The is a bad location, the owner won't contact me to correct mistakes to our order. Missing Extra meat on 4 large sandwiches that I paid for! Avoid this location bread was stale!
David
I hadn’t been to Schlotzsky’s in several years. The last time I remember visiting was when they offered a pastrami or Reuben-style sandwich, which I recall enjoying.
I stopped in this time only because another nearby restaurant was completely packed. When I attempted to order what I thought was my old sandwich, the response I received was abrupt. I brushed it off, but I was surprised by the total, about $46, which felt high for what was ordered.
At the pickup window, the same abrupt tone continued. I asked for a receipt and was handed one bag before the window was closed. Moments later, a second bag was handed to me with the comment that the receipt was inside that bag. The interaction felt dismissive and unnecessary.
Unfortunately, the food did not make up for the experience. The sandwich quality was poor, and while the soup was acceptable, I would rate it around a B+ at best.
Overall, the cost, service, and food quality did not align. I’ll likely choose a different option next time where the value and experience are better.
Atmosphere: 2
Food: 2
Service: 2
waed ayoub
First time trying Schlotzsky’s and I really liked it! The bread is a different style than usual, but so tasty. Definitely worth a try
Atmosphere: 4
Food: 4
Service: 4
John Giorgini
Was a little hesitant when I seen the bad reviews. But food came out exactly as I order it and in a timely manner.
Atmosphere: 5
Food: 5
Service: 5
Larry Clift
Best sandwich ever!
Atmosphere: 5
Food: 5
Service: 5
Joy Haros
Service was slow compared to other locations. The food was good.
Atmosphere: 5
Food: 4
Service: 2
Janice Bingham
Quick, professional service. Food came pretty quick. Good food.
Atmosphere: 5
Food: 5
Service: 5
rebecca Ristow
The worst experience. I ordered two sandwiches and both sandwiches had a moldy taste to them. It was so bad that we couldn’t be eat them. I called the store to let them know and to ask for a refund and the manger told me that they don’t do refunds unless I come back to the store, and that it was my problem if the sandwiches tasted funny because know one else has complained. I could not believe it. I asked if I could speak to the person above her and she told me no. I will absolutely never go back there again. You can’t serve food that has gone bad and you can’t speak to a customer that way especially when I was been nice and understanding and then get told that it’s my problem.
RnRtech tech
The family loves this place. The bread really makes the sandwich
Tables are a bit unclean and messy otherwise great service and good
Atmosphere: 3
Food: 5
Service: 5
Kitrian Martinez
Normally when I order things are great, I ordered a pepperoni pizza and a cinnamon roll, but this time the cinnamon roll was burnt on top.
Atmosphere: 4
Food: 2
Service: 4
Emily Canales
I went to this location at 6:45pm on 7/19/25 to pick up dinner for my family. The woman taking my order was laughing and joking with the customer before me and stone cold with me when I came up to the counter. Whatever.
Ordered a large sandwich, 3 pickles, 2 baked potato soups, a Mac and cheese, a salad, 3 cinnamon rolls, and a drink. I spent $57 and change.
After receiving my food I had to go back because, upon further inspection, I'm missing the pickles and cinnamon rolls.
The soups were watery and luke-warm. The Mac and cheese was both under and overcooked, and felt like kindergarten paste. The salad had rotten lettuce and smelled like rotten onion. Every single cinnamon roll was rock hard, inedible. I had to throw all of these away. The sandwich was fine. The soda was fine. The pickles were fine.
I hadn't been to schlotzsky's in a few years, and I won't be returning. I know the corporation doesn't care (they made that clear with their product), but perhaps they should care that their lobby was completely empty on a Saturday night. Either way, spend your $60 anywhere but here.
Atmosphere: 1
Food: 1
Service: 1
Steve Prescott
My wife went over here to pick up food because I’m sick. She asked for the chicken tortilla soup (which is on the menu) the lady working the drive through said they have never sold that and was very rude. Be better
S D
This location has definitely gone downhill. Had to repeat my order several times (just wanted a roast beef sandwich with no cheese - not complicated). Tried selling me on a meal several times, had to repeat no over and over.
Sandwich came, bread wasn't toasted.
Overall, lack of understanding on the order and poor implementation.
The is a bad location, the owner won't contact me to correct mistakes to our order. Missing Extra meat on 4 large sandwiches that I paid for! Avoid this location bread was stale!
I hadn’t been to Schlotzsky’s in several years. The last time I remember visiting was when they offered a pastrami or Reuben-style sandwich, which I recall enjoying.
I stopped in this time only because another nearby restaurant was completely packed. When I attempted to order what I thought was my old sandwich, the response I received was abrupt. I brushed it off, but I was surprised by the total, about $46, which felt high for what was ordered.
At the pickup window, the same abrupt tone continued. I asked for a receipt and was handed one bag before the window was closed. Moments later, a second bag was handed to me with the comment that the receipt was inside that bag. The interaction felt dismissive and unnecessary.
Unfortunately, the food did not make up for the experience. The sandwich quality was poor, and while the soup was acceptable, I would rate it around a B+ at best.
Overall, the cost, service, and food quality did not align. I’ll likely choose a different option next time where the value and experience are better.
Atmosphere: 2
Food: 2
Service: 2
First time trying Schlotzsky’s and I really liked it! The bread is a different style than usual, but so tasty. Definitely worth a try
Atmosphere: 4
Food: 4
Service: 4
Was a little hesitant when I seen the bad reviews. But food came out exactly as I order it and in a timely manner.
Atmosphere: 5
Food: 5
Service: 5
Best sandwich ever!
Atmosphere: 5
Food: 5
Service: 5
Service was slow compared to other locations. The food was good.
Atmosphere: 5
Food: 4
Service: 2
Quick, professional service. Food came pretty quick. Good food.
Atmosphere: 5
Food: 5
Service: 5
The worst experience. I ordered two sandwiches and both sandwiches had a moldy taste to them. It was so bad that we couldn’t be eat them. I called the store to let them know and to ask for a refund and the manger told me that they don’t do refunds unless I come back to the store, and that it was my problem if the sandwiches tasted funny because know one else has complained. I could not believe it. I asked if I could speak to the person above her and she told me no. I will absolutely never go back there again. You can’t serve food that has gone bad and you can’t speak to a customer that way especially when I was been nice and understanding and then get told that it’s my problem.
The family loves this place. The bread really makes the sandwich
Atmosphere: 5
Food: 5
Service: 5
Good food and fast
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Tables are a bit unclean and messy otherwise great service and good
Atmosphere: 3
Food: 5
Service: 5
Normally when I order things are great, I ordered a pepperoni pizza and a cinnamon roll, but this time the cinnamon roll was burnt on top.
Atmosphere: 4
Food: 2
Service: 4
I went to this location at 6:45pm on 7/19/25 to pick up dinner for my family. The woman taking my order was laughing and joking with the customer before me and stone cold with me when I came up to the counter. Whatever.
Ordered a large sandwich, 3 pickles, 2 baked potato soups, a Mac and cheese, a salad, 3 cinnamon rolls, and a drink. I spent $57 and change.
After receiving my food I had to go back because, upon further inspection, I'm missing the pickles and cinnamon rolls.
The soups were watery and luke-warm. The Mac and cheese was both under and overcooked, and felt like kindergarten paste. The salad had rotten lettuce and smelled like rotten onion. Every single cinnamon roll was rock hard, inedible. I had to throw all of these away.
The sandwich was fine. The soda was fine. The pickles were fine.
I hadn't been to schlotzsky's in a few years, and I won't be returning. I know the corporation doesn't care (they made that clear with their product), but perhaps they should care that their lobby was completely empty on a Saturday night. Either way, spend your $60 anywhere but here.
Atmosphere: 1
Food: 1
Service: 1
My wife went over here to pick up food because I’m sick. She asked for the chicken tortilla soup (which is on the menu) the lady working the drive through said they have never sold that and was very rude. Be better
This location has definitely gone downhill. Had to repeat my order several times (just wanted a roast beef sandwich with no cheese - not complicated). Tried selling me on a meal several times, had to repeat no over and over.
Sandwich came, bread wasn't toasted.
Overall, lack of understanding on the order and poor implementation.
Atmosphere: 2
Food: 1
Service: 1
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