Chick-fil-A is still a good eats type of establishment, but their service and food quality use to be a consistent 5 star and now I would say honestly it's a good 4 star.
Food: 4
Service: 4
Logan
Generic Chick-fil-
Atmosphere: 4
Food: 4
Service: 4
Doug Cain
They were closed for awhile for remodeling, first time to visit it since then and it looked the same. The chicken nuggets were tough and chewy, ate it cause hungry but definitely not worth $9.55.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Fries
Eric Tabone
Quick ordering through the mobile app. I arrive give my name and I'm moved through quickly.Parking: Plenty of parking.
This place is still so slow! 15 minutes just to get a drink! This is why I stopped coming here.
Atmosphere: 5
Food: 5
Service: 5
Darth Joosboxx
4/5 stars for 6/7 of the week. ?
Joe J. Diaz
I went through the drive-thru, and it was fast. I received everything that was ordered. THANK YOU!
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Chicken Sandwich
Basi H
Stopped in to pick up lunch and was very happy with how the staff was careful to separate our requested gluten free food away from the rest of our order.Dietary restrictions: Gluten free items available
Attendant couldn't pull up my app order for breakfast. Then says I missed breakfast though I submitted my order in advance. Says I need to cancel on my app for refund because there is no way I'll get breakfast. He was insisting. I moved up to podium attendant and she said kindly to go to window. Once at window they had my breakfast order among some others I heard mentioned were breakfast too. I understand trying to get breakfast after the set time and not be available or option. Mine wasn't the case. Young man needs customer service training and not be argumentative with paying customers. Him today takes away the many kind, helpful, courteous attendants they we are accustom to.
Atmosphere: 4
Food: 5
Service: 2
Nan Hendrick
Very kind staff..lunch was greatDietary restrictions: Gluten free option was great
Got a new peppermint iced coffee that tasted spoiled called the restaurant Andy answered I told him the issue and asked if I could get something else and he asked if it's what I ordered and I told him yes but it tasted off like spoiled and he told me he can't replace it for me so thank you for the wasted 4 dollars
Atmosphere: 1
Food: 1
Service: 1
M. M
This is the second bad visit that I have had at this location. I will not be coming back for a third.This visit I placed a mobile order and went to pick it up in the drive through. I had rewards for everything except for a large fry, and the total was $2.98. They repeatedly kept trying to charge me at the window for over $20, claiming that the rewards would be refunded in 3 days. This has NEVER been the way that rewards work. Chick fil a customer service has gone way down hill, the team leader was impatient, mean, and extremely rude. She kept saying we will refund it in three days or come back. I was in no way paying $20 for food that came out to under $3 after my rewards. She eventually promo outed the fry instead of continuing to argue for another 10+ minutes. I know someone who used to work there and since we had the mobile order receipt she could have simply promoed out everything since she had the ability and saw we were in fact using valid rewards. Instead she would rather argue on why we should overpay and get refunded days later after Christmas. HORRIBLE customer service, I would never speak to a customer in the rude dismissive way she did.The other visit that sealed the deal on never coming back here and actually prevented me from returning for 6 months was another manager accusing me of lying about my fries not being missing. I was dining in and we ordered 2 #1 meals, the girl brings our food and I inform her we are missing one of our fries. She tells us to go back and get in line which is at this point about 10 or more people, I oblige and I go get in line to wait to tell them that we were missing one of our fries. When I get to The register I informed the cashier and he goes to go get the team leader to tell him that we need another fry, the team leader is extremely rude and tells him that are you sure because I put the fries there? At this point I say yes I sure you we were missing the fries I told the girl who brought the food she told me to come get in line, the guy comes over and he ask “are you sure they weren’t there?” I tell him that they were not there and at this point I’m starting to get a bit upset so I tell him I told the girl who brought the food that they were not there and she told me to come back and get in line we’re dining in and you can come look if you want. Eventually he just gives us another fry but he was extremely rude and argumentative right off the bat when they missed part of our order. The customer service is horrible honestly I’ve had a better customer service at McDonald’s and from the self check out at Walmart. They should not claim to pride them selves in customer service when clearly in practice it is not being upheld at this location. I will NEVER return to this location. I have had many positive experiences at the Knickerbocker location and I will continue to frequent with that one if I ever feel like having Chick-fil-A again, but I will never come to this location and I hope to God I get a survey from this last experience, because I will make sure to let them know how their team leader treated us.
Chick-fil-A is still a good eats type of establishment, but their service and food quality use to be a consistent 5 star and now I would say honestly it's a good 4 star.
Food: 4
Service: 4
Generic Chick-fil-
Atmosphere: 4
Food: 4
Service: 4
They were closed for awhile for remodeling, first time to visit it since then and it looked the same. The chicken nuggets were tough and chewy, ate it cause hungry but definitely not worth $9.55.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Fries
Quick ordering through the mobile app. I arrive give my name and I'm moved through quickly.Parking: Plenty of parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Chicken Sandwich, Cobb Salad, Waffle Fries, Chick-Fil-A Nuggets
This place is still so slow! 15 minutes just to get a drink! This is why I stopped coming here.
Atmosphere: 5
Food: 5
Service: 5
4/5 stars for 6/7 of the week. ?
I went through the drive-thru, and it was fast. I received everything that was ordered. THANK YOU!
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Chicken Sandwich
Stopped in to pick up lunch and was very happy with how the staff was careful to separate our requested gluten free food away from the rest of our order.Dietary restrictions: Gluten free items available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Chicken Sandwich, Grilled Nuggets, Waffle Fries, Chick-Fil-A Nuggets, Spicy Chicken, Chick-Fil-A Waffle Potato Fries
Attendant couldn't pull up my app order for breakfast. Then says I missed breakfast though I submitted my order in advance. Says I need to cancel on my app for refund because there is no way I'll get breakfast. He was insisting. I moved up to podium attendant and she said kindly to go to window. Once at window they had my breakfast order among some others I heard mentioned were breakfast too. I understand trying to get breakfast after the set time and not be available or option. Mine wasn't the case. Young man needs customer service training and not be argumentative with paying customers. Him today takes away the many kind, helpful, courteous attendants they we are accustom to.
Atmosphere: 4
Food: 5
Service: 2
Very kind staff..lunch was greatDietary restrictions: Gluten free option was great
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Chicken Sandwich, Waffle Fries
Restaurantji Recommends
It's Chick-fil-A! I haven't heard of a bad Chick-fil-A in my life. This one is no exception. Great service, great food, great everything always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Chicken Sandwich, Grilled Nuggets, Cobb Salad, Spicy Chicken Sandwich, Sauce, Waffle Fries, English Muffin, Spicy Chicken, Chick-Fil-A Waffle Potato Fries
It's Chick-fil-A, enough said..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Chicken Sandwich, Waffle Fries
Drive thru is total
Atmosphere: 3
Food: 3
Service: 2
Got a new peppermint iced coffee that tasted spoiled called the restaurant Andy answered I told him the issue and asked if I could get something else and he asked if it's what I ordered and I told him yes but it tasted off like spoiled and he told me he can't replace it for me so thank you for the wasted 4 dollars
Atmosphere: 1
Food: 1
Service: 1
This is the second bad visit that I have had at this location. I will not be coming back for a third.This visit I placed a mobile order and went to pick it up in the drive through. I had rewards for everything except for a large fry, and the total was $2.98. They repeatedly kept trying to charge me at the window for over $20, claiming that the rewards would be refunded in 3 days. This has NEVER been the way that rewards work. Chick fil a customer service has gone way down hill, the team leader was impatient, mean, and extremely rude. She kept saying we will refund it in three days or come back. I was in no way paying $20 for food that came out to under $3 after my rewards. She eventually promo outed the fry instead of continuing to argue for another 10+ minutes. I know someone who used to work there and since we had the mobile order receipt she could have simply promoed out everything since she had the ability and saw we were in fact using valid rewards. Instead she would rather argue on why we should overpay and get refunded days later after Christmas. HORRIBLE customer service, I would never speak to a customer in the rude dismissive way she did.The other visit that sealed the deal on never coming back here and actually prevented me from returning for 6 months was another manager accusing me of lying about my fries not being missing. I was dining in and we ordered 2 #1 meals, the girl brings our food and I inform her we are missing one of our fries. She tells us to go back and get in line which is at this point about 10 or more people, I oblige and I go get in line to wait to tell them that we were missing one of our fries. When I get to The register I informed the cashier and he goes to go get the team leader to tell him that we need another fry, the team leader is extremely rude and tells him that are you sure because I put the fries there? At this point I say yes I sure you we were missing the fries I told the girl who brought the food she told me to come get in line, the guy comes over and he ask “are you sure they weren’t there?” I tell him that they were not there and at this point I’m starting to get a bit upset so I tell him I told the girl who brought the food that they were not there and she told me to come back and get in line we’re dining in and you can come look if you want. Eventually he just gives us another fry but he was extremely rude and argumentative right off the bat when they missed part of our order. The customer service is horrible honestly I’ve had a better customer service at McDonald’s and from the self check out at Walmart. They should not claim to pride them selves in customer service when clearly in practice it is not being upheld at this location. I will NEVER return to this location. I have had many positive experiences at the Knickerbocker location and I will continue to frequent with that one if I ever feel like having Chick-fil-A again, but I will never come to this location and I hope to God I get a survey from this last experience, because I will make sure to let them know how their team leader treated us.
Service: 1