I ordered dinner for my family on Friday. I did not get any of the food for my combo meal. I reached out to Sonic. No offer of refund, only Sonic gift card less than I paid for the combo. I won’t be coming back here since that’s how they treat their customers.
EDIT: I did contact Sonic, as stated in my review. I think the below is an AI that automatically posts the same response on any negative review. I gave Sonic a chance to make it right, and they didn’t even offer me a a refund of my combo. Who am I supposed to reach out to, Sonic?
Ĺaura Richey
I did review 5 minutes ago I forgot to say I took pictures of burger my dog wouldn't eat it literally
Madalyn James
First we had cheese sticks tasted like rubber came back about an hour and ordered 7 burgers ice cold sent back came out worse they just reheated mixed up burgers I had jaleno juice on mine
Edward Hopkins
My order was prepared incorrectly.
Food: 1
Service: 3
Kelly G. Newman
How is it possible to have all of the added ingredients, including the sauce based on the condition of the bottom bun, below the burger? This is not how any "smash" burger I have ever eaten looks. Absolutely disgusting presentation.
I contacted the complaints group, which is through text and another indication Sonic is no longer worth the effort of going. Seriously, over $10 for the coney...
I threw away the complete order as I can not trust the sanitation and quality of prep. They had the audacity to offer 2 free burgers or a $10 gift card for over $20 worth of unedible food.
Atmosphere: 1
Food: 1
Service: 1
Colleen Wilson
We ordered fries and a large tator tots. Both were half full which is unacceptable when you spend extra on a large. Even my medium fries was full enough to be a small. They both were luke warm and not hot at all.
Then we also ordered a Oreo blast, which only had about halfway full of Oreos and the other half was just ice cream. Not a single drop of Oreo. Basically showing it was not mixed well or mixed at all. Will not be going back to sonic.
Not acceptable.
Atmosphere: 3
Food: 2
Service: 2
Harrell Truck and Tractor
Good ice cream up in this joint
Lilly Rose
This is the second bad experience we've had with this Sonic. The first time we wrote it off as a fluke, but today confirms how bad it is. One of the hot dogs we ordered was burnt to a crisp. The tipping point though, we found a small piece what looks and feels like a metal shaving on top of my son's kid's meal hot dog.
I'm honestly surprised how this place can pass a health inspection.
Atmosphere: 1
Food: 1
Service: 1
chastity logan
I ordered popcorn chicken with ranch and ketchup. As well as mozzarella sticks with extra marinara, I got bbq sauce with my chicken. One marinara for a medium order. No ranch and no ketchup when we asked for ranch and ketchup we were told, we could swap the marinara for it or else it would be extra charge. Terrible service will not be back.
Atmosphere: 1
Food: 1
Service: 1
K
Burnt hot dog! Supposed to be a double bacon burger!!! And this is what I get! Smh called they could care less! They either put no bacon! Or just these crumbs!!! This sonic needs better management and better training!
Recommended dishes: Grilled Cheese, Jacked Up Corn Dog, Hot Dog, Cold Cheeseburger, Sonic Blast, Breakfast Burrito, Quarter Pound Double Cheeseburger, Cheese Tots, Burger, Fries, Strawberry, Sandwich, Dr Pepper, Tots, Sides, Chili Cheese Tots, Mozzarella Sticks, Tater Tots, Onion Rings
Zach Mills
The worst place to eat at in this area. It never fails every time I go there. Let me mess my order app or they give me the wrong order the last several times I've been there. I find A long blonde hair in my food. Neither one of us are blonde. If you want good food, good service and they don't mess app your order or have other items in your food. Go to grumpy Dave
Food: 1
Service: 1
jonathan scribner
The foot long hot dog is not a foot long. You are an 1/8th on an inch short. Zero stars
I ordered dinner for my family on Friday. I did not get any of the food for my combo meal. I reached out to Sonic. No offer of refund, only Sonic gift card less than I paid for the combo. I won’t be coming back here since that’s how they treat their customers.
EDIT: I did contact Sonic, as stated in my review. I think the below is an AI that automatically posts the same response on any negative review. I gave Sonic a chance to make it right, and they didn’t even offer me a a refund of my combo. Who am I supposed to reach out to, Sonic?
I did review 5 minutes ago I forgot to say I took pictures of burger my dog wouldn't eat it literally
First we had cheese sticks tasted like rubber came back about an hour and ordered 7 burgers ice cold sent back came out worse they just reheated mixed up burgers I had jaleno juice on mine
My order was prepared incorrectly.
Food: 1
Service: 3
How is it possible to have all of the added ingredients, including the sauce based on the condition of the bottom bun, below the burger? This is not how any "smash" burger I have ever eaten looks. Absolutely disgusting presentation.
I contacted the complaints group, which is through text and another indication Sonic is no longer worth the effort of going. Seriously, over $10 for the coney...
I threw away the complete order as I can not trust the sanitation and quality of prep. They had the audacity to offer 2 free burgers or a $10 gift card for over $20 worth of unedible food.
Atmosphere: 1
Food: 1
Service: 1
We ordered fries and a large tator tots. Both were half full which is unacceptable when you spend extra on a large. Even my medium fries was full enough to be a small. They both were luke warm and not hot at all.
Then we also ordered a Oreo blast, which only had about halfway full of Oreos and the other half was just ice cream. Not a single drop of Oreo. Basically showing it was not mixed well or mixed at all. Will not be going back to sonic.
Not acceptable.
Atmosphere: 3
Food: 2
Service: 2
Good ice cream up in this joint
This is the second bad experience we've had with this Sonic. The first time we wrote it off as a fluke, but today confirms how bad it is. One of the hot dogs we ordered was burnt to a crisp. The tipping point though, we found a small piece what looks and feels like a metal shaving on top of my son's kid's meal hot dog.
I'm honestly surprised how this place can pass a health inspection.
Atmosphere: 1
Food: 1
Service: 1
I ordered popcorn chicken with ranch and ketchup. As well as mozzarella sticks with extra marinara, I got bbq sauce with my chicken. One marinara for a medium order. No ranch and no ketchup when we asked for ranch and ketchup we were told, we could swap the marinara for it or else it would be extra charge. Terrible service will not be back.
Atmosphere: 1
Food: 1
Service: 1
Burnt hot dog! Supposed to be a double bacon burger!!! And this is what I get! Smh called they could care less! They either put no bacon! Or just these crumbs!!! This sonic needs better management and better training!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hot Dog, Burger, Fries, Tots
Restaurantji Recommends
Can't miss a visit to Sonic. Great stuff!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese, Jacked Up Corn Dog, Hot Dog, Cold Cheeseburger, Sonic Blast, Breakfast Burrito, Quarter Pound Double Cheeseburger, Cheese Tots, Burger, Fries, Strawberry, Sandwich, Dr Pepper, Tots, Sides, Chili Cheese Tots, Mozzarella Sticks, Tater Tots, Onion Rings
The worst place to eat at in this area. It never fails every time I go there. Let me mess my order app or they give me the wrong order the last several times I've been there. I find A long blonde hair in my food. Neither one of us are blonde. If you want good food, good service and they don't mess app your order or have other items in your food. Go to grumpy Dave
Food: 1
Service: 1
The foot long hot dog is not a foot long. You are an 1/8th on an inch short. Zero stars
Atmosphere: 5
Food: 3
Service: 5
Always good
Atmosphere: 5
Food: 5
Service: 5
It's sonic.
Atmosphere: 2
Food: 2
Service: 3
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