Domino's Pizza

Extra 20 minutes wait time without an apology. No chair in lobby to wait. They just don’t care your presence. If you can’t make a pizza in an hour and a half, you have a problem.

Feb 2025: We tried the 2nd time. We showed up 10 minutes after they said it’s done and ready to pick up. After checking in, they said that they didn’t even start on my order yet.

Again, problems after problems. After another long wait for them to start making the pizza, bake it and box, it turned out to be under cooked. The dough was soggy like eating nice noodles. We threw entire pizza to trash bin.

Time wasted. Money lost.

Atmosphere: 1

Food: 1

Service: 1

Still lovin’ it

Atmosphere: 4

Food: 4

Service: 4

This restaurant is horrible. Never on time and most of the time wrong food is delivered. Today I ordered food and it was never delivered.

Atmosphere: 1

Food: 1

Service: 1

Order a specialty pizza bbq chicken
It came overdone & burnt 🥵

Food: 1

Service: 1

Trash service, literally lie on the phone about your orders when you call. Will never order from this dominos again.

Atmosphere: 1

Food: 1

Service: 1

Jaxson is an amazing worker and food was delicious?

Atmosphere: 5

Food: 4

Service: 5

OMG. RUUUUUDE. I had to wait an extra 20 minutes for my order after arriving at the time i was told when placing my order online. The employees, one man, one woman both acted like it is not a big deal. Neither apologized. They said "Oh we are busy". Like that's a reason. I guess their system doesn't take into account the amount of orders being made when giving a pick up time. Or they lied to me face. Either way, this happens CONSTANTLY AT this store. Or the pasta bowl has literally 1/2 the amount of food it is supposed to have. Also, touch pay doesn't work at this store. They should've given me the 20 oz. bottle of Coke for free for the inconvenience of waiting. They're SO busy that there isn't one single order up on the screen. Lmao. More like they didn't see my order come in or ignored it.

Atmosphere: 3

Food: 3

Service: 1

Sat 10/5/24 i ordered 2 large pizzas one with beef, ham & jalapeños and then fresh spinach both pizzas was dry no tomato sauce on either pizza. My son called the store, was told to keep the receipt and they would replace the order. 10/ 8 my son called the store and asked for the manager to have the order remade and was told that they didn't know anything about an order being messed up from Sat. They can remake 1 free pizza even though they messed up 2 pizzas. This location has gone down in the past few years. Bryce was a good manager I don't know who the manager is now but this store has gone from good to trash. My son asked the worker to speak with the manager the manager refused to get on the phone and the worker said he told me to tell you. What kind of bs is that when a manager don't want to take responsibility of his store or his employees.

Atmosphere: 3

Food: 1

Service: 2

I Can Truly Say all my Orders Have Been Excellent the food!!!! Is Always Fresh piping Hot…….Keep Up The Good Work Guys!!!!!…..Ernestine 7420 Lakeview Pkwy Rowlett 75088

Atmosphere: 5

Food: 5

Service: 5

Absolutely horribly mismanaged and poorly-run location. Pizza took more than double the estimated wait time. Staff was cold and off putting. The apparent manager (pictured below) told employees he “didn’t care about the phones right now” and let them ring incessantly. We all were waiting extensively in the lobby for our food.

Extremely poor customer service, and an awful Domino’s location. Not once was any employee seen washing hands either. DO NOT ORDER HERE

Atmosphere: 1

Food: 2

Service: 1

One of the wrost dominos I every been I ordered a chicken parm sandwich and they was out of bread but I seen bread and they substitute it for brownies . Staff a little mean. And place a little dirty
They dont even answer the phones.

Atmosphere: 1

Food: 1

Service: 1

Probably one of the worst services I have ever experienced I ordered my pizza at 8:25 it didn’t get here till 10:04 it was cold and not very good I should have just gone with my first instinct and ordered from Pizza Hut I don’t think I will ever order from there again if I could give them negative stars I would

Food: 1

Service: 1

Ordered a NY Style pepperoni for niece's hangout. Got halfway to the destination when she realized it was a regular hand tossed pizza. Also, the brookies (her favorite) were flatter than the thun crust pizza. She was devastated. I called the store, and the guy that picked up all but accused me of lying simply because I did not have the time to double back and wait for them to remedy their mistake. I will not be returning to this location. The Papa John's closer to us will be our go-to for the foreseeable future

Atmosphere: 1

Food: 1

Service: 1

They are fast friendly, delivery or carry out always under 30 minutes foods always hot.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Rest of the Pizza, Chicken Wings, Sausage Pepperoni Cheddar Cheese Pan Crust

Very friendly staff! Have never had a problem with my order.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza