 5
Service: 4
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