Main Event San Antonio West

Kids had a good time, but we had quite a few games that did not work but still took our credits.

avoid at all COSTT !!! the customer service here is awful , they do not know how to greet , mind you this was my first time here ?? no one explained anything , acting like i could read minds , the women and male in the front were to busy talking to eachother and rude!!! some women that worked here talked to me in the rudest way ever , no manners what so ever !! never going , find new employees

Food: 5

Service: 1

Recommended dishes: Build Your Own Pizza, Wings, Game Play

We went at noon and had a great time. It was pretty empty, clean. We had a great time.

Atmosphere: 5

Service: 4

We booked our daughter's birthday party here and it's the absolute worst party I've ever thrown for her. Don't waste your hard earned money on this place. We were treated like second class citizens because someone had rented out the entire place. I get that they had a huge contract but I had already reserved my spot. Everything was rushed. All the food was late and the kids weren't even given enough time to eat their food. Then all plates and drinks were picked up without notice. They even took away the cake plates and forks and didn't want to bring them back so we could sing and cut the cake. I understand that my business was nothing compared to someone who could afford to rent out the place however I paid for a service that they couldn't deliver. As everyone was being kicked out, they turned all the lights off. Absolutely ridiculous. Never again.

Atmosphere: 1

Food: 1

Service: 1

So decided to give this place another try from our first bad experience where food was sloppy and tasted overly reheated and the place itself was not ran correctly, the place was also over capacity on out 1st time!!

Our second experience however , was twice as bad except for the fact I did not see as many people this time around and i can certainly see why.
So i went as a family night out of course meaning with children , went with the all you do package and we also dined in. The bowling part was okay even though the lanes are clearly smaller then your regular size lanes and it wasn’t too bad. Everyone near us was respectful and so was the workers there in that particular area. It wasn’t till we ordered our food that it took over an hour to get inly to get undercooked cold pizza!!?? Like how do you mess up pizza? Drinks were flat and some were just carbonated water. The food by the end of the night started to hurt our stomachs with the little we ate because it was not done , we asked fora manager that never came , our kids were getting bored waiting so we just continued to the obstacle coarse . Let it slip. When we get to obstacles even though they tell you they will help your kid if they get stuck , or not allow for pushing of other kids etc… it was not even paid attention to , asked the guy to help my little one cause his ropes got stuck and he went over there to watch him do it himself? As if he didn’t want to touch kids because he did the same to multiple kids. Like definitely the wrong people working there like its a kids place. Then we go over to laser tag where the guy got frustrated on a children with problems. Then when we went to prize shop that guy gave us a attitude mind you that all the teenagers were looking after one another as i was asking for a manager , said things like idk where the manager is , think she went home , or just plain out had no responses. Like wth!? Saw another worker who looked not high and then got a manager through that worker! Manager came she looked like she didn’t want to deal with it either and saying kids will be kids!!?? Like is that your son or something? She was not empathetic, kind of giggled a little and didn’t even walk to the direction to speak with the employees for their input or have them walk to office or something. She continued to walk away. The place was not clean , it smelled like stinky carpet and the restrooms were not kept clean either. The entire work staff was rude and unprofessional and half the games didn’t work!!! If you said something about game not working they looked annoyed. Never will I ever come to this place again!!!

Kid-friendliness: Not a safe one

Atmosphere: 3

Food: 1

Service: 1

Good first experience.. great vibes. Games and prizes are not too expensive. Good game selection along with decent prize selection. I had ice cream it was cheap $4 for a decent size scoop. Would definitely go back again, definitely kid friendly

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Game Play

Food is great. The staff was cold and bitter. Except the bartender. Bartender was solid. Everyone else we encountered had a monotone expression like we were so bothersome to order a Pizza and buy $60 game cards and spend money here. The RBF Pizza girl was so rude. First and last time here.

Atmosphere: 5

Food: 5

Service: 1

The staff was great but overall they seemed overwhelmed by the excessive amount of people. Food took longer than usual a lot of games weren't working.

Atmosphere: 2

Food: 4

Service: 5

Nice place but not for kids under 4 feet tall. There's no activities for toddlers only arcade games.

There were girls and they said they reserved the laser tag and that's confusing. How does one reserve laser tag.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Birthday Cake, Game Play

We were guests at a birthday party. They gave me and my kids pizza slices that were so undercooked it was literally dough and I didn't realize this until I had already almost finished the slice. I thought it was cheese. Thank goodness my kids didn't eat any, I wouldn't let them. At least I was refunded for this. I don't like leaving bad reviews but food poisoning is dangerous and I'm hoping I don't get sick. I get things happen and especially during rush times, but I worked in food service and there's just not really an excuse for that.

Atmosphere: 3

Food: 1

Service: 3

Do not have a birthday party there. They have let us down now for the last time and we will not be having another birthday party at this location. We paid for all of the events only to be told once we arrive that one of the main events is closed and won't be available. The hostess did her best to make it right but something is really wrong when a sales team fails their customer and their team on the floor. They are left with the mess they leave by not communicating the limitations and their inability to fulfill their end of the contract. We had to figure out to not ruin my son's birthday but this will be our last visit here. So unfortunate that a sales team can do a bait and switch and not be there to face the music and fix what they did wrong to a loyal customer.

Atmosphere: 3

Food: 4

Service: 1

For lunch and an all-play pass (no video games), there were highs and lows, but then again, 3.5 hours of family time just flew by. Really, isn't that what it's all about?

In every interaction, employees were extremely polite and helpful. Apart from the restaurant, the entire area was very noisy and a little warm, so it was a bit of heat faintness and growing headache that led to us calling it a day.

Rated independently:

1. Restaurant - 4 Stars (reasonably priced for the amount of food that tasted good)

2. Bowling - 1 Stars (they made maximum use of the space which meant crowding behind the wood part and difficulty navigating the seating/table area; It was almost impossible to see the markings on the lane for judging your throws; and enough new bowlers around that no one observed many of the common etiquette rules like waiting to throw immediately next to you... finally, the fact that you pay by time and not number of games was also aggravating as the bar dropped in front of the pins while I was throwing the ball for my 9th frame)

3. Laser Tag - 3 Stars (decent room with obstacles and angles of attack, but the guns worked inconsistently... It's never fun when a player can't rack up points)

4. Ropes Course - 5 Stars (relatively small and only one story, but everything was in terrific shape with a good variety of "obstacles" to navigate and an impressive level of consideration by adults and children alike)

Atmosphere: 4

Food: 4

Service: 5

We were there for a birthday party for a little kid... so wasn't expecting much. But our orders got delivered by a different server and my hubby waited nearly an hour for his burger. Our waiter was apologetic so we tipped him ok but yeah, it doesn't take that long to fix the mixup and make a burger or two.

Atmosphere: 3

Food: 3

Service: 3

It was fun to play all the games, one of the cashiers (I think he was Arab) was really kind towards us, he really made our experience better. However, the machines that issue cards have false offers in them (specifically the offer that tells if you buy a card and sign your email, you're offered 30 minutes of gameplay). We tried to get the offer but it never works out.