Arby's
6588 Farm-To-Market Rd 78, San Antonio
(210) 248-9407
Recent Reviews
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Great food, great customer service. Arby's is a family favorite and we never regret eating here. Thanks for always serving up delicious food!
Atmosphere: 5
Food: 5
Service: 5
Nice clean store !
French fries were hot!!! Sliders were good but cheese slid off.....
Atmosphere: 5
Food: 5
Service: 5
Great people, great food
Atmosphere: 5
Food: 5
Service: 5
Went over to this Arby’s wasn’t expecting anything special, I came around 4:00pm, right out of work, but when I pulled through the drive-thru I was met with the most amazing respect and service. The speed it took them to get my order out was fast and quick, I give a shoutout to the shift manager who was leading the crew this evening, when he took my order he was so nice and respectful I’ve never been called sir before by this Arby’s particularly but he did show me respect. My sandwich looks and tasted like it was prepared correctly and well taken care of, the crew seemed to really love their job. Keep it up Arby’s I’ll be back for more. Loved my experience here😃😃😃❤️
Atmosphere: 5
Food: 5
Service: 5
My experience at this Arby’s was amazing, the Service there is incredible. I went to the drive-thru last night around 9-10pm and ordered a Beef and Cheddar double Meal and it was made with care stacked nicely and the cheese wasn’t everywhere, It was perfect ratio of cheese and beef it was honestly really amazing. My fries were made to order fresh like I want, and were put in the bag nice and neat. The staff was nice I couldn’t hear them well but they assisted me, and still got my order perfect. Overall my experience here was really amazing, 10/10 would always come back again.😃
Atmosphere: 5
Food: 5
Service: 5
I had went to stop by for a quick lunch and I’m so impressed with the service I got. !! Josie was one of the best people in there!! My food was out super quick and I felt really good about myself. Just her asking about my day made me feel better!! BIG SHOUT TO JOSIE!!!
Atmosphere: 5
Food: 5
Service: 5
I went to this Arby’s hoping for great food and service. But was shown attitude and disrespect. I ordered a BNC Double and a Greek Gyro, and was disappointed in the way my food came out. They were both meals just thrown in the bag, Lettuce was all over the wrapper and bag, the cheese for the BNC was all over the wrapper and soaked into the bag ruining my car seat. I am never coming to this location again worst service and food preparation of my life.
Atmosphere: 1
Food: 1
Service: 1
This Arby's has the worst customer service I have ever seen. It is rarely busy yet the employees all have the worst attitude, as of asking for anything to be done to your sandwich outside of the normal is too much work for them. I usually order the turkey bacon ranch sandwich, and I have had it made multiple way by the employees. Sometimes roasted sometimes not. Soni asked the employee one day what the standard was and she responded toasted. On both sides. That is fine for me since that is the way I like it, but then when I opened my order it was not toasted, Soni went back and asked them to toast it. The girl at the counter looked like she hated my guys just for asking and then remade it. I went home and guess what? It still was not toasted, as if the employee did that on purpose. So then I go today and order the same sandwich. Once again I asked if it was toasted on both sides, the employee said yes, as I drive away I check and it isn't toasted at all. Soni go into the store and speak to a very unprofessionally dressed employee, and tell her my issue. She remakes the sandwich and again, it is not toasted. The first time I thought they did that on purpose I let it go but now it is obvious, these employees do things out of spite towards customers. The final nail in the coffin for me and that place was when I called to ask about my sandwich I was hung up on. I will never spend another cent on that restaurant again.
Atmosphere: 1
Food: 1
Service: 1
These employees are pure trash. There is no standard for how the food should be made. Multiple times I’ve asked them to toast my sandwich when it’s not toasted and I get an attitude, followed by “the standard is to be toasted.” Then when I get home the bread is 100% not toasted. Today, the same thing happened. When I called at 6:54 pm on 09/03/2025, to let them know I literally just got home from the restaurant where they were asked to toast the sandwich and they did not yet again, and that the employees always have an attitude — the man said “what course of action would you like to take?” I said “well, what are my options?” He said I can take the receipt in and get it remade OR I can choose to stop eating there. Beyond the worst customer service I’ve ever seen. Pure trash. These people should all be fired.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Excellent food at great prices. It's a shame that they closed the Perrin-Beitel & 410.
Atmosphere: 4
Food: 5
Service: 4
It's fast food but the staff was great!
Atmosphere: 4
Food: 4
Service: 5
I will say I'm so glad that chicken strips are crispy and thanks for not holding back on the meat. The majority of restaurants these days raise the price of food and the portions shrink. Thanks for taking the time to make my order correct. Compliments to the cook . I look forward to going back soon.
Food: 5
Service: 5
Dear arby's location, On Thursday May 22nd at 2:20 PM a young African American woman at the drive through window absolutely made my day she had a positive energy and a amazing outlook you definitely need to look at promoting her she has great people skills and was Very polite when informing me that my mozzarella's would be just a moment longer and they came out almost immediately after. I was kind of having a off day but she really brought a smile to my face. I do not give 5 stars lightly hell I don't even give 3 stars to most places I'm a very big one star reviewer and she got you 5 stars from me so please give her some sort of bonus or a day off she deserves it. She also made me laugh because my ticket was exactly $12 even and I told her I hadn't had that happen in a long time and she let me know that it happens quite a lot there and I thought that was interesting she was very sweet so thank you for a good experience I appreciate her enthusiasm for her job and her dedication
Atmosphere: 5
Food: 5
Service: 5
The workers were very polite and helpful. The store was very clean and neat.
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