Chipotle Mexican Grill

This location sucks a getting your to go/delivery orders right. This is the 2nd time my order was completely wrong back to back. Help chat is no help they give you crap rewards to make up for their mistakes. I don't want a free drink for my meal being wrong! They stuck a sticker of my order that clearly said a burrito with the list of ingredients on a bowl and the bowl was mainly rice ?‍♀️

Service: 1

Food was great and Servers were amazing, Timmy, was very detailed explaining my options for my rewards and took his time serving me. Dereck made me feel welcomed and cracking jokes with me which turned my experience joyful. Kudos to these two young men treating a Senior Citizen with patience, care and joy!!

Atmosphere: 5

Food: 5

Service: 5

Food is good just really expensive

Atmosphere: 5

Food: 5

Service: 5

We got 2 burrito bowls and they were very good. Will be stopping by to get more soon. Wasn't too busy either.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

Manager was very helpful and kind!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Al Pastor Bowl, Burrito Bowl

1.50$ for queso and they put maybe 20 ml in the cup.

Atmosphere: 1

Food: 4

Service: 1

Absolutely a joke! to charge those prices and screw up the order.
You switched orders with someone else that ordered at the same time. I picked up both and his was mine and mine was his.

Atmosphere: 1

Food: 1

Service: 1

You could waterboard me with that organic drink section and I would beg for more.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

Prices are outrageous. Food is okay. Soda fountain was broke.

Atmosphere: 3

Food: 3

Service: 3

First time ever at this place, and omg it was great! The food was delicious and sooo filling! I was only able to eat maybe half of the bowl I ordered and had leftovers the next day!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wholesome Bowl

Buckle up y'all:

-I spent $130+ on a catering order to feed 10 hungry crew members after a busy show.
-I walked into the restaurant and said I was there to pick up my catering order. The two women at the drive-thru window turned to me and said, "What catering order?"
-One of the women walked into the back and the other woman walked to the food line and started serving other customers. Neither gave us an acknowledgement or expectation of what they were doing about our order.
-The woman who walked into the back came out briefly to grab her cell phone off one of the tables and then went into the back again.
-I waited for over 10 minutes for help... an update... eye contact, anything. I was ignored completely.
-The woman in the back came out, waved a piece of paper at me, and said "Here's your order, we found it." She said that they hadn't seen it before then and they weren't going to fill it. She wrote a phone number on the top of the paper and told me to call the number she wrote down on the paper for a refund.
-I admittedly sassed a little bit. I told her I was not calling anyone and I wanted the refund processed in-store.
-She said no and told me to call the number. That they "don't do" refunds in-store. She held out the paper, said "Here you go", waited until I took it, and then walked away.

At no point did I receive an apology from anyone. This has been, without reserve, the worst customer service experience I have ever had. I had to leave, drive to another store, and buy more food for the people I was feeding.

Imagine messing up on this scale and then treating the person who was affected by the mistake like they're the problem. Imagine messing up a $130 order and not even apologizing. It makes me sick to my stomach.

Update: it’s been 2 days. I’ve called customer service 4 times in an attempt to receive my refund. They cannot issue the refund without verifying with the store that I’m telling the truth. Customer service keeps calling this store… and the store won’t answer the phone. 2 days, 4 customer service reps, and I still don’t have my refund because THIS STORE will not answer their phone.

2nd Update: the manager JR got back to the store and he answered the phone yesterday and verified that I deserved a refund, so it was finally processed on Thursday 8/8/24. JR and his boss Fernando both called me today and apologized profusely for what happened. They acknowledged that the mistake should have been handled better and that the staff should not have ignored us and should have apologized. They both stated that this store "does not stand for that kind of thing" and that they take great pride in training their staff to have excellent customer service.

Atmosphere: 1

Food: 5

Service: 1

If you’re hungry and want some good food Destiny will take care of business !! Home girl poured food like the Lord God poured water in the Great Flood !!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

they have great burritos

Atmosphere: 5

Food: 5

Service: 5

Good food good people who could ask for more

Good and service are great! Got free chips!