KFC

11727 SE Loop 410 Acc Rd, San Antonio
(726) 336-9272

Recent Reviews

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TEVIS RANDALL

I strongly suggest that any patrons or Dashers stay away from this location during the 4pm shift. They are very unprofessional and the level of disrespect that I have seen from them today is something that needs to be addressed. This group of workers needs to be trained in how to deescalate a situation. The manager during this shift is not capable of doing so either. The way she allowed the worker to continue with the abusive language was totally uncalled for and shows her lack of training in the matter as well.

Atmosphere: 1

Service: 1

SHOP ALLN1

I just witnessed a store employee curse out a Door Dasher and the manager just agreed and allowed the abusive language to continue. It seemed as if the worker was the one in control. The Dasher even pleaded to just let the situation go so that they could continue their job and the worker would not. She even went as far as threatening their job and questioning the career choice. This is not how workers should be treated. That young lady needs to be terminated immediately, along with the manager who did not intervene properly.

Atmosphere: 1

Service: 1

Jeffrey Artisan

The staff called me a derogatory name because I explained to them that they were able to provide better service when assisting a Dasher.

They took the order from me after making me confirm it and the manager even allowed the worker to continue to throw insults and slurs at me with no consequence.

Today is 1/12/26 at 4:30pm. The staff worker has 222 in red on her neck and the manager is a short female (possibly Hispanic and Asian mixed).

Atmosphere: 1

Service: 1

Angry Frog

Quick service very friendly staff

Atmosphere: 5

Food: 5

Service: 5

thee synapse spark

Hour & half till close and they don't have chicken 🍗 wow

Tammy Mcnabney

Ok the chicken strips or dry and burnt and old oil!! PLEASE change your oil!! This KFC it's got to be probably the worst one I've been at yet!!! being new I thought it would be awesome it's not! you guys need to improve a bunch!!!

Liam Chasteen

Food was good but the place needs a new manager absolutely doesn't know how to handle customers

Atmosphere: 1

Food: 3

Service: 1

Debi Jack

I went after work Friday today around 530pm. Chicken was hard and dry, busiest were hard like hockey pucks. I will NEVER go there again.

Atmosphere: 1

Food: 1

Service: 1

Gabriela Gomez

DoorDash here at 10:33pm, asked the employee if the order was ready, specifically told me to come back in a couple minutes cause the order wasn’t ready yet, waited 10 mins and pulled up again, asked if it was ready and it was, pulled up, all she asked was what was the name and she handed me the order with such aggressive attitude and didn’t say anything, just handed me the order and drink and just closed the window, ridiculous, if you don’t wanna work at a job you don’t want to, then work somewhere else, why be rude and ugly with customers just cause you don’t like your job, even besides that, if you do like your job, why have an attitude. It doesn’t show a great image to the store. I hope she has a better and blessed night but I find it disrespectful to be in that type of way.

Atmosphere: 1

Food: 1

Service: 1

Sandra Ortiz

It's 98° outside and inside KFC it's 80° Can even enjoy dine in dinner had to ask them to put in a bag to go. No one knows what they are doing. Need a better manager on duty that knows how to lead a crew.

Atmosphere: 1

Food: 3

Service: 1

Mary Lucas

Unable to reach the kiosk with my disability, I tried to get assistance from a person. I had to get angry and raise my voice to get any service at all. Finally the very young manager helped me, but when I got home, part of my order was not there.

Atmosphere: 1

Food: 3

Service: 1

rox maskell

When I got to the location I was greeted by a gentleman in drive throu who was then interrupted by a woman who rudely said I got it I ordered the 3 piece chicken meal. The chicken was very old. The pieces of chicken were cold and hard to eat. The coleslaw was warm. Ordered a drink no straw or napkins added to the bag. The worst food ever. Service has left something to be desired. I got no receipt either

Food: 1

Service: 1

Rachel Cruz

Bought 2 number one and asked to add coleslaw on one meal they didn’t have coleslaw which is odd? so then I asked to add a chicken breast to each which bumped up the price we asked for one to be crispy the other original got home and we got both original called to some person named Richard that said that he couldn’t do anything about it! What? What kinda of service is this!!! we pay an arm and a leg for what we want and they couldn’t solve this issue. NEVER WILL I RETURN TO THIS RESTAURANT!!! Whoever is in charge of this restaurant is driving customers away!!

Food: 1

Service: 1

Romie Campbell

Service was terrible. Got my order wrong, and when I got back to redue my order, it took 35 minutes to remake. Missed my whole lunch.

Atmosphere: 2

Food: 3

Service: 1

Jennifer Ramirez

Went to go eat taking our 6 yr old grandson for the first time. All the tables were dirty. It was about 145 pm and not busy. The manager said we needed to place our own oder. I didn't come out to eat to work. Maybe if they were busy i could understand but we were the only customers in the lobby and 2 cars in the drive thru. Just a terrible experience. Going to the KFC on military and zarzamora where they have a clean restaurant and great service

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