I have been to a lot of Firehouse Subs locations but this has to be the worst experience I have ever had. There are two people “working” but neither one has done much work at all since I have been I the restaurant. The person that ordered after me was told it is going to be “at least a twenty minute wait” which they did not tell me when I ordered. I told them if I knew it was going to be that long I would just go to a restaurant. The kid working got very snippy and claimed they were “very short staffed” and had a lot of orders but neither worker showed any hustle at all and every time someone came to the counter they both would just stand there and listen to the order instead of making sandwiches. They started to just tell people they were short staffed and it would be a “long” wait as soon as they walked in the door so people just left. They lost at least 10 customers this way. Completely unacceptable behavior from these two employees. I haven’t received my food yet and if I thought they were capable of canceling the order I would do that. With as many sub options in the area why would I come back here? Definitely will never visit this location again.
Service: 1
Lexus Cano
Placed an order to go online. Accidentally forgot to put ‘no mustard’ on my sandwich so I went it to ask/let them know no mustard please. The guy Juan who said he was the shift lead then told me “make sure you do that online next time because we’re busy with orders because you guys keep coming in” with an attitude. Then told us to sit down. I asked for his name & he said Juan. I asked for the manager and said he was shift leader, there was no manager there. I then asked if he talks to all his customers like that and he said “sometimes”?? Just very rude. Not friendly at all. Customer service was a 0/10. Probably would never go back because of him.
Atmosphere: 1
Service: 1
Mary Hassard
OMG, the sub was awesome! Had some nice soup to go along with it.They need some lightly salted chips in the store. I would buy them to go with the sub.
Atmosphere: 5
Food: 5
Service: 5
Justin Nic Flores
Lately it seems like this place has been under poor management.It’s always filthy and has a very foul smell like sewage or that don’t take out trash floors are always full of trash and feel sticky.Food is a good but the atmosphere and wanting to sit and eat is not the way to go.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Turkey Bacon Ranch
Michael Salinas
Made my birthday, thanks to the free medium sub I received in the App. When I signed up. Staff was very helpful because I somehow didn't add the reward correctly in app and I just ordered a drink online. They helped me instore and everything was delicious. I had the beef and cheddar brisket with caramelized onions and pepper. This will be my go to spot for subs.
Atmosphere: 5
Food: 5
Service: 5
Angelic Martinez
We LOVE Firehouse Subs and had NEVER had an issue with the food especially at this location, BUT today the chicken and dumplings soup was absolutely disgusting. It was watered down, not creamy at all and tasted like a very strong plastic chemical. Very very displeased with this purchase especially since we dropped over $60 and the soup was disgusting. We tried calling the location several times and it goes to a mailbox that is full so we were unable to get this situated with a manger hence the bad review. BEWARE: check your soups before leaving the restaurants!
Atmosphere: 3
Food: 2
Service: 3
T. T.
Went to get a sub and I saw one of the preparers put gloves on, scratch his head and tuck his shirt in his pants. The manager that day, not sure how to spell her name, but it sounded like Whispery. Blonde lady with tattoos, was Outstanding, she went above and beyond to fix my order in a clean way. The other food preparer was sweeping the floor with gloves on when I came in and he didn’t change his gloves, so I refused him touching my food as well. The manager had to tell these two young guys to change gloves, maybe because one had ear pods and didn’t care and the other one kept laughing to himself like things were funny, bc he may like dirty food as well.she told them both many times not to touch any of my sandwich bc she was making it. The one wearing the ear pods gave away my sandwich bc he was not paying attention when the manager said this is for her, meaning me and before I could get it, another customer leaves with both. hire ppl who care and have common sense. With other customers in the store I could have told them why they had to wait so long bc of the two guys you had working that night. Then you would have lost other customers.
Atmosphere: 4
Service: 1
Brandon Yanez (TheIronB3)
It was alright the turkey tastes like they got from HEB. But honestly sorry to say that will be the last time I go. Charlie's across the street has better prices and tastes alot better.
Atmosphere: 4
Food: 1
Service: 5
Recommended dishes: Turkey Bacon Ranch
Brandon Yanez (ManWithTheIronB3)
It was alright the turkey tastes like they got from HEB. But honestly sorry to say that will be the last time I go. Charlie's across the street has better prices and tastes alot better.
Subs great. I had Jamaican jerk turkey. By spicy but a little
Atmosphere: 5
Food: 5
Service: 5
Brandon Guerra
This is by far the best meatball marinara I have eaten in my entire 25 years of living. I feel that Subway doesn't compare to the quality of these ingredients. I have only eaten Subway until now. Little did I know what Firehouse was capable of. I will be back, thank you to these employees who made my meal:• Juan R.• Gabriel R.Thank you, Absolutely fantastic job.Parking: Suite parking 111, right next door to Academy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball
Dr. Brandi Duke
The staff is always willing to make it like you want it. We eat here at least 2 times a week.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sub, Loaded Potato Soup
Jason Miller
Quick and friendly service. Love stopping into this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball
Corri
Firehouse Subs is by far my favorite sub chain! Great food always!! I had the spicy Cajun chicken sub…YUM!!!
1st time trying y'all subs.
Atmosphere: 5
Food: 5
Service: 5
I have been to a lot of Firehouse Subs locations but this has to be the worst experience I have ever had. There are two people “working” but neither one has done much work at all since I have been I the restaurant. The person that ordered after me was told it is going to be “at least a twenty minute wait” which they did not tell me when I ordered. I told them if I knew it was going to be that long I would just go to a restaurant. The kid working got very snippy and claimed they were “very short staffed” and had a lot of orders but neither worker showed any hustle at all and every time someone came to the counter they both would just stand there and listen to the order instead of making sandwiches. They started to just tell people they were short staffed and it would be a “long” wait as soon as they walked in the door so people just left. They lost at least 10 customers this way. Completely unacceptable behavior from these two employees. I haven’t received my food yet and if I thought they were capable of canceling the order I would do that. With as many sub options in the area why would I come back here? Definitely will never visit this location again.
Service: 1
Placed an order to go online. Accidentally forgot to put ‘no mustard’ on my sandwich so I went it to ask/let them know no mustard please. The guy Juan who said he was the shift lead then told me “make sure you do that online next time because we’re busy with orders because you guys keep coming in” with an attitude. Then told us to sit down. I asked for his name & he said Juan. I asked for the manager and said he was shift leader, there was no manager there. I then asked if he talks to all his customers like that and he said “sometimes”?? Just very rude. Not friendly at all. Customer service was a 0/10. Probably would never go back because of him.
Atmosphere: 1
Service: 1
OMG, the sub was awesome! Had some nice soup to go along with it.They need some lightly salted chips in the store. I would buy them to go with the sub.
Atmosphere: 5
Food: 5
Service: 5
Lately it seems like this place has been under poor management.It’s always filthy and has a very foul smell like sewage or that don’t take out trash floors are always full of trash and feel sticky.Food is a good but the atmosphere and wanting to sit and eat is not the way to go.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Turkey Bacon Ranch
Made my birthday, thanks to the free medium sub I received in the App. When I signed up. Staff was very helpful because I somehow didn't add the reward correctly in app and I just ordered a drink online. They helped me instore and everything was delicious. I had the beef and cheddar brisket with caramelized onions and pepper. This will be my go to spot for subs.
Atmosphere: 5
Food: 5
Service: 5
We LOVE Firehouse Subs and had NEVER had an issue with the food especially at this location, BUT today the chicken and dumplings soup was absolutely disgusting. It was watered down, not creamy at all and tasted like a very strong plastic chemical. Very very displeased with this purchase especially since we dropped over $60 and the soup was disgusting. We tried calling the location several times and it goes to a mailbox that is full so we were unable to get this situated with a manger hence the bad review. BEWARE: check your soups before leaving the restaurants!
Atmosphere: 3
Food: 2
Service: 3
Went to get a sub and I saw one of the preparers put gloves on, scratch his head and tuck his shirt in his pants. The manager that day, not sure how to spell her name, but it sounded like Whispery. Blonde lady with tattoos, was Outstanding, she went above and beyond to fix my order in a clean way. The other food preparer was sweeping the floor with gloves on when I came in and he didn’t change his gloves, so I refused him touching my food as well. The manager had to tell these two young guys to change gloves, maybe because one had ear pods and didn’t care and the other one kept laughing to himself like things were funny, bc he may like dirty food as well.she told them both many times not to touch any of my sandwich bc she was making it. The one wearing the ear pods gave away my sandwich bc he was not paying attention when the manager said this is for her, meaning me and before I could get it, another customer leaves with both. hire ppl who care and have common sense. With other customers in the store I could have told them why they had to wait so long bc of the two guys you had working that night. Then you would have lost other customers.
Atmosphere: 4
Service: 1
It was alright the turkey tastes like they got from HEB. But honestly sorry to say that will be the last time I go. Charlie's across the street has better prices and tastes alot better.
Atmosphere: 4
Food: 1
Service: 5
Recommended dishes: Turkey Bacon Ranch
It was alright the turkey tastes like they got from HEB. But honestly sorry to say that will be the last time I go. Charlie's across the street has better prices and tastes alot better.
Atmosphere: 4
Food: 1
Service: 5
Recommended dishes: Turkey Bacon Ranch
Restaurantji Recommends
Subs great. I had Jamaican jerk turkey. By spicy but a little
Atmosphere: 5
Food: 5
Service: 5
This is by far the best meatball marinara I have eaten in my entire 25 years of living. I feel that Subway doesn't compare to the quality of these ingredients. I have only eaten Subway until now. Little did I know what Firehouse was capable of. I will be back, thank you to these employees who made my meal:• Juan R.• Gabriel R.Thank you, Absolutely fantastic job.Parking: Suite parking 111, right next door to Academy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball
The staff is always willing to make it like you want it. We eat here at least 2 times a week.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sub, Loaded Potato Soup
Quick and friendly service. Love stopping into this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball
Firehouse Subs is by far my favorite sub chain! Great food always!! I had the spicy Cajun chicken sub…YUM!!!
Atmosphere: 5
Food: 5
Service: 5