Franco's Cafe

Amazing place to stop and eat. The food is amaaaazing, and the customer service is great.

Atmosphere: 5

Food: 5

Service: 5

The nachos are great!

Atmosphere: 5

Food: 5

Service: 4

I’ve always loved eating here with my family but to our surprise when we ordered the queso (the best in town) it was different. What was brought out was a bland queso blanco, I loved their original queso so much. It was so flavorful and I had it with everything on my plate, so seeing that they replaced it with something you can get at literally every other Mexican restaurant broke my heart. I loved Franco’s because it’s the only restaurant that serves flavorful, can’t get anywhere else queso. It’s a huge disappointment to see that they replaced it with generic bland stuff you could get ANYWHERE else. Please bring it back!!

Atmosphere: 5

Food: 4

Service: 5

have been a customer of this place for over 8 years because I’ve always liked the broth they make. However, my last visit was a complete disappointment. They didn’t have the broth, and I understand things can happen. But the real problem was the terrible service from the waitress who attended me.

She was rude and unprofessional from the beginning. She didn’t offer me any menu options, didn’t explain anything, and also overcharged me. She added two sodas I never ordered and nachos, which she charged me $14 for without even asking. In the end, because of the poor service, I left without eating.

What’s worse is that they didn’t even try to fix the situation or show any interest in the customer. No apology, no alternatives, no solution at all. Service like this damages the reputation of the business.

They should consider hiring staff who are trained and committed to good customer service, because losing loyal customers over employees like this is sad and very unprofessional.

Service: 1

Amazing service great prices!!

So expensive and quite bland from how i remembered.

Atmosphere: 3

Food: 3

Service: 4

Great food & customer service. Marlina is the best!!!

Atmosphere: 5

Food: 5

Service: 5

Girls lunch time. Food was so good!

Recommended dishes: Burrito, Enchilada

People where great 👍

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Enchilada

We came from Dallas to visit relatives. Franco's burgers were homemade and the best I've tasted in a restaurant .

Food: 5

Service: 5

Great food and service!

Atmosphere: 5

Food: 5

Service: 5

The waiter was very friendly and outgoing, the place is nice and the food came out pretty fast, big portions for the price and tasted great!! I will go again!!

Atmosphere: 5

Food: 5

Service: 5

I will never recommend this restaurant again. I have eaten there for well over 20 years and have always enjoyed the food and service. This time I placed a to go order. A friend of mine was to pick it up and it was in his name. When he went 15 min or so later, they were unable to find the order. A little over two hours later, they called me and wanted to know, I’m assuming, if I was going to pick up the order. I did not answer the phone at that time and then I called back to see why they were calling me. They said I could come pick up my order and they would take half off which I found unacceptable after over two hours and being told they couldn’t find the order when the person went to pick it up.The manager, Julie, was very argumentative about it and said that taking off 1/2 the cost was sufficient. She did not seem to understand that this was a situation of their making, not mine. They were unable to find the order. I explained to her that I am on hospice and wheelchair-bound and I have to have somebody do these things for me. And now over two hours later, I’m supposed to find somebody to go pick up an order and pay 1/2 the cost. manager, Julie, was very argumentative about it and said that taking out all was sufficient. She did not seem to understand that this was a situation of their making, not mine. They were unable to find the order. I explained to her that I am on hospice and wheelchair-bound and I have to have somebody do these things for me. And now over two hours later, I’m supposed to find somebody to go pick up the order and pay half price if I still want it. I think that was a little ridiculous. It would’ve been very easy for her to just apologize and comp the order which I asked her to do given that this was completely their fault. She refused, and said again if I want to somebody come pick up the order, it would be half off. She obviously did not understand the difficulty of my situation in going back to get the food. Not to mention it is now hours later. I really felt disrespected as a customer and will not ever go back. The manager kept calling me sweetheart also and I asked her not to do that. I am in my 60s and she sounded quite young and I felt that was disrespectful. I know sometimes we talk and it just slips out but after asking her not to call me that anf she kept doing so, it was really frustrating to me. I know that’s kind of silly, but I want to give you my whole experience. I am not the type to ask for somebody to comp food. I believe in paying my way, but in this situation, they really messed up and the manager definitely added to the negativity of the experience. Of all the people there I would expect the manager to be courteous. Who knows, maybe they have people trying to get free food often but I truly believe I was right in this situation. I’m very disappointed. Not only did I not get what would have been a great meal but now I will not go back and I will not recommend it to others.

Service: 1

Never been here past it a few times but it stays packed hard to get in

THEY FORGOT MY GRAVY IN MY CHICKEN TENDERS! AND MY SISTER FOUND A HAIR IN HER CATFISH!