Worst place ever ā¦ 30 mins in the drive thru sitting at the mic with one car in front of me is ridiculous. I will never come here againā¦..
Atmosphere: 1
Food: 1
Service: 1
Danella Perez
Probably the worst Jack in the Box Iāve been to. No condiments, lack of listening through the drive thru, long wait times in drive thru, especially at night. Food was mediocre. Keep getting disappointed with this place. Not wasting my time here again.
Atmosphere: 1
Food: 1
Service: 1
Gina Terrones
Not only did the service suck but I paid for 2 orders that I was given wrong orders!! I called numerous times and every time the phone says to leave a message. They don't deserve the one star given. They will be reported!!!!
Diego Ruiz
Excellent
Richard
Very friendly service. Good food
Atmosphere: 5
Food: 5
Service: 5
Rene Espinoza
Never been to this location until tonight but let me tell ya , ma man Wesley provides exceptional and amazing customer service! Will visit morešš»
Atmosphere: 5
Food: 5
Service: 5
DioBrandonn
Didn't receive any taco sauce with my tacos. Not a huge deal but very disappointed. I usually smother my tacos in sauce.
Atmosphere: 1
Food: 3
Service: 1
Jon Barrera
Third time already I order food and both orders of fries look like they had a spoon full in them. When I tried calling back I get no answer. The staff is very lazy and donāt give you what you pay for. Please donāt waste your money it your time here
Atmosphere: 1
Food: 1
Service: 1
ROBERT NIETO
Ordered a #12 got no napkins, no ketchup and no recept.
Order twice for delivery and both times my order was wrong
Rick Urias
Iāve come here before and thereās a manager a white male who is very professional and takes extra miles. However I showed right now at 5am on aug 13th
And I ordered up the same thing I always do
4 orders of tacos which is 8 total All without taco sauce and 4 without cheese
There was a scronny mixed African teenager It looked like
And he could not get my order right
I was thinking he was playing a joke on me
He kept saying so 8 orders of tacos
And I kept saying no 8 order would be 16 total since they come in orders of 2
And he couldnāt understand So I decided to pull around to the window hoping this was due to hearing
And I told him for a 4th time āI want 4 orders of tacos which should be 8 totalā
And he said āI donāt understand what youāre asking for broā I asked for a manager And he stated there was no manager
I was super hungry and was craving jacks tacos before an early work shift
Had to take my business somewhere else because I could not risk the time of having my order messed up
Huge disappointment this drive thru teen needs to addressed and corrected Can only imagine Heās doing that to others.
Itās not rocket science.
The main thing though is no management??? How is that acceptable?
This needs to be reported to the big dogs Having this place ran with people with no common sense is not acceptable No management? Thatās scary.
Come to update my review. I have spoken to the district manager Melanie Green. I was loss of words the way Melanie continued to make excuses for what is going on at this location. She stated no adults as far as managers stick around because of lack of pay to Jack employees so she said āyes it is mainly kids that run the placeā as if that is acceptable if any kind. She told me how she was new to her position and ever since she started itās been nothing but bad experience for her. I have no idea how someone high up cannot correct this. I will be going to the Texas food handling dept as well for several others reviews on the condition of this place. Dirty restrooms etc. dirty dining room. Soda machine not cleaned. Then the owner has the audacity to leave smart remarks such as āthanks for the great review! See you next timeā when others are making there complaints. This is non sense. The kids here are having the time of their lives ruining the image of jack in the box and not serving the locals the way we need to be served. Why have this place opened then at all? We need more good people in this world.
Jennifer McCarthy
Had to come back to change my review. I guess in the 4 years since the last time I left a review, things have gone waaaayyyy downhill!
Needed to hit the bathroom before we ordered. Thankfully someone was walking out of the womens bathroom and held the door open for me. You have to order food first and then they give you the key to open the bathroom.
The bathroom was horrible! The stall door was off and wouldn't close unless you pulled back the center post. There was no tp in the one stall that wasn't completely trashed with feces all over. There were bugs crawling everywhere and the floor looked like a toilet overflowed and they just pushed it down the drain. Brown water in the corners and on the drain.
All this made me take notice of other issues. The dining area looked like they mopped with grease water. It was slick, dirty streaked and smelled funny.
As my son needed the bathroom also, I ordered a drink so he could get the key.
The men's was just as bad.
The soda machine in the lobby is for decoration and they have to get you the drink from the back. All the containers that would usually hold napkins, ketchup and such had been taken out and left a counter with several large holes. The tables were also dirty and chairs just kind of random places.
I tossed the soda as neither of us trusted even the drink to be uncontaminated.
Don't do it!!!
Atmosphere: 1
Food: 1
Service: 1
Brian Limon
Place is pretty dirty. It just seems like kids are running the store. No management around.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fries, Burger, Two Tacos
Christian Mitchell
I was given a breakfast biscuit instead of the actual bun for my burger. Food was also very cold
Quick drive-through - order was correct š
Atmosphere: 5
Food: 5
Service: 5
Worst place ever ā¦ 30 mins in the drive thru sitting at the mic with one car in front of me is ridiculous. I will never come here againā¦..
Atmosphere: 1
Food: 1
Service: 1
Probably the worst Jack in the Box Iāve been to. No condiments, lack of listening through the drive thru, long wait times in drive thru, especially at night. Food was mediocre. Keep getting disappointed with this place. Not wasting my time here again.
Atmosphere: 1
Food: 1
Service: 1
Not only did the service suck but I paid for 2 orders that I was given wrong orders!! I called numerous times and every time the phone says to leave a message. They don't deserve the one star given.
They will be reported!!!!
Excellent
Very friendly service. Good food
Atmosphere: 5
Food: 5
Service: 5
Never been to this location until tonight but let me tell ya , ma man Wesley provides exceptional and amazing customer service! Will visit morešš»
Atmosphere: 5
Food: 5
Service: 5
Didn't receive any taco sauce with my tacos. Not a huge deal but very disappointed. I usually smother my tacos in sauce.
Atmosphere: 1
Food: 3
Service: 1
Third time already I order food and both orders of fries look like they had a spoon full in them. When I tried calling back I get no answer. The staff is very lazy and donāt give you what you pay for. Please donāt waste your money it your time here
Atmosphere: 1
Food: 1
Service: 1
Ordered a #12 got no napkins, no ketchup and no recept.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Fries, Chicken Sandwich
Restaurantji Recommends
Order twice for delivery and both times my order was wrong
Iāve come here before and thereās a manager a white male who is very professional and takes extra miles. However I showed right now at 5am on aug 13th
And I ordered up the same thing I always do
4 orders of tacos which is 8 total
All without taco sauce and 4 without cheese
There was a scronny mixed African teenager
It looked like
And he could not get my order right
I was thinking he was playing a joke on me
He kept saying so 8 orders of tacos
And I kept saying no
8 order would be 16 total since they come in orders of 2
And he couldnāt understand
So I decided to pull around to the window hoping this was due to hearing
And I told him for a 4th time
āI want 4 orders of tacos which should be 8 totalā
And he said āI donāt understand what youāre asking for broā
I asked for a manager
And he stated there was no manager
I was super hungry and was craving jacks tacos before an early work shift
Had to take my business somewhere else because I could not risk the time of having my order messed up
Huge disappointment this drive thru teen needs to addressed and corrected
Can only imagine
Heās doing that to others.
Itās not rocket science.
The main thing though is no management??? How is that acceptable?
This needs to be reported to the big dogs
Having this place ran with people with no common sense is not acceptable
No management? Thatās scary.
Come to update my review. I have spoken to the district manager Melanie Green. I was loss of words the way Melanie continued to make excuses for what is going on at this location. She stated no adults as far as managers stick around because of lack of pay to Jack employees so she said āyes it is mainly kids that run the placeā as if that is acceptable if any kind. She told me how she was new to her position and ever since she started itās been nothing but bad experience for her. I have no idea how someone high up cannot correct this. I will be going to the Texas food handling dept as well for several others reviews on the condition of this place. Dirty restrooms etc. dirty dining room. Soda machine not cleaned. Then the owner has the audacity to leave smart remarks such as āthanks for the great review! See you next timeā when others are making there complaints. This is non sense. The kids here are having the time of their lives ruining the image of jack in the box and not serving the locals the way we need to be served. Why have this place opened then at all? We need more good people in this world.
Had to come back to change my review. I guess in the 4 years since the last time I left a review, things have gone waaaayyyy downhill!
Needed to hit the bathroom before we ordered. Thankfully someone was walking out of the womens bathroom and held the door open for me. You have to order food first and then they give you the key to open the bathroom.
The bathroom was horrible!
The stall door was off and wouldn't close unless you pulled back the center post. There was no tp in the one stall that wasn't completely trashed with feces all over. There were bugs crawling everywhere and the floor looked like a toilet overflowed and they just pushed it down the drain. Brown water in the corners and on the drain.
All this made me take notice of other issues. The dining area looked like they mopped with grease water. It was slick, dirty streaked and smelled funny.
As my son needed the bathroom also, I ordered a drink so he could get the key.
The men's was just as bad.
The soda machine in the lobby is for decoration and they have to get you the drink from the back. All the containers that would usually hold napkins, ketchup and such had been taken out and left a counter with several large holes. The tables were also dirty and chairs just kind of random places.
I tossed the soda as neither of us trusted even the drink to be uncontaminated.
Don't do it!!!
Atmosphere: 1
Food: 1
Service: 1
Place is pretty dirty. It just seems like kids are running the store. No management around.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fries, Burger, Two Tacos
I was given a breakfast biscuit instead of the actual bun for my burger. Food was also very cold
Atmosphere: 1
Food: 1
Service: 1
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