Why wait for the chicken to be completely out to cook more? The pans completely out, why was there not more cooking? Go to the other location. It’s dirty here too.
Atmosphere: 1
Food: 1
Service: 1
Natalia Santana
The employee did not skimp out on the portion and was super friendly, will be returning to this specific location as I've had some pretty negative experiences at others
Atmosphere: 4
Food: 5
Service: 5
Georgina Spe
I was with my husband on 9 june 8pm We ordered 2 same meal , the guy was serving us was really gentle and kind When we had to pay , the girl at the register drop our food (that is not the problem ) but she gave us so bad behavior and bad attitude like we did something wrong . My husband told her ‘ I wish your day gets better ‘ And she gave us her back without Say anything . Thank you for sure next time I will not order with you are there
Atmosphere: 5
Food: 5
Service: 1
Chris Russell
Has been skimping on the meat portions consistently for the past few months. They are skimping more than other locations
Atmosphere: 3
Food: 2
Service: 3
Leone Artiste
They really take their time doing everything BUT taking your order. Wish they would focus on the customers more than walking around. Also they skimp out on your protein, really don’t enjoy a rice and lettuce burrito. Please work on your portions and customer service.
Atmosphere: 2
Food: 2
Service: 1
Cindy Alcaraz
Hard rice old chicken hard dry steak. No second chance yuk
Atmosphere: 2
Food: 1
Service: 2
Jorge Vizcarra
Smallest portion. I’ve ever got.
Augustin Sunday
They have great food but not all kinds If you want a lot or less you just have to tell them.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Bowl, Guacamole, Chips, Tacos
Leslie Ramos
The service was fast but the crew wasn’t very friendly. also they didn’t include plastic utensils or napkins on the to go order.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bowl
Flying Bull
I’ve eaten at this Chipotle location twice recently because I try to eat clean, gluten-free, and prefer places with less processed options, like Chipotle or Qdoba. The food here was fresh and tasted great, which is why I came back, and the bowl I ordered (white rice, double chicken, lettuce) was a good choice for my diet at a reasonable price point.
However, I noticed a consistent issue with cleanliness at this location. During both visits, the tables were sticky with rice, and there was visible trash on the floor. Having just been to a Chipotle in Illinois with similar cleanliness problems, it seems this could be a wider issue. For comparison, Qdoba and Chick-fil-A locations tend to keep their spaces spotless, even during busy times.
The service was okay, though very minimal—just food in the bowl without a greeting or a thank you. Chipotle is providing quality food, but improving cleanliness and customer interaction would make a big difference. I’d love to see this location take steps toward these improvements to create a better overall experience for customers in the Fort Sam Houston area.
Food is good the portion size in the burrito is awful. Came here with a group and ended up with a burrito for a kid it was so small. Maybe look at the gift card for a size reference.
Atmosphere: 4
Food: 1
Service: 4
Alexa
Very pathetic quesadillas with cheese, minimum cheese, I ordered 3 side quesadillas and they charged me as a whole meal when in every other Chipotle I was charged for that as a side dish, 1 small quesadilla for $1.60. Big disappointment, I even went to the cashier to clarify this price changing, and was told whoever at the cashier makes up a price. So that means you never know the final price.
Atmosphere: 1
Food: 3
Service: 1
Dan Sipes
A nice, bigger, and clean location.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bowl
Bryan Morales
Portion sizes have decreased a ton and the dinning room is always a mess.
Why wait for the chicken to be completely out to cook more? The pans completely out, why was there not more cooking? Go to the other location. It’s dirty here too.
Atmosphere: 1
Food: 1
Service: 1
The employee did not skimp out on the portion and was super friendly, will be returning to this specific location as I've had some pretty negative experiences at others
Atmosphere: 4
Food: 5
Service: 5
I was with my husband on 9 june 8pm
We ordered 2 same meal , the guy was serving us was really gentle and kind
When we had to pay , the girl at the register drop our food (that is not the problem ) but she gave us so bad behavior and bad attitude like we did something wrong .
My husband told her ‘ I wish your day gets better ‘
And she gave us her back without Say anything .
Thank you for sure next time I will not order with you are there
Atmosphere: 5
Food: 5
Service: 1
Has been skimping on the meat portions consistently for the past few months. They are skimping more than other locations
Atmosphere: 3
Food: 2
Service: 3
They really take their time doing everything BUT taking your order. Wish they would focus on the customers more than walking around. Also they skimp out on your protein, really don’t enjoy a rice and lettuce burrito. Please work on your portions and customer service.
Atmosphere: 2
Food: 2
Service: 1
Hard rice old chicken hard dry steak. No second chance yuk
Atmosphere: 2
Food: 1
Service: 2
Smallest portion. I’ve ever got.
They have great food but not all kinds
If you want a lot or less you just have to tell them.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Bowl, Guacamole, Chips, Tacos
The service was fast but the crew wasn’t very friendly. also they didn’t include plastic utensils or napkins on the to go order.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bowl
I’ve eaten at this Chipotle location twice recently because I try to eat clean, gluten-free, and prefer places with less processed options, like Chipotle or Qdoba. The food here was fresh and tasted great, which is why I came back, and the bowl I ordered (white rice, double chicken, lettuce) was a good choice for my diet at a reasonable price point.
However, I noticed a consistent issue with cleanliness at this location. During both visits, the tables were sticky with rice, and there was visible trash on the floor. Having just been to a Chipotle in Illinois with similar cleanliness problems, it seems this could be a wider issue. For comparison, Qdoba and Chick-fil-A locations tend to keep their spaces spotless, even during busy times.
The service was okay, though very minimal—just food in the bowl without a greeting or a thank you. Chipotle is providing quality food, but improving cleanliness and customer interaction would make a big difference. I’d love to see this location take steps toward these improvements to create a better overall experience for customers in the Fort Sam Houston area.
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Bowl
Restaurantji Recommends
Food is good the portion size in the burrito is awful. Came here with a group and ended up with a burrito for a kid it was so small. Maybe look at the gift card for a size reference.
Atmosphere: 4
Food: 1
Service: 4
Very pathetic quesadillas with cheese, minimum cheese, I ordered 3 side quesadillas and they charged me as a whole meal when in every other Chipotle I was charged for that as a side dish, 1 small quesadilla for $1.60. Big disappointment, I even went to the cashier to clarify this price changing, and was told whoever at the cashier makes up a price. So that means you never know the final price.
Atmosphere: 1
Food: 3
Service: 1
A nice, bigger, and clean location.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bowl
Portion sizes have decreased a ton and the dinning room is always a mess.
Atmosphere: 1
Food: 3
Service: 5
Consistently good. Fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Tacos
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