Great American Cookies

Cookies were super dry and had hard edges, didn’t seem fresh at all :(

Atmosphere: 3

Food: 1

Service: 3

I ordered a cookie cake over the phone and while attempting to pay I was told the credit card machine was acting up and so they would call me back. When they did call back they ran my payment with no issues, however a day later I noticed that I was charged twice for the cookie cake. I called and spoke to a couple of different managers, however they could provide no resolution and just acted like it wasn't their problem. The last communication I had with them I was told that they were waiting to hear back from the person who took my order over the phone to see what happened. They never followed up and my phone calls were not returned any further. I contacted my bank who opened up an investigation into the double charge. I'm not sure if this is a fraud thing going on or where the extra $49.99 went, but I'm rating at 1 Star since there was no assistance with looking into this double charge.

Service: 1

Thank you to Great American Cookies for saving the day! I ordered a cookie cake and it was made the same day. Excellent customer service and the cookie was delicious!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pan Size Cookie Cake

I used to go to GAC all the time in Houston. This location charges you $7 more to do your own design. The cookie quality also was worse. For $40 for a simple cookie, the design should be free.

Stopped by to pick up a couple of “Double Doozies”. Cookies were delicious, place was clean, smelled great walking in & the staff were very friendly & sweet. Delicious! Will return!

Atmosphere: 5

Food: 5

Service: 5

I walked in Saturday morning needing a last minute cake and the manager automatically said yes we can help you. I just wanted to say we were all amazed with the results and their rapid turn around on having our cake ready for our son's going away party to the military. Thank you for your great customer service and such talented staff ❤️

Last time I ordered a cookie cake from here it was amazing! This time they wrote all the instructions on the cake. Literally. Word for word. And then aggressively told me that I asked for too many words.

Looking for flavor? Came to the wrong spot

Originally came for Marble Slab, but since they're in the same location, also ordered some cookies. We had a large party, so workers were working both areas. Ordered some of the stuffed cookies. They were good and not overly sweet. There were good options from standard cookies, stuffed cookies, and celebration cookies. Good cookies and service.

I can't thank you enough for this amazing cookie cake. I described what I wanted over the phone and I am so impressed. Thank you so much!

I love, Love, LOVE this place!I always buy the cookie slice and have them at extra, white icing- I like a little cookie with my icing. They do not complain or balk at my request.Did I say that I love this place?

We ordered a cookie cake to be picked up at 4:30pm. I showed up 45 min late to pick it up and it still wasn’t ready. They just didn’t get around to it. The cookie cake was ok, but not great. The store was not very clean, would not order again.

They need to clean the bathroom soooo bad.

This place was a great discovery. The service provided is good and the cookies are fresh and tasty. I wish they updated the menu once in a while to allow customers to try new treats but other than that this a good place to swing by if you want to enjoy a tasty treat.

Awesome cookies