Cracker Barrel Old Country Store
123 SW Loop 410, San Antonio
(210) 521-8940
Recent Reviews
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Had a wonderful dinner with my family. The Chicken Fried Steak, Meat Loaf, Chicken & Dumplings we're cooked to perfection! And our sides we're amazing! My favorite was the Mac n Cheese. My son was a big fan of the Chocolate Chip Pancake and Chicken Tenders and my youngest LOVED the mini Cheeseburgers. Our waitress Sybela was super sweet and very attentive. We'll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Awesome Service and Food. Thank U.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Country Boy Breakfast, Blueberry Pancakes, Grandpa's Country Fried Breakfast
Great service and it is clean
Atmosphere: 5
Food: 5
Service: 5
The food was not good old product
Atmosphere: 5
Food: 2
Service: 4
I was there picking up a Uber eats order and they were taking a long time, I understand that it was busy, but waiting for a Uber order for 30 mins was ridiculous. They kept saying just a few minutes. They would bring out other orders that were after me and im still waiting. Very disappointed
Not what I expected, not bad but I can make me a better breakfast at home.
Atmosphere: 4
Food: 3
Service: 4
We had a fantastic waitress! We had a great meal and enjoyed shopping. They were training side new hostess and other staff but we were able to work with that.
Atmosphere: 4
Food: 5
Service: 5
Had a great breakfast for dinner. My waiter was awesome.
Atmosphere: 5
Food: 5
Service: 5
Has a nice 1920s country feel. Homestyle meals. My 1st thought when I arrived was a country home on the porch, sippin’iced tea vibe. Like, you go in the house and supper’s on the table type of resteraunt. As far as the food…it was ok. The gravy was a bit watery, and the food could’ve used more seasoning, but one must remember, this place caters to older folks a lot, so the added salt is not recommended anyway. It even has a gift shop where authentic antiques hang from the ceiling, giving an even more rustic vibe.
Atmosphere: 3
Food: 3
Service: 4
Entry ordered not available. Notified 30 minutes later. Substitute entry served at no cost.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Wait once we was seated was long. Our order was wrong and items were missing. Out waitress never returned to check on us. Had to as 2 different wait staff to assist us. Then Had to ask a manager to get us our check.
Atmosphere: 4
Food: 3
Service: 1
Best place to go for breakfast
Atmosphere: 5
Food: 5
Service: 5
The experience was disappointing, when we first arrived, we were told it would be a 25-to-30-minute wait. It was a long wait for a slow day. Anyhow we get called to be seated, and it took the waitress about 5 minutes to greet and get our drink order. After 10 minutes she brought our drinks took our food order. I ordered the French Toast cream cheese filling which came with eggs, hashbrowns and bacon, however I asked for a side slice sugar ham. My son ordered the steak and eggs and hashbrown casserole. While other tables received their commentary basket of biscuits, we wouldn't get ours, we tried to grab Mrs. Faith (our waitress) attention for several minutes and when we got our basket it came with butter and a to go cup saucer with an apple cinnamon jam, I asked the waitress if there was any regular jam and she said she could check in the back, but that she didn't think there was any. My son and I looked at each other and said its fine, yet did she not notice other tables were receiving their baskets with jam and butter, she delivered a basket with jam and butter to the table next to us. Anyhow, our food finally comes out after about 45 minutes, my plate look like scraps were tossed unto the plate. The French toast alright however cold and came with two cold slices of bacon and a very small thin portion of hash browns spread on the plate to make it seem like a lot and a small slice of ham (like the size of two slices of bacon put together) and no eggs (again looked like I was given scraps). My son's plate came out ok. The waitress asked if we needed anything else, I mentioned my eggs are missing and my son asked for A-1 sauce. My son never got the A-1 sauce, so he did not enjoy it left most of the steak there, I tried to wait for my eggs to eat, yet my food was getting colder so I began to eat. My eggs came out after 25 minutes, we told Mrs. Faith was already done and asked to bring the check. Before we paid $57 and change, I was trying to make a complaint to the manager about how disappointed we were, yet he rudely cut me off saying well you should come to me about it saying something else as he walked away. He came back and says she didn't charge the eggs and replied with that is not what I am saying, I am asking for a discount of the check being that it was unsatisfying, he gave me an attitude look and walked off, gave me back the check of $50. and change I gave up and went to go pay (I almost left without paying, because the food was awful and the service was bad) people go out to eat because they are either celebrating a birthday, new job position, or just because their son invited them out and expect to have if not the best experience but a good one. I paid the check with debit card, still left the waitress a tip and we left discussing the experience. We've gone on weekends when it is super busy, and received better serviced that.
Atmosphere: 1
Food: 1
Service: 1
Extremely disappointing experience at Cracker Barrel. We had a breakfast party of 10 (5 adults, 5 kids) and were seated at 10:18 AM. By 11:45, half of our meals still hadn’t arrived — including plates for 2 toddlers who were left waiting hungry and upset. Meanwhile, other tables seated after us had already been served and were finishing their meals.
We had to ask for the manager, who claimed there was a “miscommunication with the kitchen,” but he never followed up with our table afterward. It felt like he was avoiding us completely and left the waitress to handle everything on her own, even though she wasn’t at fault for the delay. This showed a serious lack of leadership and concern for guest experience.
When the food finally came out, we requested boxes and the check — but the boxes were never brought out. Due to the increasing difficulty of managing our upset toddlers, we had no choice but to leave without the food we had already paid for. This added to our overall frustration, as we felt both unheard and unsupported throughout our visit.
My sister eventually had to go look for the manager (Robert Gomez), who finally returned with our check and removed $40 from the $168 bill. While the gesture was noted, it didn’t make up for the long delay, poor communication, or the stress our family experienced.
As a manager, Mr. Gomez should have taken greater responsibility to de-escalate the situation and ensure we were taken care of, rather than leaving the burden solely on the waitress. We’ve always enjoyed Cracker Barrel for its family-friendly environment, but this visit was unacceptable and disappointing on every level
Atmosphere: 1
Food: 1
Service: 1
Food wasn't the quality we expect from a Cracker Barrel. Service okay, not great. Atmosphere poor.
Atmosphere: 2
Food: 2
Service: 3
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