Friendly workers at this location. Didn't take a pic because this is San Antonio and it started to melt before they even handed it to me in the drive thru 🤣🤣
Enrique Lara
Thin anglo girl at the counter was horribly rude to my family. Basket Robin's get a better employee the other girl on duty was very nice
Angelita Aragon
It’s 7:55 pm. No ice cream at all just cones by themselves. Need to post a sign
Jesse Warthen-Macias
I go here quite often with family or friends, and the ice cream and milkshakes are amazing. Customer Service is always on point.
Noelia Torres
Recently, my experiences at this location have been nothing short of terrible. The lack of communication with customers regarding their orders is astounding. When I’ve brought issues to their attention, staff have made me feel as though I was at fault. Today, the manager on duty even laughed in my face over a mistake they made with my order. When I explained the situation and asked for a resolution, she was incredibly dismissive. It’s extremely frustrating to pay for a service when the staff refuse to take responsibility or even offer an apology for their errors. They’ve definitely lost me as a weekly customer—I won’t be returning, and I would not recommend this place to anyone.
smokes lets go
THIS LOCATION IS NOT OPEN 24 HOURS <3 They close at 10!! Workers are super respectful and still served us with a smile even though we came in 10 minutes before close😠I hope this gets fixed on Google! Apologies for coming in so late <3
Viacheslav Bobryshev
Awful place, thank you for ignore
D.j Kodo
When I tell you, i had the best experience EVER! you had a sweet blonde female employee last night in drive thru. My better half and I went for her FIRST ever time having Baskin Robins. To our amazement. Its a Baskins/Dunkin combo. We had coffee, donuts, ice cream, donut holes! The works! I told the cashier how it was her first time trying them out and she was so friendly and welcoming. Coming back to this location again and again! Whoever worked around 10/11pm yesterday night! They need a raise! I wish i saw her nametag!!!
Paul Rivera
Went in at 11 am on a Sunday and this rude woman just looked at me and said they weren’t serving anything until after 12 noon. Angry 😡 person working there. Rude. Very dirty place. I guess they’re too lazy to clean.
Atmosphere: 1
Food: 1
Service: 1
nick smith
Quick drive thru experience with the cherry jubilee milkshake being good
The girl who was working the register was rude and had a horrible attitude .
Joyce Carter
Good clean Baskin-Robbins clean lobby delicious cheesecake pumpkin icecream many new creative flavors good spiritual insight work-place environment! Across from Wendy's a near Jiffy-lube.
Atmosphere: 5
Food: 5
Service: 5
Lo M
Blonde one strikes again. Waited for my iced coffee to be ready. She left me there waiting till another employee asked what I needed, i let them know an iced coffee. They brought it around to me, I asked if it had been sitting there the entire time (10 min), they said yes. Well what have been nice to have been told! If you don't want to be there, then don't. Thank you to the other employee that was kind enough to check in on my order since the blonde one couldn't even handle that responsibility. Also, the chocolate shake the blonde girl made was more like chocolate milk, no shake texture at all. Retrain retrain retrain...
Atmosphere: 1
Food: 2
Service: 1
Shadow Bloodsoul
I called ahead of time to place a take out order and they said to walk right in so that j can get my order just a couple of cakes and go so I'm not late for my sister's birthday and when I arrived the lobby was closed and all I can see is a long line for drive through
Atmosphere: 1
Food: 1
Service: 1
David T.L.
Ice Cream ? was awesome and location super clean. The blond girl with an attitude needs a real adjustment. Not only was she rude over the phone, but face to face was even worse! Like if you hate your job that bad, simply quit.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Watermelon Flavored, Cone Cake, Single Scoop
Friendly workers at this location. Didn't take a pic because this is San Antonio and it started to melt before they even handed it to me in the drive thru 🤣🤣
Thin anglo girl at the counter was horribly rude to my family. Basket Robin's get a better employee the other girl on duty was very nice
It’s 7:55 pm. No ice cream at all just cones by themselves. Need to post a sign
I go here quite often with family or friends, and the ice cream and milkshakes are amazing.
Customer Service is always on point.
Recently, my experiences at this location have been nothing short of terrible. The lack of communication with customers regarding their orders is astounding. When I’ve brought issues to their attention, staff have made me feel as though I was at fault. Today, the manager on duty even laughed in my face over a mistake they made with my order. When I explained the situation and asked for a resolution, she was incredibly dismissive. It’s extremely frustrating to pay for a service when the staff refuse to take responsibility or even offer an apology for their errors. They’ve definitely lost me as a weekly customer—I won’t be returning, and I would not recommend this place to anyone.
THIS LOCATION IS NOT OPEN 24 HOURS <3
They close at 10!! Workers are super respectful and still served us with a smile even though we came in 10 minutes before close😠I hope this gets fixed on Google! Apologies for coming in so late <3
Awful place, thank you for ignore
When I tell you, i had the best experience EVER! you had a sweet blonde female employee last night in drive thru. My better half and I went for her FIRST ever time having Baskin Robins. To our amazement. Its a Baskins/Dunkin combo. We had coffee, donuts, ice cream, donut holes! The works! I told the cashier how it was her first time trying them out and she was so friendly and welcoming. Coming back to this location again and again! Whoever worked around 10/11pm yesterday night! They need a raise! I wish i saw her nametag!!!
Went in at 11 am on a Sunday and this rude woman just looked at me and said they weren’t serving anything until after 12 noon. Angry 😡 person working there. Rude. Very dirty place. I guess they’re too lazy to clean.
Atmosphere: 1
Food: 1
Service: 1
Quick drive thru experience with the cherry jubilee milkshake being good
Food: 5
Service: 5
Restaurantji Recommends
The girl who was working the register was rude and had a horrible attitude .
Good clean Baskin-Robbins clean lobby delicious cheesecake pumpkin icecream many new creative flavors good spiritual insight work-place environment! Across from Wendy's a near Jiffy-lube.
Atmosphere: 5
Food: 5
Service: 5
Blonde one strikes again. Waited for my iced coffee to be ready. She left me there waiting till another employee asked what I needed, i let them know an iced coffee. They brought it around to me, I asked if it had been sitting there the entire time (10 min), they said yes. Well what have been nice to have been told! If you don't want to be there, then don't. Thank you to the other employee that was kind enough to check in on my order since the blonde one couldn't even handle that responsibility. Also, the chocolate shake the blonde girl made was more like chocolate milk, no shake texture at all. Retrain retrain retrain...
Atmosphere: 1
Food: 2
Service: 1
I called ahead of time to place a take out order and they said to walk right in so that j can get my order just a couple of cakes and go so I'm not late for my sister's birthday and when I arrived the lobby was closed and all I can see is a long line for drive through
Atmosphere: 1
Food: 1
Service: 1
Ice Cream ? was awesome and location super clean. The blond girl with an attitude needs a real adjustment. Not only was she rude over the phone, but face to face was even worse! Like if you hate your job that bad, simply quit.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Watermelon Flavored, Cone Cake, Single Scoop
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