So disappointed with this location. Came in this morning to get an assorted dozen donuts for my son's 18th birthday to surprise him before he woke up. I let the drive thru k lnow this was for a special birthday surprise and if I could get a nice arrangement of assorted donuts. I got home to open the box to be highly disappointed, there was no assortment, 6 glazed, 6 chocolate with creme center. Please teach your employees what an ASSORTMEMT is!!! Should have gone to Grand Donuts they would have never ruined this birthday surprise.
Morrows Masterworks
Amazing service from Mikaila! She’s super attentive and makes sure every order is perfect. Definitely one of the reasons I keep coming back.
Atmosphere: 5
Food: 5
Service: 5
Shogun 33
Mikaila always greets me with a smile and makes my coffee exactly how I like it. She’s fast, friendly, and really makes my days better.
Atmosphere: 5
Food: 5
Service: 5
Daniel Garcia
A little hot in there. Otherwise quick service and no iasues with order.
Atmosphere: 4
Food: 5
Service: 5
Juan Guajardo
Walked in this morning at 9:30 am and no customers and 3 employees were working and all of them looked at me and no acknowledgment of any sort. So I gave them the benefit of the doubt and waited another six minutes and still nothing I’ll never Buy from this establishment ever again. So sad
Service: 1
Justin Vine
We had such a great experience today it was worthy of mentioning. Originally we had actually ordered at the shirts location, which was absolutely horrible. And we were willing to buy another coffee at this one because we need some coffee. And the employee here Cindy went way above and beyond and took care of us. Not only did she fix the other store’s mistake, but she remade the entire coffee and made sure it was to our satisfaction before we left. Really thought that was amazing customer service on her part. I never experienced anyone like that at Dunkin before this. Cindy deserves to be recognized as a great employee and values customers. Completely reversing our negative feelings towards the company as a whole.
Atmosphere: 5
Food: 5
Service: 5
Farina Maliek
Horrible customer service! We walked in and were left standing with no greeting or acknowledgment. The employee was only focused on the drive-thru and didn’t even take a second to say, “I’ll be with you.” After he finished with the drive-thru, he completely ignored us and went to the back, leaving us waiting for at least 15 minutes. Absolutely unacceptable service. They seriously need training on how to treat customers with basic courtesy and respect. Will not be coming back.
Atmosphere: 1
Service: 1
Amaris Mendez
The service here was honestly terrible. I waited over 15 minutes for a simple coffee while the staff stood around chatting and ignoring customers. No greeting, no apology, just attitude. It felt like I was inconveniencing them by showing up. Definitely not the Dunkin’ experience I expected.
Atmosphere: 1
Food: 1
Service: 1
Zachary Smith
This location needs to look at their ordering as they are consistently out of stock of certain ice cream flavors. Their staff is fine but when the menu board in their drive thru seems more like a suggestion it's hard to be happy with what you order. Even when they have what you want the quality is a toss up with what you'll get.
Apparently, handing someone a drink and a bag of food separately is too advanced for this drive-thru. This morning, the employee shoved both items out the window in one awkward grip like a toddler offering a gift. Naturally, the bag fell, and I had to pull forward, park, and get out of my vehicle just to retrieve my order off the pavement, which was dehumanizing. Not sure if this was a coordination issue, a training failure, or just a bold new approach to customer service, but handing items one at a time isn’t exactly quantum physics. Let’s maybe start there.
Linda McPherson
Cindy was amazing. She single handedly ensured I had my 42 boxes of donuts ready for me to take to my job (hospital) for nurses week. I was very impressed with her efficiency and I was grateful and thankful. This young lady needs to be recognized. You washed my concerns because this was my first time using this store! Because of her, I will recommend your establishment to my military coworkers. You have a gem here in your store. God bless.
Ana Pokora
Very clean location, staff was friendly. There was a mishap with my receipt being printed but no biggie. The register was having issues but that is not the store associate's fault. The seating in this location was very pleasant and clean love that it is well kept
Edgar Fernandez
Justin has excellent customer service !!!
Elizabeth Campos
Cindy is my fave! First person I see on my workday and she is always smiley & pleasant. Food always at correct temp when she is working. Thanks Cindy!
The staff was fantastic
Atmosphere: 5
Food: 5
Service: 5
So disappointed with this location. Came in this morning to get an assorted dozen donuts for my son's 18th birthday to surprise him before he woke up. I let the drive thru k lnow this was for a special birthday surprise and if I could get a nice arrangement of assorted donuts. I got home to open the box to be highly disappointed, there was no assortment, 6 glazed, 6 chocolate with creme center. Please teach your employees what an ASSORTMEMT is!!! Should have gone to Grand Donuts they would have never ruined this birthday surprise.
Amazing service from Mikaila! She’s super attentive and makes sure every order is perfect. Definitely one of the reasons I keep coming back.
Atmosphere: 5
Food: 5
Service: 5
Mikaila always greets me with a smile and makes my coffee exactly how I like it. She’s fast, friendly, and really makes my days better.
Atmosphere: 5
Food: 5
Service: 5
A little hot in there. Otherwise quick service and no iasues with order.
Atmosphere: 4
Food: 5
Service: 5
Walked in this morning at 9:30 am and no customers and 3 employees were working and all of them looked at me and no acknowledgment of any sort. So I gave them the benefit of the doubt and waited another six minutes and still nothing I’ll never Buy from this establishment ever again.
So sad
Service: 1
We had such a great experience today it was worthy of mentioning. Originally we had actually ordered at the shirts location, which was absolutely horrible. And we were willing to buy another coffee at this one because we need some coffee. And the employee here Cindy went way above and beyond and took care of us. Not only did she fix the other store’s mistake, but she remade the entire coffee and made sure it was to our satisfaction before we left. Really thought that was amazing customer service on her part. I never experienced anyone like that at Dunkin before this. Cindy deserves to be recognized as a great employee and values customers. Completely reversing our negative feelings towards the company as a whole.
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service! We walked in and were left standing with no greeting or acknowledgment. The employee was only focused on the drive-thru and didn’t even take a second to say, “I’ll be with you.” After he finished with the drive-thru, he completely ignored us and went to the back, leaving us waiting for at least 15 minutes. Absolutely unacceptable service. They seriously need training on how to treat customers with basic courtesy and respect. Will not be coming back.
Atmosphere: 1
Service: 1
The service here was honestly terrible. I waited over 15 minutes for a simple coffee while the staff stood around chatting and ignoring customers. No greeting, no apology, just attitude. It felt like I was inconveniencing them by showing up. Definitely not the Dunkin’ experience I expected.
Atmosphere: 1
Food: 1
Service: 1
This location needs to look at their ordering as they are consistently out of stock of certain ice cream flavors. Their staff is fine but when the menu board in their drive thru seems more like a suggestion it's hard to be happy with what you order. Even when they have what you want the quality is a toss up with what you'll get.
Food: 2
Service: 3
Restaurantji Recommends
Apparently, handing someone a drink and a bag of food separately is too advanced for this drive-thru. This morning, the employee shoved both items out the window in one awkward grip like a toddler offering a gift. Naturally, the bag fell, and I had to pull forward, park, and get out of my vehicle just to retrieve my order off the pavement, which was dehumanizing. Not sure if this was a coordination issue, a training failure, or just a bold new approach to customer service, but handing items one at a time isn’t exactly quantum physics. Let’s maybe start there.
Cindy was amazing. She single handedly ensured I had my 42 boxes of donuts ready for me to take to my job (hospital) for nurses week. I was very impressed with her efficiency and I was grateful and thankful. This young lady needs to be recognized. You washed my concerns because this was my first time using this store! Because of her, I will recommend your establishment to my military coworkers. You have a gem here in your store. God bless.
Very clean location, staff was friendly. There was a mishap with my receipt being printed but no biggie. The register was having issues but that is not the store associate's fault. The seating in this location was very pleasant and clean love that it is well kept
Justin has excellent customer service !!!
Cindy is my fave! First person I see on my workday and she is always smiley & pleasant. Food always at correct temp when she is working. Thanks Cindy!
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