Dave & Buster's Balcones Heights

Tons of fun as always. Great selection of ticket prizes. Giant human claw. Great food as well. Have the sampler.

Atmosphere: 5

Food: 5

Service: 5

We always go there for my daughter to play. Today we went and had a bad experience since I put my money in to get the card for the games and then to change the points... both the manager and the person changing the points were unhelpful.

Atmosphere: 1

Food: 1

Service: 1

Food was typical D&B's, not bad but nothing to write home about. Games were working great. The that weren't when we got there were repaired before we left and still had a chance to play them.

Atmosphere: 5

Food: 4

Service: 5

Wait time was high but worth it.

Atmosphere: 3

Food: 5

Service: 5

Our waitress was the best part of our visit. The food is way under par for the price and the customer service at the counter is HIGHLY lacking in customer service.

Atmosphere: 2

Food: 2

Service: 5

Yvette was an amazing server. It was our first time at Dave and Busters and we wanted to watch the fight. She provided prompt service and suggested the Cajun pasta and I loved it. 10/10 Service. We'll definitely be back.

Atmosphere: 5

Food: 5

Service: 5

We did not order anything to eat. We went to play games. No one was there at the front desk. We had to find someone to help us. We were told go to the front desk LOL! We finally were able to get a waitress to help us.
There was no one available to cash in our prize tickets. Very disappointed.
I am not a teenager but the group we took were special needs. I don’t expect red carpet treatment but do expect service that is advertised.

Atmosphere: 5

Service: 1

Jolly good time

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Chicken Sandwich, Beast Mode Bacon Burger, Wings and Fries, Fried Pickles

I had the salad. Some of the leaves of lettuce were brown. Not tasty at all. My granddaughter had a burger and ate the whole thing. It was piled with bacon and cheese.

Atmosphere: 3

Food: 1

Service: 3

We frequent this spot often, mainly for fight nights and football game days. I made a reservation thinking it would be a busy fight night, but when we arrived, it wasn't crowded, so we decided to sit at the bar, which I immediately regretted. We had to move from one end of the bar to the middle just to get greeted.

I must say, the food here is hit or miss. There are times when I leave craving it, and other times when I swear I’ll never order the dish again. The last time I was here, I ordered wings—all flats. They wouldn’t accommodate that request but did agree to make them extra crispy, which turned out to be fantastic in terms of crunch and flavor. This time, I ordered the same—flats, extra crispy. They accommodated the flat request but they weren’t crispy at all. We also ordered fries, and they came out cold, so we asked for a fresh batch. When the new fries arrived, they were clearly reheated—they were gummy, and the plate was scorching. The manager never came to address the situation, which was surprising, especially since the restaurant wasn’t packed and this is policy of most other restaurants.

On top of that, I ordered a new menu drink but when another bartender made it, I realized the previous two drinks I’d gotten were wrong. All things considered, I’ll stick to making reservations in the future and sitting in the dining room, where we typically get better service.

Atmosphere: 4

Food: 3

Service: 3

Family enjoyed themselves especially my nephew

Friendly staff and lots of entertainment but when I ordered my food it took 20-25 mins and it took a while to get a refill on a drink. Be prepared to wait when you order your food. Bacon smash burger wasn’t that great…

Atmosphere: 4

Food: 2

Service: 3

The place looks amazing. The games are great. The bar staff in the upper, regular area? Horrible. Waited over 7 minutes before I asked to be served. Complete change from the past 2 hours we've been here.

Ya know. Customer service is a haard place to say, "the worker was having an off day." Everyone understands that saying for others, but rarely applied to customer service because in America, "the customer is always right." Which is false. We need to chill. And also come prepared to work. Sorta.

Atmosphere: 4

Food: 1

Service: 1

For arcade type food it was actually good great vibe with the football games playing
and all the arcade games

Food not great but good atmosphere