Jack in the Box

5509 Roosevelt Ave, San Antonio
(210) 627-2727

Recent Reviews

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Queen Bee

Says they are open 4am to 4am but have drive thru blocked and are closed at like 2am 230.... it's been on multiple occasions too so idk what the deal is with that but put that on your website for your business hours .

Maria D Moreno (Lulu)

Woww.. THERE ARE A LOT OF PEOPLE DISAPPOINTED BY JACK IN THE BOX.. EVEN I WAS A NUMBER ONE FAN.. TERRIBLE SERVICE.. I ORDERED 20 ORDERS OF TACOS AND THEY DID NOT GIVE ME ONLY 2 ONLY 2 ORDERS OF TACOS AND COLDS.. Like Could this business be improved I ask myself the question????

Juan Gonzales

Horrible customer service to say the least ,, a man named Donald at the window was extremely rude to me when questioned about my order being wrong ,,he repeatedly raised his voice at me and made rude remarks to me,,,I showed him the upmost respect when questioning him about my order being wrong yet he continued to raise his voice and conduct himself in a super unprofessional manor

Atmosphere: 1

Food: 3

Service: 1

Antonio Vargas Jr

Service was real slow and they seemed annoyed I was at the counter waiting for my order

Atmosphere: 5

Food: 5

Service: 3

Ram Vargas

Nasty store

Ruby Zamarripa

Ordered take out, when I got home(4 minutes away) my tacos were freezing cold as if not cooked, my shake was so watery like I just drank chocolate milk. I tried calling to talk to a manager and there was no answer and VM says it’s full. Very, very, very disappointed. Didn’t eat any of my meal. What a waste of money.

Atmosphere: 1

Food: 1

Service: 1

Juliandra Correa

The food was fantastic 😋

Atmosphere: 5

Food: 5

Service: 5

JadedDiamond Productions

Working night shifts and overnights at this location was a nightmare. The staff didn't seem to have any understanding of basic food safety or handling guidelines. They would prepare food without gloves, smoke in the walk-in cooler, and argue with customers. I reported these issues to management, but my concerns were completely ignored. It's gotten to the point where I'm afraid to eat at Jack in the Box because of how unsanitary this particular location was. I did my best, but when the higher-ups don't take action, there's only so much you can do.

Just a warning to yall...

Jesse Rodriguez

Every time I go to that Jack in the Box is always closed nobody on side even looking inside 135 p.m. doors are locked

Atmosphere: 1

Food: 1

Service: 1

Lee Byrom

Place is pretty rough.

Atmosphere: 1

Food: 4

Service: 4

Nancy Martinez

Every time we go there they never have anything they didn't have Coca-Cola they didn't have fries they didn't have the taquitos every time we've gone they usually don't have stuff there is no way to run a business

Food: 1

Service: 3

Jose Munoz Jr

WHAT IS HORRIBLE PLACE. SUNDAY 9/1/2024 ITS IS NOON. IVE BEEN HERE FOR 30 MINUTES. I was never acknowledged by this young man. I'm picking up a grubhub order placed almost an hour ago. Cook complained loudly about his job! It was 2 sandwich and they refused to make the order until they clear the busy drive through line then he argued with me about the way things work.! This is garbage! I don't get paid by the hour and waiting 45 minutes for two breakfast sandwiches and a tea is disgusting. If we cancel it lowers our rating and we loose money. It's not a choice. Do better.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Supreme Croissant

Jimenez Family

Went through the drive thru. My double bacon cheeseburger was missing the bacon and they used a different cheese. When I went back to get it fixed I was asked so what you want us to make you another one? I said I want the burger to be made like what I asked for and pd for. The workers were laughing and playing around

Atmosphere: 2

Food: 2

Service: 2

Mark

What's the point of a "drive thru" if we have to pull up and park literally every time? If I wanted to park I wouldn't gone to Sonic. We tried ordering breakfast and the employee said no because "it takes too long".
Do better Jack.

Vanessa Ramirez

This location is a complete joke and reading some of these comments doesn’t surprise me one bit and as for the recipe I also didn’t get one I’m pretty sure there pocketing it !! lol we went to get tacos, burger and fries and when I say it was ALL completely buried the tortilla the taco part was torn and missing part of the tortilla the burger was burned the fries where all burnt too and very hard i guess the ceo or whoever is in charges doesn’t really care about there customers because they haven’t done anything to make it better . 8/12/2024

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