Extremely disrespectful owner. Laid on Christmas Eve. I arrived at owners establishment only to be yelled at because I was asking for clarification on an order. There’s no way to treat a customer.
Travel16999032736
The owner is extremely rude. Decided it was a good idea to yell at me because I was asking for clarification in regards to an order. I understand he was busy and had multiple orders however I was calm and simply trying to get clarification and that’s not a way to treat customer extremely dissatisfied with their business professionalism.
Strawburry
I’m a dasher and I’ve picked up from here twice. First time I went to pick up an order the guy unlocked the door and immediately tells me to confirm it in a shitty tone. I didn’t even get the chance to tell him the name of the customer. Me being polite I said sure. As I started to confirm it he goes on this rant about people stealing the food and him losing money. The entire time he wasn’t watching me confirm it and I’m not about to sit here and listen to him complain because I don’t want be late. So I went ahead and confirmed it while he was talking. Once he was done I showed him my dasher app. He looked at me as if I was lying and I showed him that it’s prompting me to drop it off. He was very hesitant on handing me the customers food.
Second time I got a notification offer to head to the restaurant. GPS told me I was 8 min away. I got there 1 min early. I turned into the parking lot and I get a call from DoorDash. I answer it and the lady on the phone asks for my location and if I’m able to pick up the order. I told her yes and I just got the restaurant. She says ok and thanked me for my time. I walked up to the restaurant and before I can even say anything he says “confirm that right now” in a gross tone. As I’m confirming it I hear the same lady on his phone that I was just talking to. From what I got out of their conversation he called support and told her I was 6min late. After I confirmed it he hands me the order clearly annoyed.
If I ever get an order to come here again I’m going to record and report it. Here is picture of the order I was 6min late for.
Barath kumar
I recently began delivering with Uber Eats to earn some additional income while pursuing course cohorts. I have completed approximately 100 deliveries so far, and my experiences with customers and merchants have been consistently professional—except for one concerning incident at this particular location.
The Uber Driver app outlines a clear three-step pickup process:
Verify Order – Ensure that the listed items match what is provided.
Complete Order Verification – Confirm that the order is correct.
Complete Pickup – Finalize the handoff.
At Mid night 12 a.m, When I arrived at this establishment, the staff member—an adult South Asian gentleman—partially opened the door and immediately refused to verify the items in the order. In a rude and dismissive tone, he insisted that I “confirm” the order by clicking a button that does not exist in the app. I calmly explained that the app requires verification of the listed items before completing the pickup and showed him the screen so he could compare it to his receipt.
He declined to look at the items, demanded that I complete the pickup before receiving the food, and proceeded to accuse Uber of “stealing profit.” He also claimed that most drivers steal food by accepting orders and then canceling them. These accusations were unprofessional, unfounded, and unnecessary. Despite my efforts to explain the app’s workflow respectfully, he continued insisting that drivers should “just click the slider” and stated that he did not have time to “babysit Uber drivers.”
Throughout the interaction, his behavior was unusually erratic, and he appeared agitated to the point where I was unsure if he was fully sober. This added to my concern for personal safety—especially given the late hour.
To avoid escalating the situation, I chose not to argue further and simply proceeded with the delivery.
If this individual is an employee, I hope his employer provides appropriate training to ensure he treats delivery personnel with professionalism and courtesy. If he is the owner, it is unfortunate that he chooses to interact with people in such a discourteous manner.
Uber has been notified of this interaction. If the establishment uses security cameras with audio, they may have captured the exchange exactly as it occurred.
Atmosphere: 1
Food: 1
Service: 1
LC_Sali-Ya
Went there to pick up food for Uber Eats, guy that worked there was RUDE, I wanted to double check if the order I would deliver was the correct one and he wouldn’t answer my question, then after I confirm the order he then proceeds to say “god dammit, follow a simple instruction” well you should learn how to treat people in first place and answer a simple question too.
Service: 1
Anthony Villarreal-Tijerina
✌️
Atmosphere: 5
Food: 5
Service: 5
Sai Nath
worst food disagreed completely
Claudette Castraugh
Genuinely the worst Chinese food I’ve ever had in my life . The food looked sad and grey and tasted really funky. The chocolate cake tasted chemically
Typical Chinese-American fare. Though you can eat in, they will serve it to you in a styrofoam container.
Atmosphere: 1
Food: 2
Service: 1
Rachael Hillis
Good food, fast service, and very nice people!
Atmosphere: 5
Food: 5
Service: 5
Adam Rios
Horrible customer service, picked up an uber eats order and the man was very rude when I called the store to verify the pickup. He went on to insult me and say I need to go back to school, fellow uber drivers beware
Ronald Sotelo Montoya
The guy who works at night is rude and aggressive. He insulted me just for calling the number I'd gotten for an order. I'll definitely never accept pickup orders here again.
Atmosphere: 1
Food: 1
Service: 1
Biggie B
Very consistent cooking in every dish generally. The portions to quality of food for the price is excellent as well. Take out is a rarity for me but this has been one of my exceptions for years!
Extremely disrespectful owner. Laid on Christmas Eve. I arrived at owners establishment only to be yelled at because I was asking for clarification on an order. There’s no way to treat a customer.
The owner is extremely rude. Decided it was a good idea to yell at me because I was asking for clarification in regards to an order. I understand he was busy and had multiple orders however I was calm and simply trying to get clarification and that’s not a way to treat customer extremely dissatisfied with their business professionalism.
I’m a dasher and I’ve picked up from here twice. First time I went to pick up an order the guy unlocked the door and immediately tells me to confirm it in a shitty tone. I didn’t even get the chance to tell him the name of the customer. Me being polite I said sure. As I started to confirm it he goes on this rant about people stealing the food and him losing money. The entire time he wasn’t watching me confirm it and I’m not about to sit here and listen to him complain because I don’t want be late. So I went ahead and confirmed it while he was talking. Once he was done I showed him my dasher app. He looked at me as if I was lying and I showed him that it’s prompting me to drop it off. He was very hesitant on handing me the customers food.
Second time I got a notification offer to head to the restaurant. GPS told me I was 8 min away. I got there 1 min early. I turned into the parking lot and I get a call from DoorDash. I answer it and the lady on the phone asks for my location and if I’m able to pick up the order. I told her yes and I just got the restaurant. She says ok and thanked me for my time. I walked up to the restaurant and before I can even say anything he says “confirm that right now” in a gross tone. As I’m confirming it I hear the same lady on his phone that I was just talking to. From what I got out of their conversation he called support and told her I was 6min late. After I confirmed it he hands me the order clearly annoyed.
If I ever get an order to come here again I’m going to record and report it. Here is picture of the order I was 6min late for.
I recently began delivering with Uber Eats to earn some additional income while pursuing course cohorts. I have completed approximately 100 deliveries so far, and my experiences with customers and merchants have been consistently professional—except for one concerning incident at this particular location.
The Uber Driver app outlines a clear three-step pickup process:
Verify Order – Ensure that the listed items match what is provided.
Complete Order Verification – Confirm that the order is correct.
Complete Pickup – Finalize the handoff.
At Mid night 12 a.m, When I arrived at this establishment, the staff member—an adult South Asian gentleman—partially opened the door and immediately refused to verify the items in the order. In a rude and dismissive tone, he insisted that I “confirm” the order by clicking a button that does not exist in the app. I calmly explained that the app requires verification of the listed items before completing the pickup and showed him the screen so he could compare it to his receipt.
He declined to look at the items, demanded that I complete the pickup before receiving the food, and proceeded to accuse Uber of “stealing profit.” He also claimed that most drivers steal food by accepting orders and then canceling them. These accusations were unprofessional, unfounded, and unnecessary. Despite my efforts to explain the app’s workflow respectfully, he continued insisting that drivers should “just click the slider” and stated that he did not have time to “babysit Uber drivers.”
Throughout the interaction, his behavior was unusually erratic, and he appeared agitated to the point where I was unsure if he was fully sober. This added to my concern for personal safety—especially given the late hour.
To avoid escalating the situation, I chose not to argue further and simply proceeded with the delivery.
If this individual is an employee, I hope his employer provides appropriate training to ensure he treats delivery personnel with professionalism and courtesy. If he is the owner, it is unfortunate that he chooses to interact with people in such a discourteous manner.
Uber has been notified of this interaction. If the establishment uses security cameras with audio, they may have captured the exchange exactly as it occurred.
Atmosphere: 1
Food: 1
Service: 1
Went there to pick up food for Uber Eats, guy that worked there was RUDE, I wanted to double check if the order I would deliver was the correct one and he wouldn’t answer my question, then after I confirm the order he then proceeds to say “god dammit, follow a simple instruction” well you should learn how to treat people in first place and answer a simple question too.
Service: 1
✌️
Atmosphere: 5
Food: 5
Service: 5
worst food disagreed completely
Genuinely the worst Chinese food I’ve ever had in my life . The food looked sad and grey and tasted really funky. The chocolate cake tasted chemically
Great food, friendly staff
Atmosphere: 5
Food: 5
Service: 5
Good place for late night snack
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Typical Chinese-American fare. Though you can eat in, they will serve it to you in a styrofoam container.
Atmosphere: 1
Food: 2
Service: 1
Good food, fast service, and very nice people!
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service, picked up an uber eats order and the man was very rude when I called the store to verify the pickup. He went on to insult me and say I need to go back to school, fellow uber drivers beware
The guy who works at night is rude and aggressive. He insulted me just for calling the number I'd gotten for an order. I'll definitely never accept pickup orders here again.
Atmosphere: 1
Food: 1
Service: 1
Very consistent cooking in every dish generally. The portions to quality of food for the price is excellent as well. Take out is a rarity for me but this has been one of my exceptions for years!
Atmosphere: 3
Food: 5
Service: 5
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