Great American Cookies

The staff were super rude

Atmosphere: 1

Food: 1

Service: 1

I bought a coupon book and I wanted to use one at the great American cookies inside of North Star mall. And they wouldn’t validate it even tho the location was clearly on there.

Atmosphere: 1

Food: 1

Service: 1

Cookies were not edible enjoyable.
I spent $20 on 7 Cookies.
Only one was enjoyable.
Crunchy cooked.
Rest the edges were cooked.
Rest was doughy.
Disgusting my Toddlers complained yuk ?
The 6 sugar Cookies were for them.
I'm throwing them away right now 4 days old sitting on my counter.
I was passed then.
Now I'm ever more upset that was $15 in the trash.
Y BECAUSE EMPLOYEES ARE UNDER COOKING THE PRODUCT THAT COST REDICULOUS $$$

Atmosphere: 1

Food: 1

Service: 1

The business hours listed do not reflect operational hours. If you show up at store opening hours 10:00 am or at 8:00 pm it will be closed. This store opens at 11:00 am and closes at 8:00 PM.

Service: 1

Great cookies. I love the snickerdoodle the most and my wife loves double chocolate

Atmosphere: 5

Food: 5

Service: 5

The young female working there on Saturday 04/07 was acting rude annoyed when I was asking simple questions like pricing and what’s inside some of the cookies. Cookies were 5/5 but her attitude was a solid 1/5

Atmosphere: 4

Food: 5

Service: 1

I placed my cookie cake order online 2 days in advance because I wanted their largest pan size. They called 17 minutes before it was scheduled to be ready stating they would need to delay the order an hour later because it would take some time to bake.They did give me a heads up over the phone that the kiosk location for order pick up is different than the one indicated here on Google maps which I appreciated.The handwriting on this is unacceptable. I wish I had asked them to re-do it with just a border but I was already rushing due to the initial delay.Even if the writing wasn’t particularly pretty the words spacing should be somewhat planned. If it was too many words, or their decorator was out, I wish they would have told me. I could have modified my order and been slightly disappointed but not have an actually unprofessional product for a work event.

Atmosphere: 1

Food: 1

Service: 1

Great cookies but they also forget about your order even though they call you to make sure you are getting it the next day. Fail!!! And the decoration was not the best.

Food: 2

Service: 1

These are random kart kiosks in the mall, not a dedicated space like in other malls so I'm not sure what the ste # refers to on Google. Also explains why the map doesn't accurately place you there, it's easy to miss and there is one by the H&M and one right in front of Macy's. This review is in regards to the one in front of Macy's. The cookies taste like they were baked on pans with cleaning products still on it. You know how you can smell Fabuloso, well I imagine this is what it tastes like. It was very apparent. Some of my cookies were old and you can tell because the sugar had crystalized a lot. It was just not good, very disappointed.

My son didn't want cake or cupcakes for his birthday, so he requested a cookie cake. I was able to order it as soon as they opened, and it was ready within 2 hrs for pickup. Cookie was delicious. There are several downsides I work 12 to 9 they open from 12 to 9. So I had to try to find someone willing to go to the mall the day before Christmas Eve to pick it up. That is the second downfall it was in the mall, so I had to find parking and walk through the mall. Last, it is on the pricey side, but for my son's birthday, it was worth it

Atmosphere: 5

Food: 5

Service: 5

Best cookie cake ever!!!! The colors are freaking awesome and the service of the ladies whom were there just perfect!!! They were so nice and were making the cookie when I got there. The experience is top of the line when they make you feel so comfortable!!! Next cookie cake is coming from the the Great American Cookies shop!!!! Amazed with the service they provided and skills

Placed an online order for 12 cookies to be delivered. I only received 4. I paid almost $40 for my order. When I called the store, first the employee said the prices were raised and not reflected online. When I told her it was ridiculous that I paid almost $10 per cookie since I only received 4, she then stated that she only made and sent 4 because the order printed out hard for her to read. I said I understand that but I need refunded for the 8 I paid for and didn’t receive. I was told I had to speak with the manager who was not in at the time and that she would call me the next day. I did not receive a call so I have been calling and now they ask who they are speaking with and then keep saying she is not in. Completely unacceptable and unprofessional. Do not place an online order for delivery because you will be charged and cheated out of your money!

These are random kart kiosks in the mall, not a dedicated space like in other malls so I'm not sure what the ste # refers to on Google. Also explains why the map doesn't accurately place you there, it's easy to miss and there is one by the H&M and one right in front of Macy's. This review is in regards to the one in front of Macy's. The cookies taste like they were baked on pans with cleaning products still on it. You know how you can smell Fabuloso, well I imagine this is what it tastes like. It was very apparent. Some of my cookies were old and you can tell because the sugar had crystalized a lot. It was just not good, very disappointed.

Love these cookies but I found a hair in one ?

Oralia did a wonderful job decorating my sons Pokémon cookie cake! He was so happy and we were really impressed