Dunkin'
2882 Thousand Oaks Dr, San Antonio
(210) 963-6003
Recent Reviews
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Asked for the brown sugar matcha latte. Employee didn’t know what it was. Showed him from the app still rung me up and gave me the regular matcha. My ham and cheese croissant wasn’t fully warmed up either.
Food: 2
Service: 1
This morning, my boyfriend and I received a breakfast sandwich and wrap with a chemical taste and smell, like they had cleaned their grill and then cooked food on it afterwards. This is incredibly unsafe and irresponsible, food should not be going out in that condition under any circumstance. My boyfriend and I ended up returning for a refund because it felt genuinely unsafe to consume. Almost every time I have ordered a drink here, they get it wrong as well. Speed should not be the only focus of this chain, quality matters even if that requires an extra minute to be thorough and listen to the customer’s request. They also do not answer their phone no matter how many times you call, and who knows if they even listen to voicemails. Overall, this location is just bad. They are also out of key items like egg a lot, so not sure if the place has bad management or what the issue is. Regardless, we are going to pass on this place now.
Atmosphere: 1
Food: 1
Service: 1
I ordered 4 small hot chocolates and they taste like hot water. They won't answer their phone either so that I can request a refund.
Atmosphere: 1
Food: 1
Service: 1
Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Great coffee and no complaints
Atmosphere: 5
Food: 5
Service: 5
last two times i have ordered food there it taste like the grease and food is old.. the coffee is incredibly inconsistent do not go to this location it’s gross!
Food: 1
Service: 3
Grossest food I’ve ever had in my life
Atmosphere: 1
Food: 1
Service: 1
It took me 35 minutes to get my food
With a crew of 4
Not sure if this is fully staffed but come on 35 minutes?!?
Atmosphere: 1
Food: 2
Service: 1
Always good.
Atmosphere: 5
Food: 5
Service: 5
They are my children's and my favorite donuts in the world.
The only thing is that sometimes they serve poorly or some are very dirty. We have been to many because we like to learn about each area.
Restaurantji Recommends
Has very friendly employees and my favorite doughnut is the old fashioned i also love the bacon and egg sandwich on a croissant
Atmosphere: 4
Food: 5
Service: 5
Second time here no jelly no ketchup and wrong order don’t go to this dunking donut
Ordered a iced chi tea latte, very lite ice, recieved some white drink with so much ice there was hardly anything to drink. They told me i got what i ordered. Its like i paid $7 for a cup of ice ?
Service: 1
Terrible customer service. This place barely tries. I like Dunkin’ Donuts, but I will have to find another one nearby.
The worst one to come to long lines and your the only car lol, and they never get your order right, and they do not have any customer service skills, overall they suck
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