H-E-B shame on you The Deco store does have a wonderful produce section, similar to the HEB's I shop in. This store is situated in a low ses area However 1. They do not have small carts and thus have wider aisles and thus few products And therefore, poorer choices 2. In my experience with this pharmacy , the employees appear to be over worked, always trying to catch up with the lines 3. No benches ( except near the pharmacy) certainly a means to not provide comfort to the unhoused which the other stores provide 4. A dangerous gas distribution system lacking right-of-way and arrows 5. Where are the food demonstrations? The samples? Very basic And , unless a lower cost store, not the way to treat this neighborhood
Latessa Bell
The products are fresh and the lines are pretty quick?
Windy Lopez
(Translated by Google) I like to do my shopping here, I always find a lot of variety in rolls, all very tasty and fresh.(Original)Me gusta realizar mis compras aquí, siempre encuentro mucha variedad en panecillos todo muy rico y fresco.
Jesus Peopl
customer service and customer support
Olga K.
My husband went to our neighborhood HEB at Fredericksburg Rd and Hildebrand and got me a bouquet of flowers for Mothers Day. When I unwrapped the bouquet I noticed that they were old and in pretty bad shape. The rose was dried and limp, the blue bells were missing the bells and there was mold on several of the stems. Not even the hardiest of flowers, the Carnations, did not make it. Unfortunately, I can't take them back because he lost the receipt but this is soooo disappointing. Those flowers should have been in the compost bin!!!
David C.
Clean and well stocked store with fast check outs and friendly staff. The gas prices are usually lower than other company gas stations in the area. I just wish they had a car wash.
Max P.
Bad customer service. I wanted to return items was told not their problem and sent on my way. What happened H‑E‑B
Lisa Fraga Sanchez
Been shopping here for years. One of my favorite locations. Friendly staff.
Yvette Burgos
Customer service at the self check out. Lady by the name of jo ann was very rude. I was on my lunch break and didn’t realize as I started scanning items were already scanned that were not mine. As she came over to assist she asked me why would you start scanning if these items at the top were not yours in this rude way. I answered I’m sorry I didn’t see. She then confirmed again and I answered. I understand the reasoning but the way she asked could have been asked in a customer service fashion. As she took my items back out and slammed them on the register and asked me to rescan. No problem! I have filed a complaint. I hope I do not run into this again. If your not happy to work on a customer service environment then please don’t.
Eva P.
Stopped in for a few items while visiting San Antonio and as always HB came through. Very clean store, friendly employees, all of my far favorite Mexican food items, and a lot of Day of the dead merch to purchase for the holiday.
forgot it was 1st of the month= food stamps day. ? ? ? unbelievable the cashier lines n crowded store. Majority didn't speak English ? How do they do it? I been denied 2x when I needed temporary help. ? ? ?
Sherri B.
We ordered a chicken salad sandwiches for a Mother's Day get together. When my husband got to the store they said it had already been picked up which means they gave it away to the wrong people. They remade a tray for us. When we looked at it when we n we got home we couldn't believe it. The croissants were tiny and stale they looked like they were literally thrown on the platter some were face down open on top of other croissants. They were horrible I was so embarrassed. I'll NEVER come back!
Paul P.
This HEB is doing a much better job than previously. Gone appears to be the tolerance for riffraff and loitering. Cars used to indiscrimately park on the sidewalk (yes, for real) and security preferred to fraternize with employees than keep watch and prevent miscreants from disturbing the peace. After the shooting of an habitual shoplifter who pulled a knife and lunged at an police officer last year, the Curbside pick-up was relocated to the front of the store. Curbside pick-up here has been reliable and excellent over several of my visits so I wanted to let everybody know!Also, HEB really needs to move the jobs they have going at the Fred Rd service center to downtown after they finish their expansion. Then put an HEB Plus on the property. There is alot of unfulfilled demand for products that HEB has no space or appetite for at the present location. E.G. I love Boar's Head London Broil but only find it at Olmos, Alon, Blanco & 1604 Same thing with El Milagro totopos which I find only at Broadway Central Market.
Autumn Hawk
Great food
Jerry Soliz
Is the value store! Want better products go to Olmos
H-E-B shame on you The Deco store does have a wonderful produce section, similar to the HEB's I shop in. This store is situated in a low ses area However 1. They do not have small carts and thus have wider aisles and thus few products And therefore, poorer choices 2. In my experience with this pharmacy , the employees appear to be over worked, always trying to catch up with the lines 3. No benches ( except near the pharmacy) certainly a means to not provide comfort to the unhoused which the other stores provide 4. A dangerous gas distribution system lacking right-of-way and arrows 5. Where are the food demonstrations? The samples? Very basic And , unless a lower cost store, not the way to treat this neighborhood
The products are fresh and the lines are pretty quick?
(Translated by Google) I like to do my shopping here, I always find a lot of variety in rolls, all very tasty and fresh.(Original)Me gusta realizar mis compras aquí, siempre encuentro mucha variedad en panecillos todo muy rico y fresco.
customer service and customer support
My husband went to our neighborhood HEB at Fredericksburg Rd and Hildebrand and got me a bouquet of flowers for Mothers Day. When I unwrapped the bouquet I noticed that they were old and in pretty bad shape. The rose was dried and limp, the blue bells were missing the bells and there was mold on several of the stems. Not even the hardiest of flowers, the Carnations, did not make it. Unfortunately, I can't take them back because he lost the receipt but this is soooo disappointing. Those flowers should have been in the compost bin!!!
Clean and well stocked store with fast check outs and friendly staff. The gas prices are usually lower than other company gas stations in the area. I just wish they had a car wash.
Bad customer service. I wanted to return items was told not their problem and sent on my way. What happened H‑E‑B
Been shopping here for years. One of my favorite locations. Friendly staff.
Customer service at the self check out. Lady by the name of jo ann was very rude. I was on my lunch break and didn’t realize as I started scanning items were already scanned that were not mine. As she came over to assist she asked me why would you start scanning if these items at the top were not yours in this rude way. I answered I’m sorry I didn’t see. She then confirmed again and I answered. I understand the reasoning but the way she asked could have been asked in a customer service fashion. As she took my items back out and slammed them on the register and asked me to rescan. No problem! I have filed a complaint. I hope I do not run into this again. If your not happy to work on a customer service environment then please don’t.
Stopped in for a few items while visiting San Antonio and as always HB came through. Very clean store, friendly employees, all of my far favorite Mexican food items, and a lot of Day of the dead merch to purchase for the holiday.
Restaurantji Recommends
forgot it was 1st of the month= food stamps day. ? ? ? unbelievable the cashier lines n crowded store. Majority didn't speak English ? How do they do it? I been denied 2x when I needed temporary help. ? ? ?
We ordered a chicken salad sandwiches for a Mother's Day get together. When my husband got to the store they said it had already been picked up which means they gave it away to the wrong people. They remade a tray for us. When we looked at it when we n we got home we couldn't believe it. The croissants were tiny and stale they looked like they were literally thrown on the platter some were face down open on top of other croissants. They were horrible I was so embarrassed. I'll NEVER come back!
This HEB is doing a much better job than previously. Gone appears to be the tolerance for riffraff and loitering. Cars used to indiscrimately park on the sidewalk (yes, for real) and security preferred to fraternize with employees than keep watch and prevent miscreants from disturbing the peace. After the shooting of an habitual shoplifter who pulled a knife and lunged at an police officer last year, the Curbside pick-up was relocated to the front of the store. Curbside pick-up here has been reliable and excellent over several of my visits so I wanted to let everybody know!Also, HEB really needs to move the jobs they have going at the Fred Rd service center to downtown after they finish their expansion. Then put an HEB Plus on the property. There is alot of unfulfilled demand for products that HEB has no space or appetite for at the present location. E.G. I love Boar's Head London Broil but only find it at Olmos, Alon, Blanco & 1604 Same thing with El Milagro totopos which I find only at Broadway Central Market.
Great food
Is the value store! Want better products go to Olmos