Don’t expect to get turkey and ham on your turkey ham stacker, when you call them back they will tell you they put turkey and ham on it when there clearly wasn’t. Terrible customer service and the employee on the phone had an awful attitude after I calmly explained the situation. Bread was hard and stale, the ranch was a mess all over the packaging and tomatoes and cucumbers weren’t even inside of the sandwich. If I wanted a veggie only sandwich I would’ve ordered that. I’ll just stick to firehouse subs, Jason’s deli, or better yet I’ll just make my own sandwich next time.
Atmosphere: 2
Food: 1
Service: 1
Larry Muniz
I was a walk in and was welcomed immediately! Kim was fantastic patiently training a new guy and still able to get my entire order fixed up and out in a very timely manner! Hole in One guys! Keep up the Great work!
Atmosphere: 5
Food: 5
Service: 5
Paula Blankemeyer
The MANAGER here is awesome. She covers your food so no flies get on it. She greeted with a smile. This was impressive service .
Atmosphere: 5
Food: 5
Service: 5
Roy Zesch
Sandwich was as expected. They charged me 2.29 for a glass of water
Atmosphere: 3
Food: 4
Service: 3
Natalie Holte
I’ve been to this subway in the past and it was honestly not the best but I feel like the store has done a 180, food was better, seemed like a better selection from the employees and the restaurant was alot cleaner than before, keep up the good work
Atmosphere: 5
Food: 5
Service: 5
Stephanie Najera
Perfect for a quick lunch with my friend!
Atmosphere: 5
Food: 4
Service: 5
Abigail Carroll
Probably the worst subway I’ve been to. I dosent matter if you are the only one in store you will still wait 15 minutes for them to make a sandwich. Terrible attitudes everytime and slow service! Also extremely dirty inside, veggies were all mixed together and gross!🤮
Atmosphere: 1
Food: 3
Service: 1
Michele Garcia
Took 15 minutes to make 1 sandwich and they were v not busy
Service: 1
Recommended dishes: Subway Club
Lindsay Kerby
Placed mobile order at 1355. The app said “ready” for pickup at 1415. Arrived at 1420. The short young Hispanic female asked me for my name for the mobile order. My sandwich hadn’t even been made yet. I asked about the app and maybe if there was a problem with the app as this is the third time this has happened to me. Her response was “The app will always have a pickup time”. I said okay, if it says ready why isn’t the sandwich ready? That defeats the purpose of order ahead. She proceeded to argue with me and tell me she has nothing to do with the app. The older white lady laughed. We had ordered a meal with nacho cheese Doritos and sun chips cheddar. She pointed to the chips and said “these are the only chips we have until tomorrow”. There were regular potato chips and sun chips garden salsa. None of the chips we ordered. She said “unfortunately” sighed and went to the back for the remainder of our visit. We sat and waited for 15 minutes for the sandwiches to be made. The drinks we ordered were also not available. There was no ice in the ice maker. Went to fill my cup with brisk raspberry tea only for water to come out. Dumped my cup and opted for Starry. Requested cucumbers instead of pickles. Got pickles. Asked for no red onion, got red onion. Ordered pepper jack cheese for provolone. As we were leaving the older white lady very loudly told us to “have a great day”. It was fine in a manner to be condescending for their mistakes. If I could give the knickerbocker location zero stars I would. The knickerbocker location is the leprosy of the subway locations. The best part? The bottom of the receipt says they’d love to hear from us but when you type in subwaylistens.com the platform is “under construction”. You cannot contact anyone through the app or website. Truly abysmal.
Good food. Great service. The staff are attentive. It's really clean, bright and inviting.
Atmosphere: 5
Food: 5
Service: 5
Lindsay Burleson
I placed my subway order through the app at 1535. Italian bmt. Not toasted. I did this in the post office parking lot. Said arrive by 1550. I got to subway at 1545. At 1550 I checked the app and it said it was ready. There were no cars in the parking lot. One person in the drive thru. Two employees. I walked up to the register and said I have a pickup for Lindsay. He said oh I’m working on that. He was working on a sandwich for the person in the drive thru. My sandwich hadn’t even been made yet. I said oh I’m sorry the app said it was ready. The other employee started working on it so I sat and waited. She packaged it up and handed it to me. It felt warm. I asked her if it had been toasted. She said yes. I said I didn’t order it to be toasted. I went ahead and took it because I don’t want to wait for them to make another one. On 3/2 we ordered through the app. Ordered regular and not toasted. Got home and both were toasted.
Food: 3
Service: 2
Robert Mapel
Nobody in the drive thru, 3 cars in the parking lot, ordered ham and cheese on white, dry, no veggies, no sauce, they were quick to take my money and then ignored me for the next 22 min until I had to call the store and ask for a refund. INSANE!
Blanca Hernandez
Came right before closing the girl making are food was super nice I'm assuming she was the night manager she was on top of everything, an work crew was also nice, I wish I got her name. but will next time ( I found her on another review)
Atmosphere: 5
Food: 5
Service: 5
Johnny B
I go to this location all the time because it is close to my work, everyone has always been great but... today from a guy i have never seen before not even, i get "gotta keep it par level" when i asked for more vegetables. Keep in mind he put 3 little onion slices and a wopping 2 jalapenos on my sandwich. Funny they nearly double the price of the sanwiches but a few more onions and jalapenos are gona break the bank for them.
Great place
Atmosphere: 5
Food: 5
Service: 5
Don’t expect to get turkey and ham on your turkey ham stacker, when you call them back they will tell you they put turkey and ham on it when there clearly wasn’t. Terrible customer service and the employee on the phone had an awful attitude after I calmly explained the situation. Bread was hard and stale, the ranch was a mess all over the packaging and tomatoes and cucumbers weren’t even inside of the sandwich. If I wanted a veggie only sandwich I would’ve ordered that. I’ll just stick to firehouse subs, Jason’s deli, or better yet I’ll just make my own sandwich next time.
Atmosphere: 2
Food: 1
Service: 1
I was a walk in and was welcomed immediately! Kim was fantastic patiently training a new guy and still able to get my entire order fixed up and out in a very timely manner! Hole in One guys! Keep up the Great work!
Atmosphere: 5
Food: 5
Service: 5
The MANAGER here is awesome. She covers your food so no flies get on it. She greeted with a smile. This was impressive service .
Atmosphere: 5
Food: 5
Service: 5
Sandwich was as expected. They charged me 2.29 for a glass of water
Atmosphere: 3
Food: 4
Service: 3
I’ve been to this subway in the past and it was honestly not the best but I feel like the store has done a 180, food was better, seemed like a better selection from the employees and the restaurant was alot cleaner than before, keep up the good work
Atmosphere: 5
Food: 5
Service: 5
Perfect for a quick lunch with my friend!
Atmosphere: 5
Food: 4
Service: 5
Probably the worst subway I’ve been to. I dosent matter if you are the only one in store you will still wait 15 minutes for them to make a sandwich. Terrible attitudes everytime and slow service! Also extremely dirty inside, veggies were all mixed together and gross!🤮
Atmosphere: 1
Food: 3
Service: 1
Took 15 minutes to make 1 sandwich and they were v not busy
Service: 1
Recommended dishes: Subway Club
Placed mobile order at 1355. The app said “ready” for pickup at 1415. Arrived at 1420. The short young Hispanic female asked me for my name for the mobile order. My sandwich hadn’t even been made yet. I asked about the app and maybe if there was a problem with the app as this is the third time this has happened to me. Her response was “The app will always have a pickup time”. I said okay, if it says ready why isn’t the sandwich ready? That defeats the purpose of order ahead. She proceeded to argue with me and tell me she has nothing to do with the app. The older white lady laughed. We had ordered a meal with nacho cheese Doritos and sun chips cheddar. She pointed to the chips and said “these are the only chips we have until tomorrow”. There were regular potato chips and sun chips garden salsa. None of the chips we ordered. She said “unfortunately” sighed and went to the back for the remainder of our visit. We sat and waited for 15 minutes for the sandwiches to be made. The drinks we ordered were also not available. There was no ice in the ice maker. Went to fill my cup with brisk raspberry tea only for water to come out. Dumped my cup and opted for Starry. Requested cucumbers instead of pickles. Got pickles. Asked for no red onion, got red onion. Ordered pepper jack cheese for provolone. As we were leaving the older white lady very loudly told us to “have a great day”. It was fine in a manner to be condescending for their mistakes. If I could give the knickerbocker location zero stars I would. The knickerbocker location is the leprosy of the subway locations. The best part? The bottom of the receipt says they’d love to hear from us but when you type in subwaylistens.com the platform is “under construction”. You cannot contact anyone through the app or website. Truly abysmal.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Good food. Great service. The staff are attentive. It's really clean, bright and inviting.
Atmosphere: 5
Food: 5
Service: 5
I placed my subway order through the app at 1535. Italian bmt. Not toasted. I did this in the post office parking lot. Said arrive by 1550. I got to subway at 1545. At 1550 I checked the app and it said it was ready. There were no cars in the parking lot. One person in the drive thru. Two employees. I walked up to the register and said I have a pickup for Lindsay. He said oh I’m working on that. He was working on a sandwich for the person in the drive thru. My sandwich hadn’t even been made yet. I said oh I’m sorry the app said it was ready. The other employee started working on it so I sat and waited. She packaged it up and handed it to me. It felt warm. I asked her if it had been toasted. She said yes. I said I didn’t order it to be toasted. I went ahead and took it because I don’t want to wait for them to make another one. On 3/2 we ordered through the app. Ordered regular and not toasted. Got home and both were toasted.
Food: 3
Service: 2
Nobody in the drive thru, 3 cars in the parking lot, ordered ham and cheese on white, dry, no veggies, no sauce, they were quick to take my money and then ignored me for the next 22 min until I had to call the store and ask for a refund. INSANE!
Came right before closing the girl making are food was super nice I'm assuming she was the night manager she was on top of everything, an work crew was also nice, I wish I got her name. but will next time ( I found her on another review)
Atmosphere: 5
Food: 5
Service: 5
I go to this location all the time because it is close to my work, everyone has always been great but... today from a guy i have never seen before not even, i get "gotta keep it par level" when i asked for more vegetables. Keep in mind he put 3 little onion slices and a wopping 2 jalapenos on my sandwich. Funny they nearly double the price of the sanwiches but a few more onions and jalapenos are gona break the bank for them.
Atmosphere: 4
Food: 4
Service: 1
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