Chipotle Mexican Grill

11411 Bandera Rd, San Antonio
(210) 520-2027

Recent Reviews

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Nene Lincoln

The line was long but moved pretty fast but when I got up to the front to order there were no black beans I was told they were almost done so I waited. I had two other people with me I let them order before me when I got mine there's still no black beans they left my burrito sitting on the counter at the end of the line 5 minutes uncovered getting cold nobody offered me a discount they just wrapped it up and threw it in my bag. My wife had a barbacoa bowl and there was probably a fourth of a cup of barbacoa and the entire bowl for the price we could have of got a whole pound of barbacoa. Plus the food gave my whole family food poisoning thanks Chipotle.

Atmosphere: 1

Food: 1

Service: 1

Kyle Lloyd

Depressing portion sizes subpar customer service. Does not justify how expensive Chipotle has gotten over the years.

Ivy bui

I was in a happy mood today until one of the workers had an unnecessary snarky remark. it was quite loud inside and busy so i understood the speed and efficiency but the blonde lady was quite rude when i told her i did not want the extra guac as i couldn’t hear her the first time or understood her. she then got snappy instead of simply saying sorry or laughing it off, she got offensive. the staff here has always been nice except for today. My lettuce was brown and wilted, I did not get the chance to say nevermind on the lettuce as my order was being rushed.

Atmosphere: 1

Food: 1

Service: 1

BHOFF

Food is fine. These kids couldn't handle a lunch rush, and that isn't the issue. Showing every emotion on your frustrated face is.

Atmosphere: 1

Food: 4

Service: 1

robin reeves

Always good,Always fresh

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Bowl, Chips

Ryan White

Terribly Run Location and Disgusting

I’m not surprised by how out of 808 reviews, they have a 3.6 Google Review score—this place is a mess. When I walked in to pick up my food, there were only four people in the building, and the prep area was filthy. It looked like they hadn’t cleaned in ages.

To make matters worse, the portions I received were half of what I typically get at other locations. I was also taken aback by the stacks of dirty prep dishes piling up. When I asked an employee when they were closing, he casually mentioned they had another three hours left. Overall, a disappointing experience that I won’t be repeating.

Atmosphere: 1

Food: 1

Service: 1

Julia Ranger

I think the food tastes OK, wish they would not use cheap seed oil like canola oil to cook their food in. They may have switched to a different oil, but I am not sure.

Atmosphere: 3

Food: 3

Service: 3

Ana Guerra

I guess a new manager, I was overcharged and when I asked the employee to fix it the manager came and he kept making faces and talking under his breath acting so bothered to fix my order.

Food: 2

Service: 1

John Parks

Chipotle really speaks for it's self. Good quality food at a reasonable price.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Burrito, Bowl, Taco Salad, Chicken Bowl, Burrito, Quesadilla

Caden Torosian

As someone who tries a chipotle anywhere I go, I can say for certain this is the best chipotle i’ve been to. The staff is noticeably friendly and the food was hot, fresh, and tasted amazing. Highly recommend this chipotle.

Vegetarian options: Veggie bowl option on the menu that is a couple bucks cheaper than the rest.

Parking: Plenty of open spots to park.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak, Bowl, Burrito, Quesadilla, Chips

Jaclyn Hernandez

Employees were rushing and didn't seem to care about the accuracy of the order. Please be respectful when customers are paying for their meals and expect it to be made correctly.

Atmosphere: 2

Food: 4

Service: 1

Samuel

I would recommend going to any other chipotle instead of this one.

Atmosphere: 1

Food: 1

Service: 1

roxana martel

Very dirty place always doesn’t care what time it is. The tables are dirty. The floor are very bad the chairs, the containers. The trashcan is full all the time flies everywhere on the top of the food. Manager rude . Look like she wants to fight With costumer for any question .

Atmosphere: 1

Food: 2

Service: 2

Recommended dishes: Bowl, Burrito

Vic

Clean fast and great attitude (: a dependable place to get a burrito bowl when you need it.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito

David Flores

I usually enjoy chipotle but this experience was terrible. My food was incredibly salty (I got the barbacoa bowl with brown rice and a little bit of everything. It was so salty I didn’t care to finish even half of it. I thought about complaining but what’s the worth. I’m done with them at this point.

Atmosphere: 3

Food: 2

Service: 3

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