Beatrice is on it! She displayed excellent customer service. As a retail manager I know talent when I see it, and this employee was multitasking, leading the team and setting a great example. Great employee to retain.
Atmosphere: 3
Food: 5
Service: 5
Sports Center
My soda tasted off. Very off. The food was very low quality.
Food: 2
Service: 5
Ramón Concepción
The best actitud and services….
Atmosphere: 5
Food: 5
Service: 5
Rita Anderson
Came to eat with my family. The cashier was so sweet the service was great and the food was delicious. Would definitely return. The atmosphere was great and the workers were very attentive. Pollo loco has definitely improved.
Atmosphere: 5
Food: 5
Service: 5
M Gonzalez
We went through the drive thru. The lady was so courteous, great customer service. We received everything we ordered, plus napkins and salsa. We will return. Everything very well packed, nice and hot
Atmosphere: 5
Food: 5
Service: 5
Roberto Rocha
Came in with my family and as soon as I walked in i was greated by the cashier. Very friendly cashier and the service was fast. The food was perfect. I would definitely come back.
Atmosphere: 5
Food: 4
Service: 5
Sylvia Vazquez
The food was disgusting. The chicken was dry. It had a taste of old chicken. It was gross. The one on Culebra & Tezel has had very bad ratings for the longest time….salad was old chips were stale. It was just plain disgusting The chicken tasted horrible and I mean horrible would never go there again beware go at your own risk!!!!
sikcents13
The chicken here is tasty but small. I understand times are different, but I keep having to order double because of this.
Atmosphere: 4
Food: 4
Service: 4
Terry G
WARNING, DON'T GO TO THIS LOCATION!! Worst customer service, went through the drive-thru, parking lot...empty, they got the standard family order wrong, young employees, rude. Parking lot, ALWAYS EMPTY.Now I know why.
Mark Villarreal
The resturant was overly cold. One of the workers was loudly cutting chicken with a cleever, banging against the metal counter the whole time.
Manager is never there, some ice cubes come out with mold ? restroom sewer needs to be fixed. However cashiers and prep are nice.
Atmosphere: 2
Food: 1
Service: 2
Ryan Lopez
I ordered the El Pollo Loco Bowl and was fresh,tasty, and perfect size. Fast service ordered on mobile app would definitely go back, staff were friendly.
Atmosphere: 5
Food: 5
Service: 5
Mary Rosales
I haven’t been to a Pollo Loco in about 5 or more years because it always disappointed but I decided to give them another chance I even downloaded their app so I can get points. I ordered a few bowls and I ordered the guacamole chicken burrito and they gave me the burrito that only has beans and cheese very frustrating and on top of that not 1 salsa nothing! I’m not asking for any refund or any replacement I just won’t be back and this time I REALLY WON’T give them another chance. The gentleman that helped me on the drive thru window was very nice but this place really frustrates me specially when you drive like 20 mins after work to feed your family and get home and get the wrong food and no salsas.
Atmosphere: 1
Food: 1
Service: 5
Ray Soto
Would have gave them a five but they forgot to give me my chips
Beatrice is on it!
She displayed excellent customer service.
As a retail manager I know talent when I see it, and this employee was multitasking, leading the team and setting a great example.
Great employee to retain.
Atmosphere: 3
Food: 5
Service: 5
My soda tasted off. Very off. The food was very low quality.
Food: 2
Service: 5
The best actitud and services….
Atmosphere: 5
Food: 5
Service: 5
Came to eat with my family. The cashier was so sweet the service was great and the food was delicious. Would definitely return. The atmosphere was great and the workers were very attentive. Pollo loco has definitely improved.
Atmosphere: 5
Food: 5
Service: 5
We went through the drive thru. The lady was so courteous, great customer service. We received everything we ordered, plus napkins and salsa. We will return. Everything very well packed, nice and hot
Atmosphere: 5
Food: 5
Service: 5
Came in with my family and as soon as I walked in i was greated by the cashier. Very friendly cashier and the service was fast. The food was perfect. I would definitely come back.
Atmosphere: 5
Food: 4
Service: 5
The food was disgusting. The chicken was dry. It had a taste of old chicken. It was gross. The one on Culebra & Tezel has had very bad ratings for the longest time….salad was old chips were stale. It was just plain disgusting The chicken tasted horrible and I mean horrible would never go there again beware go at your own risk!!!!
The chicken here is tasty but small. I understand times are different, but I keep having to order double because of this.
Atmosphere: 4
Food: 4
Service: 4
WARNING, DON'T GO TO THIS LOCATION!! Worst customer service, went through the drive-thru, parking lot...empty, they got the standard family order wrong, young employees, rude. Parking lot, ALWAYS EMPTY.Now I know why.
The resturant was overly cold. One of the workers was loudly cutting chicken with a cleever, banging against the metal counter the whole time.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
They never let me down !
Atmosphere: 5
Food: 5
Service: 5
Manager is never there, some ice cubes come out with mold ? restroom sewer needs to be fixed. However cashiers and prep are nice.
Atmosphere: 2
Food: 1
Service: 2
I ordered the El Pollo Loco Bowl and was fresh,tasty, and perfect size. Fast service ordered on mobile app would definitely go back, staff were friendly.
Atmosphere: 5
Food: 5
Service: 5
I haven’t been to a Pollo Loco in about 5 or more years because it always disappointed but I decided to give them another chance I even downloaded their app so I can get points. I ordered a few bowls and I ordered the guacamole chicken burrito and they gave me the burrito that only has beans and cheese very frustrating and on top of that not 1 salsa nothing! I’m not asking for any refund or any replacement I just won’t be back and this time I REALLY WON’T give them another chance. The gentleman that helped me on the drive thru window was very nice but this place really frustrates me specially when you drive like 20 mins after work to feed your family and get home and get the wrong food and no salsas.
Atmosphere: 1
Food: 1
Service: 5
Would have gave them a five but they forgot to give me my chips
Atmosphere: 4
Food: 4
Service: 4
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