This was my first time trying Marcos and the staff was very nice and friendly and the service was very quick too! also the hot honey pepperoni magnifico is my new fav!!
Atmosphere: 5
Food: 5
Service: 5
James Crall
I'm pretty much done with Marco's. The food is decent, but they get my order wrong just about every time.
Atmosphere: 3
Food: 3
Service: 4
Randy Mulholland
I'd rather eat dirt.
Atmosphere: 1
Food: 1
Service: 1
Caitlin Barboza
Great food. Horrible service and poorly run.They have every employee working in the back and nobody at the counter with a line of customers waiting. When I heard our order called I waited and then finally just went to get it off the shelf myself but was reprimanded.I regret the amount of money my husband and I have spent here and how times I have recommended them to other people.It’s unfortunate because the pizza really is good. We were such frequent customers for years but recently we’ve had several problems with them.
Atmosphere: 1
Food: 5
Service: 1
Jack Lehman
Ordered carryout. Not bad pizza, medium was what I'd call a small pizza however. The store's door had this lock thing on it so I thought it was closed, got confused to double check I was charged, and eventually decided to open the door with the lock, looking like an idiot. Imo y'all should probably remove that thing on the door, makes you look closed.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
Sharon Swift
I received an incomplete order for the second time. All they offered was $5 off my next order. Why would I continue to order from a place that doesn't send what I ordered?
Atmosphere: 1
Food: 1
Service: 1
Vanessa Renee
This place never disappoints. No issues with past deliveries or carry outs. Customer service is always courteous. I walk in and workers are busy but attentive to me , and the place is clean and organized. Thank you y’all for being awesome!Dietary restrictions: Pizza bowls
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
M &M
Pizza is always tasty! Was very impressed with the pizza maker, the dude made sure to wash his hands in the kitchen sink after returning from the restroom, could have just washed hands in the RR, but did the right thing and washed again before returning to food prep! Was there almost 10 minutes and didn't see the workers on their personal phones once, which is refreshing to see as that is a rarity these days! Love me some Marcos
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Pizza, I Always Order the Large Specialty Deluxe Pizza Thin Crust mmmmmmmm
Solid 5 stars on your phily cheese pizza...coming from Detroit and dining in Chicago ..not bad at all ....would revisit, friendly staff !!
Patty H.
The Liza and sandwich were good. The bread is flavorful. Service was quick. The place is your typical counter pick up pizza place. Order, pick up at counter. Done.
Sherif Aly
I will never order from Marco's Pizza again. The pizza is good, but the ordering process is very frustrating. I receive Marco's Pizza coupons in the mail a few times per month but they do not work on the website or in the store (multiple occasions). Why mail coupons that do not work? The workers in the store can do nothing about it because it is apparently an IT issue. I tried to leave feedback on the Marco's Pizza website, but that webpage does not work either! Marco's should fire their IT department. From now on, the coupons will go straight into the trash.
Chelsey Neil
We love other Marco's pizza locations. The pizza is great. However, we have ordered at this location 3 times and ALL THREE TIMES there has been an issue with preparing/providing the order. The third time, we ordered and paid for delivery. They waited until the pizza was ready to call us and tell us they had no delivery person. That call should have been made when the order came in so we could decide if we wanted to proceed. We had already paid for the order, a delivery fee and a tip, and were expecting the pizza to arrive by the time the call came. We had to go pick it up, when we not planning to and had other things going.I was cordial at pickup, but made it clear I was not pleased with their 0 for 3 order success. I wasn't rude, I was calm, just expressed my displeasure. In the end, they seemed to put a good for forward when they gave us the order for free to make up for it. But as I walked out the door, the girl at the counter hollered at my back, "we all have things happen sometimes!" And that did it. I'm over the Bulverde Marco's lack of customer service. I understand the delivery person not showing up was beyond her control. But there was things that could have been done to mitigate the issue that WERE in her control, and the attitude of "you should just be understanding" when you are making poor business decisions is not acceptable.
This was my first time trying Marcos and the staff was very nice and friendly and the service was very quick too! also the hot honey pepperoni magnifico is my new fav!!
Atmosphere: 5
Food: 5
Service: 5
I'm pretty much done with Marco's. The food is decent, but they get my order wrong just about every time.
Atmosphere: 3
Food: 3
Service: 4
I'd rather eat dirt.
Atmosphere: 1
Food: 1
Service: 1
Great food. Horrible service and poorly run.They have every employee working in the back and nobody at the counter with a line of customers waiting. When I heard our order called I waited and then finally just went to get it off the shelf myself but was reprimanded.I regret the amount of money my husband and I have spent here and how times I have recommended them to other people.It’s unfortunate because the pizza really is good. We were such frequent customers for years but recently we’ve had several problems with them.
Atmosphere: 1
Food: 5
Service: 1
Ordered carryout. Not bad pizza, medium was what I'd call a small pizza however. The store's door had this lock thing on it so I thought it was closed, got confused to double check I was charged, and eventually decided to open the door with the lock, looking like an idiot. Imo y'all should probably remove that thing on the door, makes you look closed.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
I received an incomplete order for the second time. All they offered was $5 off my next order. Why would I continue to order from a place that doesn't send what I ordered?
Atmosphere: 1
Food: 1
Service: 1
This place never disappoints. No issues with past deliveries or carry outs. Customer service is always courteous. I walk in and workers are busy but attentive to me , and the place is clean and organized. Thank you y’all for being awesome!Dietary restrictions: Pizza bowls
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Pizza is always tasty! Was very impressed with the pizza maker, the dude made sure to wash his hands in the kitchen sink after returning from the restroom, could have just washed hands in the RR, but did the right thing and washed again before returning to food prep! Was there almost 10 minutes and didn't see the workers on their personal phones once, which is refreshing to see as that is a rarity these days! Love me some Marcos
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Pizza, I Always Order the Large Specialty Deluxe Pizza Thin Crust mmmmmmmm
Always so delicious and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Pepperoni Magnifico
Pizza was super good! Service was amazing and it was a super nice atmosphere the pepperoni pizza was goood and hot and I had a great time
Restaurantji Recommends
Always great pizza and fast
Food: 5
Service: 5
Solid 5 stars on your phily cheese pizza...coming from Detroit and dining in Chicago ..not bad at all ....would revisit, friendly staff !!
The Liza and sandwich were good. The bread is flavorful. Service was quick. The place is your typical counter pick up pizza place. Order, pick up at counter. Done.
I will never order from Marco's Pizza again. The pizza is good, but the ordering process is very frustrating. I receive Marco's Pizza coupons in the mail a few times per month but they do not work on the website or in the store (multiple occasions). Why mail coupons that do not work? The workers in the store can do nothing about it because it is apparently an IT issue. I tried to leave feedback on the Marco's Pizza website, but that webpage does not work either! Marco's should fire their IT department. From now on, the coupons will go straight into the trash.
We love other Marco's pizza locations. The pizza is great. However, we have ordered at this location 3 times and ALL THREE TIMES there has been an issue with preparing/providing the order. The third time, we ordered and paid for delivery. They waited until the pizza was ready to call us and tell us they had no delivery person. That call should have been made when the order came in so we could decide if we wanted to proceed. We had already paid for the order, a delivery fee and a tip, and were expecting the pizza to arrive by the time the call came. We had to go pick it up, when we not planning to and had other things going.I was cordial at pickup, but made it clear I was not pleased with their 0 for 3 order success. I wasn't rude, I was calm, just expressed my displeasure. In the end, they seemed to put a good for forward when they gave us the order for free to make up for it. But as I walked out the door, the girl at the counter hollered at my back, "we all have things happen sometimes!" And that did it. I'm over the Bulverde Marco's lack of customer service. I understand the delivery person not showing up was beyond her control. But there was things that could have been done to mitigate the issue that WERE in her control, and the attitude of "you should just be understanding" when you are making poor business decisions is not acceptable.
Food: 5
Service: 1