You know, I really shouldn't even bother with this. But the level of mediocrity frustrates me, and I feel like this is the only thing Jim's corporate even slightly considers in regards to feedback.
I went in for lunch, table for 1. I was put on a wait list for about 5 minutes which is completely fine. I can see the restaurant is half full.
I would MUCH rather the hostess tell me ahead of time that they're understaffed and there will be an extended wait time. Rather than being seated, and left alone for 25 minutes to figure that out for myself. I almost walked out initially, but decided to give them another chance and ask for my order to be taken. My order was taken at the register, and I sat back down. The bowl of cheese soup I ordered was cold, and the vegetables were hard. Like it hadn't been cooked for the proper amount of time. After 2 bites I decided that was enough.
For the record, I have had many good experiences at Jim's and it was one of my favorite restaraunts growing up. But this location in Balcones Heights, and the location at I-10 & Huebner have provided consistently poor experiences. Both of those buildings need to get knocked down with a wrecking ball or be completely remodeled/restaffed. Maybe pay your employees more so that they start to care.
Atmosphere: 1
Food: 1
Service: 1
Tank Turner
My wife's family loves Jim's. Its not my personal preference. I know it's diner themed, but this location could use an interior face lift. Wasn't the cleanest either. Carpets looked like they had seen much better days. 3 stars because The Clubhouse sandwich is fire!
Atmosphere: 2
Food: 3
Service: 3
charlie b
Filthy place Absolutely Terrible Food.
Dave
Nice people but this place is well past it’s prime. Sad really because I remember Jim’s from the 90s and thought it was decent. (They were replacing booths—perhaps a much needed renovation (and deep clean please it's nasty!) is coming or thus location is closing?
Atmosphere: 1
Food: 4
Service: 4
Coral Reef
Great customer service , food came out quickly and came out in great quality. Food well seasoned and tasted great.
Atmosphere: 5
Food: 5
Service: 5
Tara Funderburk
THE MANAGER CHRISTINE IS ONE OF THE BEST MANAGER THAT THEY HAVE THERE. SHE'S ALWAYS WALKING AROUND TALKING TO THE GUEST.
Service: 5
Lincoln R
me and my close friends go to this exact Jims no matter where we're at in town. its our go to. our server Devin was absolutely awesome. great attitude, service, and assurance. we've always had great service but Devin was unmatched.
Atmosphere: 3
Food: 5
Service: 4
Angie
They need to seriously do a deep cleaning at this location. Curtains WINDOWS carpet walls EVERYTHING
Damon Shodrock
Jim's had a very diverse menu. You can ask for crispy edges on your pancakes....and they will make it happen!
Atmosphere: 4
Food: 5
Service: 5
M Dianne Thompson
2 of 3 plates were good n the rice pilaf was rotten the menu isn't what u get.
Tuesday morning, it couldn't have felt more at home. I know it looks odd on the corner of a busy intersection, but if you get caught in traffic and have time for a detour, you won't regret it. It was busy atmosphere and everything still came on a timely manner with attentive service, and Hot food,what else could you ask for?!
Atmosphere: 5
Food: 5
Service: 5
Maira Loza
Food is tasty and customer service is amazing
Atmosphere: 5
Food: 5
Service: 5
Adam mtz
The pork chops didn't taste delicious. It had an aftertaste. I usually eat at Jim's. But pork chops no.
Atmosphere: 4
Food: 3
Service: 4
Imagen Studios
It's a classic diner, food was ok but the service was lacking. Had to wait 10 minutes before a waitress got our order.
You know, I really shouldn't even bother with this. But the level of mediocrity frustrates me, and I feel like this is the only thing Jim's corporate even slightly considers in regards to feedback.
I went in for lunch, table for 1. I was put on a wait list for about 5 minutes which is completely fine. I can see the restaurant is half full.
I would MUCH rather the hostess tell me ahead of time that they're understaffed and there will be an extended wait time. Rather than being seated, and left alone for 25 minutes to figure that out for myself. I almost walked out initially, but decided to give them another chance and ask for my order to be taken. My order was taken at the register, and I sat back down. The bowl of cheese soup I ordered was cold, and the vegetables were hard. Like it hadn't been cooked for the proper amount of time. After 2 bites I decided that was enough.
For the record, I have had many good experiences at Jim's and it was one of my favorite restaraunts growing up. But this location in Balcones Heights, and the location at I-10 & Huebner have provided consistently poor experiences. Both of those buildings need to get knocked down with a wrecking ball or be completely remodeled/restaffed. Maybe pay your employees more so that they start to care.
Atmosphere: 1
Food: 1
Service: 1
My wife's family loves Jim's. Its not my personal preference. I know it's diner themed, but this location could use an interior face lift. Wasn't the cleanest either. Carpets looked like they had seen much better days. 3 stars because The Clubhouse sandwich is fire!
Atmosphere: 2
Food: 3
Service: 3
Filthy place
Absolutely Terrible Food.
Nice people but this place is well past it’s prime. Sad really because I remember Jim’s from the 90s and thought it was decent. (They were replacing booths—perhaps a much needed renovation (and deep clean please it's nasty!) is coming or thus location is closing?
Atmosphere: 1
Food: 4
Service: 4
Great customer service , food came out quickly and came out in great quality. Food well seasoned and tasted great.
Atmosphere: 5
Food: 5
Service: 5
THE MANAGER CHRISTINE IS ONE OF THE BEST MANAGER THAT THEY HAVE THERE. SHE'S ALWAYS WALKING AROUND TALKING TO THE GUEST.
Service: 5
me and my close friends go to this exact Jims no matter where we're at in town. its our go to. our server Devin was absolutely awesome. great attitude, service, and assurance. we've always had great service but Devin was unmatched.
Atmosphere: 3
Food: 5
Service: 4
They need to seriously do a deep cleaning at this location. Curtains WINDOWS carpet walls EVERYTHING
Jim's had a very diverse menu. You can ask for crispy edges on your pancakes....and they will make it happen!
Atmosphere: 4
Food: 5
Service: 5
2 of 3 plates were good n the rice pilaf was rotten the menu isn't what u get.
Atmosphere: 4
Service: 5
Restaurantji Recommends
Tuesday morning, it couldn't have felt more at home. I know it looks odd on the corner of a busy intersection, but if you get caught in traffic and have time for a detour, you won't regret it. It was busy atmosphere and everything still came on a timely manner with attentive service, and Hot food,what else could you ask for?!
Atmosphere: 5
Food: 5
Service: 5
Food is tasty and customer service is amazing
Atmosphere: 5
Food: 5
Service: 5
The pork chops didn't taste delicious. It had an aftertaste. I usually eat at Jim's. But pork chops no.
Atmosphere: 4
Food: 3
Service: 4
It's a classic diner, food was ok but the service was lacking. Had to wait 10 minutes before a waitress got our order.
Atmosphere: 3
Food: 4
Service: 3
Waiter was phenominal.
Atmosphere: 5
Food: 5
Service: 5
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