We visited this location tonight via the drive through. Knowing that they have limited flavors I asked beforehand if they had chocolate chip available. The order taker (a female) said yes. We ordered and paid. When receiving the shakes they looked very thin and off on color but it was dark and I didn't think much of it. As I drove off I tasted the shake and it was most definitely not chocolate chip. My daughter has allergies so we rounded back through the drive through where I explained that the shake was most definitely not chocolate chip and that I was concerned my daughter was served an item that she may be allergic to because the crew knowingly used substitutions and didn't inform us.
When I went to the window for a refund the young staff were laughing and joking. I explained the seriousness of the situation (potential allergy) and the female rolled her eyes and stated they did not use a substitute. I explained you could see and taste the difference and all I wanted was a refund and to return the drinks.
From there the female stated she didn't know how and there was no manager around. I asked for the number to contact either the owner or manager and the female stated there wasn't one.
Eventually a male came over and assisted with the refund and contact info. He even admitted that the females did use a substitute and did not inform me beforehand.
This could have been deadly to someone with a serious allergy. If they didn't have the chocolate chip they could have informed us and we would have opted to either not order or order a safe alternative.
I will also be filing a formal complaint with corporate. This kind of blatant disregard for customers health is dangerous.
Atmosphere: 1
Food: 1
Service: 1
Lucas Garza
I was help by Alexia there was other workers working very busy to the other worker started cleaning the lobby and wiping down counters as Alexia how she helped me. She asked if I would like to try any samples I said no thank you I would like a triple scoop bowl so we proceeded to the cash register. She asked me if I have points. I didn’t use them. But thank you for letting me know about the app. Also, I sound of the lobby and observed the workers. They all seem to work efficiently. There’s a woman there I guess was the manager they had like a team meeting. It was very nice to see that so as I sit back and watched, they all work together, cleaned organized, and stocked up the building. Awesome job guys. Thank you so much for your service I do recommend this place 100% your hard work goes unnoticed thank you all for what you do and keep up the good work
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gingerbread House, Unicorn Creature Creations, Oreo Cookies 'N Cream Polar Pizza, Standard Roll Cake, Gold Medal Ribbon, Pralines 'N Cream, Very Berry Strawberry, Reese's Peanut Butter Cup, Praline Pecan Ice Cream, Birthday Cake, Old Fashioned Butter Pecan, Mom's Makin' Cookies, Edible Image Cake, Oreo Layered Sundae, Chocolate Chip Cookie Dough Sundae, Banana Split, Monster Creature Creations, Single Warm Cookie Ice Cream Sandwich, Chocolate Chip Cookie Dough Polar Pizza, Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza
Betty Boop
I arrived at 9:34 and was told all they had was coffee so I asked why everything was put away almost 30 min early but the coffee. The employee then just said that’s all we have everything is already put away. Not a huge deal but if it says open until 10 I’d assume it would have more to serve than coffee the last 30 min.
Service: 1
Francisco Medina
They only have one worker manning the entire store LOL. Good job worker. You deserve better.
Atmosphere: 1
Food: 1
Service: 1
Brooklynn Godley
I wouldn’t recommend this location. Young man came out the back of the restaurant upon my arrival . He served me ice cream WITHOUT WASHING HIS HANDS UNTIL AFTER THE FACT OF GIVING ME MY ORDER . He didn’t wear gloves either . He had multiple piercings that looked VERY UNSANITARY. I asked if I could pick out my own cone since he touched mine with his bare hands . He asked , “what do you mean?” And was very rude and unkind ! The whole interaction PISSED me off because I would hope people would know the obvious of what to do especially being a Food Service Worker, and how to act . Unfortunately, that’s not the case ! I called and complained about it to Management. Manager sounded very nonchalant about the situation and rude himself . I won’t be visiting this location again . He told me he would talk to employee about what happened . Hope he did and didn’t lie .
Atmosphere: 1
Service: 1
Legitimate Strobe
My ice cream had a pube.. no one cared.
Atmosphere: 1
Food: 1
Service: 1
Andew Villarreal
Very patient and friendly even though the store was busy. I will definitely be back .
Atmosphere: 5
Food: 5
Service: 5
Oscar Hernandez
Worst service ever…. Didn’t even toast my bagel and gave me a hard bagel at that … a few days old … I tried a few days late and they did it again…. I will never go back !!!
Atmosphere: 1
Food: 1
Service: 1
Nichole Berlanga
They made me wait for my kolache and when I got it, it was cold like bro what ?!!??
Clean restaurant with decent service. Cool tables and lounging area! However, in spite of multiple attempts to connect to Wi-Fi, it just wasn't going to happen. Too bad, such a lovely, inviting dining area with no Wi-Fi. Oh well, just seemed like such a cool place to bring a laptop and hang out... ?
Atmosphere: 5
Food: 5
Service: 4
Ashley Kingsbury
The most important thing you need to know is that the people who work at this location are rude and have not the slightest idea what customer service is about.First, they call two days prior to a cake order being due without an apology in the world that they’ve run out of ice cream for the order. They won’t send the order to another location. They simply say to get a refund and order somewhere else before disconnecting the call.When I called because I had not received my refund after several days, they informed me that an order I placed online would have to be refunded in-store only. When I raised concerns, the woman became rude and said, “I told you you would have to come in” and disconnected the call.She ought to be ashamed at the way she spoke to me, acting like the whole ordeal was my problem.
Service: 1
Richard Pickell
Ran out of lids for quart size fresh packed ice cream. Customer service more than made up for it. Will continue to return.
We visited this location tonight via the drive through. Knowing that they have limited flavors I asked beforehand if they had chocolate chip available. The order taker (a female) said yes. We ordered and paid. When receiving the shakes they looked very thin and off on color but it was dark and I didn't think much of it. As I drove off I tasted the shake and it was most definitely not chocolate chip. My daughter has allergies so we rounded back through the drive through where I explained that the shake was most definitely not chocolate chip and that I was concerned my daughter was served an item that she may be allergic to because the crew knowingly used substitutions and didn't inform us.
When I went to the window for a refund the young staff were laughing and joking. I explained the seriousness of the situation (potential allergy) and the female rolled her eyes and stated they did not use a substitute. I explained you could see and taste the difference and all I wanted was a refund and to return the drinks.
From there the female stated she didn't know how and there was no manager around. I asked for the number to contact either the owner or manager and the female stated there wasn't one.
Eventually a male came over and assisted with the refund and contact info. He even admitted that the females did use a substitute and did not inform me beforehand.
This could have been deadly to someone with a serious allergy. If they didn't have the chocolate chip they could have informed us and we would have opted to either not order or order a safe alternative.
I will also be filing a formal complaint with corporate. This kind of blatant disregard for customers health is dangerous.
Atmosphere: 1
Food: 1
Service: 1
I was help by Alexia there was other workers working very busy to the other worker started cleaning the lobby and wiping down counters as Alexia how she helped me. She asked if I would like to try any samples I said no thank you I would like a triple scoop bowl so we proceeded to the cash register. She asked me if I have points. I didn’t use them. But thank you for letting me know about the app. Also, I sound of the lobby and observed the workers. They all seem to work efficiently. There’s a woman there I guess was the manager they had like a team meeting. It was very nice to see that so as I sit back and watched, they all work together, cleaned organized, and stocked up the building. Awesome job guys. Thank you so much for your service I do recommend this place 100% your hard work goes unnoticed thank you all for what you do and keep up the good work
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gingerbread House, Unicorn Creature Creations, Oreo Cookies 'N Cream Polar Pizza, Standard Roll Cake, Gold Medal Ribbon, Pralines 'N Cream, Very Berry Strawberry, Reese's Peanut Butter Cup, Praline Pecan Ice Cream, Birthday Cake, Old Fashioned Butter Pecan, Mom's Makin' Cookies, Edible Image Cake, Oreo Layered Sundae, Chocolate Chip Cookie Dough Sundae, Banana Split, Monster Creature Creations, Single Warm Cookie Ice Cream Sandwich, Chocolate Chip Cookie Dough Polar Pizza, Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza
I arrived at 9:34 and was told all they had was coffee so I asked why everything was put away almost 30 min early but the coffee. The employee then just said that’s all we have everything is already put away. Not a huge deal but if it says open until 10 I’d assume it would have more to serve than coffee the last 30 min.
Service: 1
They only have one worker manning the entire store LOL. Good job worker. You deserve better.
Atmosphere: 1
Food: 1
Service: 1
I wouldn’t recommend this location. Young man came out the back of the restaurant upon my arrival . He served me ice cream WITHOUT WASHING HIS HANDS UNTIL AFTER THE FACT OF GIVING ME MY ORDER . He didn’t wear gloves either . He had multiple piercings that looked VERY UNSANITARY. I asked if I could pick out my own cone since he touched mine with his bare hands . He asked , “what do you mean?” And was very rude and unkind ! The whole interaction PISSED me off because I would hope people would know the obvious of what to do especially being a Food Service Worker, and how to act . Unfortunately, that’s not the case ! I called and complained about it to Management. Manager sounded very nonchalant about the situation and rude himself . I won’t be visiting this location again . He told me he would talk to employee about what happened . Hope he did and didn’t lie .
Atmosphere: 1
Service: 1
My ice cream had a pube.. no one cared.
Atmosphere: 1
Food: 1
Service: 1
Very patient and friendly even though the store was busy. I will definitely be back .
Atmosphere: 5
Food: 5
Service: 5
Worst service ever…. Didn’t even toast my bagel and gave me a hard bagel at that … a few days old … I tried a few days late and they did it again…. I will never go back !!!
Atmosphere: 1
Food: 1
Service: 1
They made me wait for my kolache and when I got it, it was cold like bro what ?!!??
Food: 1
Service: 1
Love Kay!! She’s so nice :)❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Clean restaurant with decent service. Cool tables and lounging area! However, in spite of multiple attempts to connect to Wi-Fi, it just wasn't going to happen. Too bad, such a lovely, inviting dining area with no Wi-Fi. Oh well, just seemed like such a cool place to bring a laptop and hang out... ?
Atmosphere: 5
Food: 5
Service: 4
The most important thing you need to know is that the people who work at this location are rude and have not the slightest idea what customer service is about.First, they call two days prior to a cake order being due without an apology in the world that they’ve run out of ice cream for the order. They won’t send the order to another location. They simply say to get a refund and order somewhere else before disconnecting the call.When I called because I had not received my refund after several days, they informed me that an order I placed online would have to be refunded in-store only. When I raised concerns, the woman became rude and said, “I told you you would have to come in” and disconnected the call.She ought to be ashamed at the way she spoke to me, acting like the whole ordeal was my problem.
Service: 1
Ran out of lids for quart size fresh packed ice cream. Customer service more than made up for it. Will continue to return.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Praline Pecan Ice Cream, Old Fashioned Butter Pecan
This is my second attempt at a different BR. They are out of bananas.
Worst service ever???!!!!!
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