Freddy's Frozen Custard & Steakburgers

Good burgers. Good custard. Awesome staff

Atmosphere: 5

Food: 5

Service: 5

I stopped in on my way out of town, the food was fantastic. Double Jalapeño was great, my fries were fresh and crispy. Restrooms were cleaned, which is a must-have for me. Jason is a very nice and respectful young man. I also had the pleasure of chatting with the general manger Jennifer, I loved her engagement with the customers.

I would recommend this location 10/10!

Atmosphere: 5

Food: 5

Service: 5

the manager really needs to learn some professionalism

Atmosphere: 1

Food: 1

Service: 1

The manager isn’t nice, she had an attitude the second she spoke to me. Don’t reccomend going here at all.

Good Burgers!!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Original Double Burger and Chilli Cheese Fries, Hot Dog, Custard

I love the vibe at this location, restaurant was cleaned, cashiers were smiling and real bubbly made me feel so welcomed and appreciated I was one of their customers. Smash burger taco wasn’t the greatest, but the double bacon was great!

I will be revisiting this location in the future

Atmosphere: 5

Food: 5

Service: 5

I like this place. I Always have a great experience at the Rim location. Always fresh, and fast service. Will definitely return to this location only.

Atmosphere: 5

Food: 5

Service: 5

I have a child in a wheel chair and the staff came to open the door for me. This was so delightful; and was very helpful. Thank you to the young man at the register and the young man out in the lobby.

Atmosphere: 5

Food: 5

Service: 5

One of my favorite places to come for lunch, I just love the GM Jennifer. She always makes her way to me, and asks how I am doing. I work over at Best Buy and she gives me a rim discount.
The chili cheese fries and hot dogs are my go too! Today I got a double cheese and they did not disappoint. The lobby was clean, restrooms were clean, I will continue to make my way down to this location! Keep it up Rim! You guys are killing it!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Double Burger and Chilli Cheese Fries, Hot Dog

Food was great, lobby was full, employees were welcoming

Atmosphere: 5

Food: 5

Service: 5

Hair in French fries. My son loves this place...

Atmosphere: 2

Food: 2

Service: 2

Went here to eat. Had to wash my hands first. What I saw in there made me suddenly not hungry at all. I wiped me shoes on the grass before I got in my car.

Atmosphere: 1

Visited the Rim location 3 times in the past month. Food is consistently good. 7/10
- Hamburgers are hot and fresh with a nice crisp on the skirt.
- Fries are crispy and well seasoned.
- They have been out of fry sauce 2 out of the 3 visits! Who does the ordering?! Order more!

Cleanliness is poor. 4/10
- Floors are filthy. Stepped on a pickle!
- The majority of tables, benches, and seats were dirty. I had to wipe ours off with a Clorox wipe I keep in my purse.
- Trash can was overflowing.

Service is mid. 6/10
- The person who took our order greeted us when we walked in the door. She was in training. Order was accurate.
- They have a person (aka runner) who brings your food out to the table on a tray that looks like it hasn't been cleaned in a while.
- The runner just stood at the food counter waiting for the next order to come out. She stood there for minutes at a time doing nothing when she could have been wiping off tables or sweeping pickles off the floor.
Do better Freddy's! And for God's sake, order more fry sauce!!

Atmosphere: 1

Food: 4

Service: 2

I had a beautiful night with the family but didnt get anything to eat before our event so we were hungry , we could have eaten anywhere else.
We took the drive home and stopped here because I remember eating at the Kerrville location and it was great, I love Freddy's food and atmosphere BUT...
This young girl was rushing our order in drive through when I needed to look over the menu.
She kept asking anything else rather than will that complete the order. I worked fast food and know what its like.
When I got to the window she was silent, no words just shoving drinks and food at us. Not a hello , not here you go , nothing but a stank face , I assume boyfriend problems or bad night so I shook it off giving another chance.
I know body language well enough to know after giving us our food she said nothing with that stank face and slammed the window as I said thank you have a great night as she may not have heard the whole thing. Mom and dad would be ashamed.
I drove off to park as my wife was checking the food.
We noticed we were missing our chicken tenders for our 6 yr old.
We drove back through the drive through and got no response, must have been closing.
I drove to the window and tried to speak to them about the tenders that were missing. My drive home was another hour. I needed to feed my daughter. I had to give hand signals as I was getting irritation from the young lady and finally after 2 minutes she opened the window and shoved my food out with no words and slammed the window closed again.
My experience here was based on her and who ever was in charge. Horrible experience , we ended our night with having to deal with rude people and I won't return to Freddy's in the city again.
We work hard for our money and deserve good treatment and when establishments treat people as if they are in the way or an inconvenience , id rather spend my money at the grocery store and cook myself.
DO NOT GO HERE
What i really want is my money back !!!

Atmosphere: 1

Food: 4

Service: 1

Purchased Freddy's original combo was not good. When they first started the burger place, the food was good. Staff at the window and taking orders is very immature. She seemed very lost taking orders.

Atmosphere: 1

Food: 2

Service: 1