Ordered the Cinnabon, absolutely no icing on them.
Food: 1
Service: 1
Matthew Stringer
We haven’t been to Pizza Hut in years, no matter where we’ve lived, for a couple reasons. They always burned the pizza, and honestly they have the worst customer service. They make you feel like your an inconvenience (they don’t want to serve customers), instead they usually have the person working up front also making your pizza while delivery drivers are chaotically running around. We switched to Dominos and Papa J’s and hadn’t been back to a Pizza Hut for over 10 years.
All that said, we decided to give it a try again. We thought maybe we would t get burned pizza and terrible service anymore. Well, nothings changed!
Our pizza was burnt again (yes at this location) but our previous experiences were in Kansas City, Missouri and Cincinnati, Ohio. Figured maybe a location in San Angelo Texas might do the trick. Nope! Not at all. Pizza was sticky and burnt again.
Just like previously, service was awful. The lady looked stressed, telling me to “Go sit over there, it’s not done”. After a while of waiting at the window in hopes someone would walk by (no one did because she was busy making pizza…but looked at me several times (probably hoping I’d just leave). And when she did come over, she just said go sit down it’s not done.
When it was finally done, I asked for Parmesan and red pepper flakes to which she asked “did you pay for that or do you want to pay for them now?” I asked if they charge for the packets now (haven’t been there in years so…maybe that was a change? Well then she said, oh ok packets. I got 2 of each which I’m guessing they don’t charge for since I didn’t have to pay for them?
Finally, we get home and…we are missing the Apple pies…had to drive back over and pick them up. Nope, nope, nope…nothing has changed! Won’t be back, we will continue with the 2 that want customers…waiting for Pizza Hut to file bankruptcy, I’m sure it’s just a matter of time.
I watched the lady working the counter get about 3 slices of dessert pizza from the buffet with her hands. No gloves. That is disgusting
Atmosphere: 2
Food: 3
Service: 1
skylar sterbling
I was on hold for 20 minutes due to my app not working. I was waiting so ling my partner ended up going to the website. I understand having a long wait time but 20 minutes is a little bit excessive.
Service: 1
Jerry “Askjerry” Rutherford
Very friendly and the pizza itself was awesome It was so hot I had to wait for it to cool. Absolutely fresh perfect.
Atmosphere: 5
Food: 5
Service: 5
Ronnie Hartman
If you want a pleasant dining experience, don't go to Pizza Hut anymore
Atmosphere: 1
Food: 3
Service: 1
Vanessa Deluca
It was good all the way through I just wasn't happy with the driver because they made so many trips before mine was delivered plus when they got here the driver didn't hand it to me,and dogs got out but the pizza was good .It was the new one they called cheesy bites with pizza in the middle which I got pepperoni, and crust was cheesy bites. They had a new sauce which was Pepperoni Ranch which had a kick to it .It was spicy but grew on you.Id definitely recommend the pizza. Also pricing wasn't bad I got 40 percent off on it with Uber Eats.
Food: 5
shawn scruggs
Cashier lady was Awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Hut Buffet
West Texas Mike
Pizza Hut San Angelo – A Dry, Doughy Betrayal
I’m a simple guy. I judge a pizza by one thing and one thing only—the pizza stretch. What’s the pizza stretch, you ask? It’s the true test of pizza greatness: from the moment I take that first bite, how far does the cheese stretch as I pull my arm away? A proper pizza should have that glorious, melty, gooey elasticity that makes you feel like you’re in an ad for the world’s best pizzeria.
But this? This pizza didn’t stretch—it snapped. It was drier than West Texas in July. The cheese had the consistency of week-old Play-Doh, and the sauce? Either it was applied with a single, tragic brushstroke or completely forgot to show up.
I’ve had some amazing pizza from Pizza Hut before, so I know they can deliver greatness. But this time? This was the pizza equivalent of heartbreak. Fix it, Pizza Hut. I believe in you, but you hurt me!!!
I call in an order. They said 20 minutes. I get there 35 minutes later and they said they were backed up and it would be like 3 hours so I canceled my order
Atmosphere: 1
Food: 1
Service: 1
Melissa Watson
12/10/24 Horrible service!!! Ordered pizza online and the app told me it would be delivered within 50 minutes. I called an hour later. The first employee I spoke with told me it would be an additional 45mins to an hour. For a total wait time of TWO HOURS!! Then the manager Diamond tells me 10-15 minutes. She states “we are short staffed and we want everyone to have a good Christmas”. At the end of the call she says to give them 30 minutes tops, much different than the previously stated 10-15. She said well “it’s cold and I want to keep my drivers safe”. (Note: there are no hazardous conditions, clear and 41)
I agreed to the 30 minutes. 30 minutes goes by and I call to cancel my order. No apology, no telling me it’s on the way as promised… just attitude.
Will be a VERY LONG time before we order Pizza Hut again
Service: 1
Ron Kirkland
I Sent a survey into there system I received a email mail from a Mgr that said they were sorry And please contact the store and the would give me another pizza just give them my ph # The people on the phone were so unprofessional and rude I never even got a chance to give a phone #
Service: 1
ron barton
Good food.
Atmosphere: 5
Benjamin Anderson
Ordered online, picked up at location. Staff was short and rude upon entry and pickup. They forgot the dipping sauces that were included in the price. Afterwards, I receive an automated feedback request for the service and I'm honest. Manager emails me back and says "thanks for the feedback, we'll do better." No compensation for missing items, no true apology. 3 strikes and you're out! 3 simple things that could have been easily prevented or remedied; most jarring is that you decided not to care at all!
My chicken wings tasted great
Food: 5
Ordered the Cinnabon, absolutely no icing on them.
Food: 1
Service: 1
We haven’t been to Pizza Hut in years, no matter where we’ve lived, for a couple reasons. They always burned the pizza, and honestly they have the worst customer service. They make you feel like your an inconvenience (they don’t want to serve customers), instead they usually have the person working up front also making your pizza while delivery drivers are chaotically running around. We switched to Dominos and Papa J’s and hadn’t been back to a Pizza Hut for over 10 years.
All that said, we decided to give it a try again. We thought maybe we would t get burned pizza and terrible service anymore. Well, nothings changed!
Our pizza was burnt again (yes at this location) but our previous experiences were in Kansas City, Missouri and Cincinnati, Ohio. Figured maybe a location in San Angelo Texas might do the trick. Nope! Not at all. Pizza was sticky and burnt again.
Just like previously, service was awful. The lady looked stressed, telling me to “Go sit over there, it’s not done”. After a while of waiting at the window in hopes someone would walk by (no one did because she was busy making pizza…but looked at me several times (probably hoping I’d just leave). And when she did come over, she just said go sit down it’s not done.
When it was finally done, I asked for Parmesan and red pepper flakes to which she asked “did you pay for that or do you want to pay for them now?” I asked if they charge for the packets now (haven’t been there in years so…maybe that was a change? Well then she said, oh ok packets. I got 2 of each which I’m guessing they don’t charge for since I didn’t have to pay for them?
Finally, we get home and…we are missing the Apple pies…had to drive back over and pick them up. Nope, nope, nope…nothing has changed! Won’t be back, we will continue with the 2 that want customers…waiting for Pizza Hut to file bankruptcy, I’m sure it’s just a matter of time.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Supreme Pizza, Breadsticks, Pepperoni Pizza, Cheese Pizza
I watched the lady working the counter get about 3 slices of dessert pizza from the buffet with her hands. No gloves. That is disgusting
Atmosphere: 2
Food: 3
Service: 1
I was on hold for 20 minutes due to my app not working. I was waiting so ling my partner ended up going to the website. I understand having a long wait time but 20 minutes is a little bit excessive.
Service: 1
Very friendly and the pizza itself was awesome It was so hot I had to wait for it to cool. Absolutely fresh perfect.
Atmosphere: 5
Food: 5
Service: 5
If you want a pleasant dining experience, don't go to Pizza Hut anymore
Atmosphere: 1
Food: 3
Service: 1
It was good all the way through I just wasn't happy with the driver because they made so many trips before mine was delivered plus when they got here the driver didn't hand it to me,and dogs got out but the pizza was good .It was the new one they called cheesy bites with pizza in the middle which I got pepperoni, and crust was cheesy bites. They had a new sauce which was Pepperoni Ranch which had a kick to it .It was spicy but grew on you.Id definitely recommend the pizza. Also pricing wasn't bad I got 40 percent off on it with Uber Eats.
Food: 5
Cashier lady was Awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Hut Buffet
Pizza Hut San Angelo – A Dry, Doughy Betrayal
I’m a simple guy. I judge a pizza by one thing and one thing only—the pizza stretch. What’s the pizza stretch, you ask? It’s the true test of pizza greatness: from the moment I take that first bite, how far does the cheese stretch as I pull my arm away? A proper pizza should have that glorious, melty, gooey elasticity that makes you feel like you’re in an ad for the world’s best pizzeria.
But this? This pizza didn’t stretch—it snapped. It was drier than West Texas in July. The cheese had the consistency of week-old Play-Doh, and the sauce? Either it was applied with a single, tragic brushstroke or completely forgot to show up.
I’ve had some amazing pizza from Pizza Hut before, so I know they can deliver greatness. But this time? This was the pizza equivalent of heartbreak. Fix it, Pizza Hut. I believe in you, but you hurt me!!!
Food: 1
Service: 2
Restaurantji Recommends
I call in an order. They said 20 minutes. I get there 35 minutes later and they said they were backed up and it would be like 3 hours so I canceled my order
Atmosphere: 1
Food: 1
Service: 1
12/10/24
Horrible service!!! Ordered pizza online and the app told me it would be delivered within 50 minutes. I called an hour later. The first employee I spoke with told me it would be an additional 45mins to an hour. For a total wait time of TWO HOURS!! Then the manager Diamond tells me 10-15 minutes. She states “we are short staffed and we want everyone to have a good Christmas”. At the end of the call she says to give them 30 minutes tops, much different than the previously stated 10-15. She said well “it’s cold and I want to keep my drivers safe”. (Note: there are no hazardous conditions, clear and 41)
I agreed to the 30 minutes. 30 minutes goes by and I call to cancel my order. No apology, no telling me it’s on the way as promised… just attitude.
Will be a VERY LONG time before we order Pizza Hut again
Service: 1
I Sent a survey into there system
I received a email mail from a Mgr that said they were sorry
And please contact the store and the would give me another pizza just give them my ph #
The people on the phone were so unprofessional and rude I never even got a chance to give a phone #
Service: 1
Good food.
Atmosphere: 5
Ordered online, picked up at location. Staff was short and rude upon entry and pickup. They forgot the dipping sauces that were included in the price. Afterwards, I receive an automated feedback request for the service and I'm honest. Manager emails me back and says "thanks for the feedback, we'll do better." No compensation for missing items, no true apology. 3 strikes and you're out! 3 simple things that could have been easily prevented or remedied; most jarring is that you decided not to care at all!
Atmosphere: 1
Food: 3
Service: 1
Loading...