So I walk in to get a fresh pack of ice cream. What that means is they scoop out ice cream from the tub into the container. Baskin Robbins also sells pre packed ice cream. After giving my order for 2 fresh pack quarts of Rocky Road, I was asked if I wanted to purchase the prepacked. If I did, I would have asked for it. But I digress. I was asked a second time if I wanted the prepacked because as the young lady said. And I quote " I'm just asking because, We don't want to do it" ? So because you don't want to do your job. SHOPPING FKN ICE CREAM I need to get items that I don't want? Am I understanding that correctly? After Twittle D and Twittle dumb hum along to get it done. She's now left alone to actually scoop 2 small quarts of ice cream. She comes to the window to hand me my items. I explained to her, the reason I request fresh packed Rocky road ice cream is because the almonds inside of the prepacked ice cream run soft and gooey after sitting on the shelf inside for weeks at a time. It's only been a couple of months since I've been here and I was pleased with this location at first. That was hysterically, the laziest thing someone has ever said working at a ice cream shop. And another thing. One girl wasn't wearing gloves while scooping the ice cream. And the other girl kept touching her hair and scratching her nose area while trying to scoop the ice cream. I swear I can't win. It's just freaking ice cream.??♀️
Food: 5
Service: 1
Kenia Lopez
Staff was extremely unfriendly and seemed like they did want to be bothered.
Atmosphere: 1
Food: 4
Service: 1
Nataliya Ostrovska
Two days ago we ordered a cake for today. We came, but our order was not made and they did not explain why. Don't order a cake from them because that doesn't mean you'll get it.
Atmosphere: 1
Food: 1
Service: 1
michael estacion
Ordered/paid for a cake with 09:30am pickup. Not ready at 09:30, they said they need another hour. Come back at 11:30, still not ready. Offered a pint as compensation for delay.
Atmosphere: 3
Food: 5
Service: 1
Abel Benavidez
After 2 botched cake orders I'm having to give this review. They really try to make up for their mistake with providing other things, which is why I'm giving 3 stars instead of 2, but who ever is making these cakes needs to do better. Firsts b day i order 2 weeks in advance. I get there, and they say the lady that makes the cake forgot so they offer me one in the freezer and some icecream. Then second b day, i come 3 days ahead just to get some icecream and remind them about my order. Time of b day I get there and it's taking a while for them to find it in the back so of course I'm getting worried. Turns out they just didn't have the topper they say. Honestly they could have just told me that quicker. But low and behold i cut the cake and its vanilla and we ordered chocolate. So either they forgot again and just gave me the closest thing they had or they messed up on that too. Either way i don't think I'll be doing the online order anymore. They have good icecream cake but whoever is supposed to keep track of these cakes is not doing a good job at all.
Atmosphere: 5
Food: 5
Service: 3
Brandon P.
Like the sole review before mine, we made a Sunday evening run for ice cream. While perusing the flavors available, I noticed that about a third were not marked, which, in some cases, makes idenfying flavors difficult. Enter the young employee.After discussing a couple of flavors, I asked for a quart size container with Coffee Shop and chocolate (2 different kinds). The young lady's response was, "We don't do that". Since when?I'm leaving out the majority of the awkward interaction with the employee. Thankfully, there were prepackaged flavors that my other family members were looking for.With all the options of restaurants, retail stores, and the like available these days, I have a very low tolerance for poor service, bad company policies, laziness, lack of customer care, etc. I'm not saying I need to be treated like royalty, but know your job and treat customers well.Baskin-Robbins...you no longer exist to me.
Cyn Rod
It is a Sunday night, the place is packed with customers. You have two staff members working their hearts out to serve the drive thru and the inside customers. They never stop they just keep working so hard to serve. We watched many people wait in line and leave due to the fact that they are clearly understaffed. They had great attitudes and hard working spirit, but come on management you need to get these staff members some help. You have no idea how many customers walked out because how long the lines were. These staff members could not have worked any harder than they were already working. Sunday July 9, 2023.
So I walk in to get a fresh pack of ice cream. What that means is they scoop out ice cream from the tub into the container. Baskin Robbins also sells pre packed ice cream. After giving my order for 2 fresh pack quarts of Rocky Road, I was asked if I wanted to purchase the prepacked. If I did, I would have asked for it. But I digress. I was asked a second time if I wanted the prepacked because as the young lady said. And I quote " I'm just asking because, We don't want to do it" ? So because you don't want to do your job. SHOPPING FKN ICE CREAM I need to get items that I don't want? Am I understanding that correctly? After Twittle D and Twittle dumb hum along to get it done. She's now left alone to actually scoop 2 small quarts of ice cream. She comes to the window to hand me my items. I explained to her, the reason I request fresh packed Rocky road ice cream is because the almonds inside of the prepacked ice cream run soft and gooey after sitting on the shelf inside for weeks at a time. It's only been a couple of months since I've been here and I was pleased with this location at first. That was hysterically, the laziest thing someone has ever said working at a ice cream shop. And another thing. One girl wasn't wearing gloves while scooping the ice cream. And the other girl kept touching her hair and scratching her nose area while trying to scoop the ice cream. I swear I can't win. It's just freaking ice cream.??♀️
Food: 5
Service: 1
Staff was extremely unfriendly and seemed like they did want to be bothered.
Atmosphere: 1
Food: 4
Service: 1
Two days ago we ordered a cake for today. We came, but our order was not made and they did not explain why. Don't order a cake from them because that doesn't mean you'll get it.
Atmosphere: 1
Food: 1
Service: 1
Ordered/paid for a cake with 09:30am pickup. Not ready at 09:30, they said they need another hour. Come back at 11:30, still not ready. Offered a pint as compensation for delay.
Atmosphere: 3
Food: 5
Service: 1
After 2 botched cake orders I'm having to give this review. They really try to make up for their mistake with providing other things, which is why I'm giving 3 stars instead of 2, but who ever is making these cakes needs to do better. Firsts b day i order 2 weeks in advance. I get there, and they say the lady that makes the cake forgot so they offer me one in the freezer and some icecream. Then second b day, i come 3 days ahead just to get some icecream and remind them about my order. Time of b day I get there and it's taking a while for them to find it in the back so of course I'm getting worried. Turns out they just didn't have the topper they say. Honestly they could have just told me that quicker. But low and behold i cut the cake and its vanilla and we ordered chocolate. So either they forgot again and just gave me the closest thing they had or they messed up on that too. Either way i don't think I'll be doing the online order anymore. They have good icecream cake but whoever is supposed to keep track of these cakes is not doing a good job at all.
Atmosphere: 5
Food: 5
Service: 3
Like the sole review before mine, we made a Sunday evening run for ice cream. While perusing the flavors available, I noticed that about a third were not marked, which, in some cases, makes idenfying flavors difficult. Enter the young employee.After discussing a couple of flavors, I asked for a quart size container with Coffee Shop and chocolate (2 different kinds). The young lady's response was, "We don't do that". Since when?I'm leaving out the majority of the awkward interaction with the employee. Thankfully, there were prepackaged flavors that my other family members were looking for.With all the options of restaurants, retail stores, and the like available these days, I have a very low tolerance for poor service, bad company policies, laziness, lack of customer care, etc. I'm not saying I need to be treated like royalty, but know your job and treat customers well.Baskin-Robbins...you no longer exist to me.
It is a Sunday night, the place is packed with customers. You have two staff members working their hearts out to serve the drive thru and the inside customers. They never stop they just keep working so hard to serve. We watched many people wait in line and leave due to the fact that they are clearly understaffed. They had great attitudes and hard working spirit, but come on management you need to get these staff members some help. You have no idea how many customers walked out because how long the lines were. These staff members could not have worked any harder than they were already working. Sunday July 9, 2023.
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