Chipotle Mexican Grill

849 E Commerce St #693, San Antonio
(210) 222-0005

Recent Reviews

juan m

Tried to get a burrito, but they couldn’t take any big bills. Big inconvenience was on my brake and only cash I had.

Amy Rodriguez

Worst customer service ever! Couldn’t use restroom until I paid for food. There were six of us ready to eat. Said I was going to eat but needed to change kids out of competition clothes first. They said I needed to pay first. Sent my daughter to get an bowl and they had nothing to serve. No chicken, steak or carnitas. Useless location and employees.

Atmosphere: 1

Food: 1

Service: 1

JA Velazquez

We went for dinner, it was almost before closing time, the food was very abundant, the attention and support in selecting the food was excellent, the only detail was that the floor of the area where you ate looked dirty, many people came to pick up their food. food but those of us who were eating in the place saw napkins or cutlery thrown on the floor which in my opinion affects the image of the place, although a girl was arranging napkins and cleaning the drinks station, I don't know if it was because of this issue of the schedule was scheduled to clean until closing

Atmosphere: 4

Food: 5

Service: 5

A S

Me and my gamily where very hungry and we decided to eat at this place. The restaurant was not clean. The floor was kind of glitchy.... The food was ok but due the fact that the restaurant was not clean I didn't want to find out how the kitchen was looking like.

Atmosphere: 2

Food: 2

Service: 2

Diane Win

Friendly employees & the food taste great but the tables were unclean with trash everywhere.

Ashton Oak

Walked in 3 times took 5 mins just to start my order. Then i saw a few of them have Tiktocs, yea i wouldnt eat here if u value yaself. If you see how thry talk about the customer

Atmosphere: 1

Food: 2

Service: 1

Will

One time I came in around 9:30. It was fairly busy and as I was finally up for my order and it was as if the the young lady taking my order was heavily annoyed with me. I struggled getting my order to her because I had ordered chicken and she said they didn't have any. I then asked how long the wait would be and she said 20 minutes. I then asked for steak and she sighed and scooped up barely any of it. I wanted to ask for more but her attitude was disgusting. There was another time at this location where I ordered online. When I picked up the burrito the bag wasn't dropped or tarnished on the way home, however upon opening that classic chipotle silver wrapping, a mangled up burrito lay waiting for me to devour. I was fed up so here I am writing this review. This location is absolutely unacceptable. A sad excuse of a chipotle. (Chipotle is my favorite restaurant).

Atmosphere: 2

Food: 3

Service: 1

Alpesh Patel

Friendly staff. Food is as good as it gets at any chipotle.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Veggie Bowl, Burrito Bowl

A. Figueroa

Quick , Fresh and Yummy !

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Chips

Aditya Kannan

The worst service one can get. I went on 12/31/23 around 7:30 pm. I politely asked for water cup while I was paying for food. The cashier told me that to me that the water fountain is not working and I left the counter. When I saw other customers after me with water cup-I went again to the counter to request for water cup and the cashier again told that it’s not working just to satisfy her ego of previously saying no and rudely replied- “I don’t need to give you” infront of other customers . I felt disappointed at the service and the way customers are treated . later another person working there came to me as provided the cup for water.I would highly recommend not to visit that chipotle even if you are hungry .

Atmosphere: 1

Food: 3

Service: 1

Dj S

Standard Chipotle fare with a great location, but this outlet was dirty both in the seating area and kitchen and the service was unfriendly—3 stars overall.

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Steak Burrito

renee guerra

worst chipotle ever. don’t even waste your time. they never have what’s on the menu. you get the bare minimum.

Wendolin Jacinto

The food is very good, but don't expect much from the staff's attention. In this place they don't let you use the bathroom, I guess they have had some incidents because there is a police officer and a security guard with them.

Atmosphere: 1

Food: 5

Service: 1

Senthil Anand Balakrishnan

Clearly the folks who work don’t give a damn about the customers. The manager was having a power trip when I pointed out that she missed a quesadilla in the order. That was enough for her to cancel my already packed orders. I was there with my family, the behavior was downright disrespectful and demeaning. Chipotle should update their customer facing training programs for such busy locations. It didn’t look like a one off incident either. Never returning.

Atmosphere: 1

Food: 4

Service: 1

Arunkumar Somasundaram

Rude customer service..Get ready to1. Not being listened2. Not having portions appropriately filled3. Argue with you when you correct them4. Finally getting yelled at you with a message “we are not going to serve you” Get out of the store.

Load More