Freddy's Frozen Custard & Steakburgers

I think it's unfortunate that the culture of customer service for a lot of businesses has become one of entitlement on the restaurant side as well as the patronizing of customers. We called to let the restaurant know that our food was ice cold. Not frozen, but it seems like it was sitting out for awhile. When I called to let them know and give them a chance to fix it, we got blamed for calling to request well done tots beforehand, when really the true issue is that the order was completed way earlier than the app said to pickup. The conversation with not one, but both managers was unproductive. The first seemed lost on what to do and the second kept over explaining what was obvious without providing a solution. It is not our fault that your business can't seem to properly communicate pickup time to the app. That's not our problem. I had to finally end the call because I'm an adult and the way that we were spoken to I found completely disrespectful. Not only are you guys overpriced, you are rude too. There are plenty of other burger places to visit so we will take our money elsewhere.

This was my first time eating at Freddy's. Decent food and clean restaurant. The staff were nice and attentive.

Loved it

Wow, I have been to this Freddie's a few times and never have I had to deal with how unprofessional they were in the drive thru. I ended up leaving mid order because the guy taking my order was laughing and paying attention to someone in the background then proceeded to curse at whoever was talking to him as I was trying to order.

Great service!

Went through the drive thru and this lady had so much sass with my friend and judged her for not wanting a pepsi. She was so rude and needs to be fired. No woman shall ever talk to my friends that way. Fire immediately.

Great food. Quick service, Staff was friendly.

Great food. 👍

I like Freddy's. Their frozen custard is reliably yummy when I can spare the calories.

But I was rather disappointed with my visit the other day- I popped in to pick up two Frozen Custard Oreos, one for my son and one for me. They prepared them using fresh custard so when we tried to take a bite, all of the soft custard just tried to ooze out the sides, leaving me with only hard cookie for the last few bites.

Perhaps I just hadn't tried them at that location before, but at other locations, they prepare them in advance so they have some time in the freezer for the ice cream to firm up and the Oreo cookies to soften up a bit so taking a bite doesn't squeeze out all the custard.

I hope this location will take this lesson to heart and make their Frozen Custard Oreos even more delectable.

This place is so clean, service is great. Keep it up

Delicious food, love their fries!

Good custard here.

Tucked behind two other restaurants but easy enough to find. They got one order wrong in the drive thru and fixed it, so this caused a delay but not too long. Didn't have vanilla shake only chocolate so mildly disappointed, but great food otherwise.

As Freddies as Freddie’s gets. Good stuff

Good food