Honestly this chipotle sucks.From the service to the actual bowls, it sucks.Refusing to give a cup of vinaigrette? Even after asking if I can purchase it?Trash. Wouldn’t recommend this location. Driving the extra mile to a different location would be worth it.
Food: 1
Service: 1
Jeremy Pratt
Really skimpy on portions, less than other stores provide but really quick to double up for the up charge.
Atmosphere: 3
Food: 4
Service: 2
Jada
I usually come here a lot but I won’t anymore. They just charged me extra chicken when I only got steak, all because the manager (thought) he saw the lady give me extra. 1.) I didn’t even get chicken so that doesn’t even make sense and 2.) I didn’t ask for extra so maybe the staff needs a bit more training on portions. I didn’t notice the price at first since I always go there so I automatically paid with Apple Pay, and by the time I realized I was being overcharged $7 it was too late. I had to go back to work and couldn’t just wait for them to redo the order and give me a refund, but it’s almost even more frustrating that they just kinda looked at me like “deal with it”.
Atmosphere: 2
Food: 2
Service: 1
Tommy Terry
They are always out of the sautéed vegetables. That's the main reason I go
Atmosphere: 5
Food: 3
Service: 3
Courtney Bush
This is the most HORRENDOUS chipotle. The lady doing the meats was straight up yelling. I asked for guac, I couldn't even get half a scoop, when I asked for a full scoop, they said it would be extra.. extra for making sure I had a normal serving of guac?This is the worst chipotle experience I've had and I've had some pretty bad ones.We all need to stop giving this company our moneymAnd the fact it cost me $45 for 2 bowls, is astounding
Atmosphere: 3
Food: 2
Service: 1
Ronald
Tiny kids portions they serve now half scoop rice half scoop chicken,but they keep changing the price, American greed,cheap company.
Handy4Life
I love chipotle and had to stop going here for the same reason As Reviewer Billy. Portions were always sub par, and I know what standard Chipotle portions look like. On top of that, service was also sub par and they were constantly short on ingredients.
Atmosphere: 1
Food: 1
Service: 1
Matt
Drove halfway across San Antonio to come here to support a fundraiser during prime dinner time. The lower overall review rating here on Google is deserved from what we experienced. The service was friendly, but at 6 PM they were out of primary ingredients (like brown rice) they should have had plenty of for the steady crowd coming in. Restaurant was not clean, drink area not clean, bathrooms not clean, trash on floor. Not impressed with this location and will not be back, even if in the area.
Atmosphere: 3
Food: 3
Service: 5
Carlos Ramirez
Mobile orders consistently late at 11745 I-10, San Antonio, TX 78230Been waiting over ten minutes at location waiting for my mobile order. Two other customers waiting as well. Ironically, I would have had my food already if I just lined up. When I brought it to cashiers attention, she had to look up from her cellphone before rudely responding, “the app will let you know when it’s ready.” Seriously? That’s why I ordered in advance.
Food: 5
Service: 1
Billy Scott
I hate that this is the closest chipotle to my house. They constantly serve small portions or don't have ingredients. Tonight, I ordered two bowls. Chipotle usually gives one full scoop of meat per bowl. There was about a quarter spoon full of steak left. The employee split it between both bowls. I told him I would wait until they made more steak. He then said they would have to charge me for double steak if I wanted more. I told them that there was barely any meat, and he said he thought it was fair and didn't care that I was being robbed. They continued to be skimpy on the rest of the ingredients... salsa, cheese, sour cream, etc. I kept having to ask for me. Customer service is terrible at this location. I continue to have issues at this location. I will start driving further just to get decent service at another location. They need a management change!
Everytime I come, they underserve with the portions. I will not be returning.
Atmosphere: 3
Food: 1
Service: 1
Ollie J.
came and ordered here they barely gave any food on the bowl , I had to constantly ask for more which is crazy considering how much the prices went up. The worker gave half a spoon full of rice and tried to push it down to look like more , a 4 year old would want more food. This location has definitely gone downhill
Marissa Z.
I feel a lot of chipotles are going down hill fast and all have the same problem of running out of a lot of food all the time but this one.... The biggest problem is the quality of the food. The avocado tastes so gross as if it was days old. Not even edible I had to scrape half of my food off just to get it all out. And the chips were so stale. I wouldn't ever come to this one again.
Ray Ray
The management and staff were super hospitable and friendly. Had a fun time and the food was great!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
Glenn Bradshaw
I’m done! For some reason this location cannot keep a coke machine operational. 3rd time that I have been here and “the coke machine broke last night”. Also, they seem to be rationing chipotle tobasco sauce. And to top it off, about half way thru our meal the distinct odor of bathroom cleaner waifted thru the restaurant.Bye bye chipotle, it was good in the past but no more
Honestly this chipotle sucks.From the service to the actual bowls, it sucks.Refusing to give a cup of vinaigrette? Even after asking if I can purchase it?Trash. Wouldn’t recommend this location. Driving the extra mile to a different location would be worth it.
Food: 1
Service: 1
Really skimpy on portions, less than other stores provide but really quick to double up for the up charge.
Atmosphere: 3
Food: 4
Service: 2
I usually come here a lot but I won’t anymore. They just charged me extra chicken when I only got steak, all because the manager (thought) he saw the lady give me extra. 1.) I didn’t even get chicken so that doesn’t even make sense and 2.) I didn’t ask for extra so maybe the staff needs a bit more training on portions. I didn’t notice the price at first since I always go there so I automatically paid with Apple Pay, and by the time I realized I was being overcharged $7 it was too late. I had to go back to work and couldn’t just wait for them to redo the order and give me a refund, but it’s almost even more frustrating that they just kinda looked at me like “deal with it”.
Atmosphere: 2
Food: 2
Service: 1
They are always out of the sautéed vegetables. That's the main reason I go
Atmosphere: 5
Food: 3
Service: 3
This is the most HORRENDOUS chipotle. The lady doing the meats was straight up yelling. I asked for guac, I couldn't even get half a scoop, when I asked for a full scoop, they said it would be extra.. extra for making sure I had a normal serving of guac?This is the worst chipotle experience I've had and I've had some pretty bad ones.We all need to stop giving this company our moneymAnd the fact it cost me $45 for 2 bowls, is astounding
Atmosphere: 3
Food: 2
Service: 1
Tiny kids portions they serve now half scoop rice half scoop chicken,but they keep changing the price, American greed,cheap company.
I love chipotle and had to stop going here for the same reason As Reviewer Billy. Portions were always sub par, and I know what standard Chipotle portions look like. On top of that, service was also sub par and they were constantly short on ingredients.
Atmosphere: 1
Food: 1
Service: 1
Drove halfway across San Antonio to come here to support a fundraiser during prime dinner time. The lower overall review rating here on Google is deserved from what we experienced. The service was friendly, but at 6 PM they were out of primary ingredients (like brown rice) they should have had plenty of for the steady crowd coming in. Restaurant was not clean, drink area not clean, bathrooms not clean, trash on floor. Not impressed with this location and will not be back, even if in the area.
Atmosphere: 3
Food: 3
Service: 5
Mobile orders consistently late at 11745 I-10, San Antonio, TX 78230Been waiting over ten minutes at location waiting for my mobile order. Two other customers waiting as well. Ironically, I would have had my food already if I just lined up. When I brought it to cashiers attention, she had to look up from her cellphone before rudely responding, “the app will let you know when it’s ready.” Seriously? That’s why I ordered in advance.
Food: 5
Service: 1
I hate that this is the closest chipotle to my house. They constantly serve small portions or don't have ingredients. Tonight, I ordered two bowls. Chipotle usually gives one full scoop of meat per bowl. There was about a quarter spoon full of steak left. The employee split it between both bowls. I told him I would wait until they made more steak. He then said they would have to charge me for double steak if I wanted more. I told them that there was barely any meat, and he said he thought it was fair and didn't care that I was being robbed. They continued to be skimpy on the rest of the ingredients... salsa, cheese, sour cream, etc. I kept having to ask for me. Customer service is terrible at this location. I continue to have issues at this location. I will start driving further just to get decent service at another location. They need a management change!
Food: 2
Service: 1
Restaurantji Recommends
Everytime I come, they underserve with the portions. I will not be returning.
Atmosphere: 3
Food: 1
Service: 1
came and ordered here they barely gave any food on the bowl , I had to constantly ask for more which is crazy considering how much the prices went up. The worker gave half a spoon full of rice and tried to push it down to look like more , a 4 year old would want more food. This location has definitely gone downhill
I feel a lot of chipotles are going down hill fast and all have the same problem of running out of a lot of food all the time but this one.... The biggest problem is the quality of the food. The avocado tastes so gross as if it was days old. Not even edible I had to scrape half of my food off just to get it all out. And the chips were so stale. I wouldn't ever come to this one again.
The management and staff were super hospitable and friendly. Had a fun time and the food was great!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
I’m done! For some reason this location cannot keep a coke machine operational. 3rd time that I have been here and “the coke machine broke last night”. Also, they seem to be rationing chipotle tobasco sauce. And to top it off, about half way thru our meal the distinct odor of bathroom cleaner waifted thru the restaurant.Bye bye chipotle, it was good in the past but no more
Atmosphere: 2
Food: 4
Service: 3