Definitely will not be coming back to this McDonald’s everyone who works here is rude and it states on Google that the lobby doesn’t close till 11pm but when I walked inside was told the lobby was closed at 10pm but the door was unlocked very unprofessional to close early when the time of operations state something different
Atmosphere: 1
Food: 1
Service: 1
kevin steiner
It's mcdonalds but the customer service is always really good here and the place is kept really clean. Mcdonalds food is not the healthiest or the best but due to the atmosphere and customer service they get 4 stars
Atmosphere: 5
Food: 3
Service: 5
John
Never disappointed nice fresh food.
Andrew Romero
Their food was fast and fresh and the employees were nice and helpful
Atmosphere: 5
Food: 5
Service: 5
Taylor Bell
About as good as McDonald's gets.
Atmosphere: 4
Food: 4
Service: 4
Amanda B.
The night crew got my order wrong and failed to provide a receipt. I went to the door and they tried to tell me to go to the drive thru to get it fixed, but the line was so long it wrapped around the lot. Failed to correct the error in the order or wave me to the 3rd window, so I called and spoke with the night manger. David or Daniel or something like that, informed me that a replacement meal would be put into the system so I could come back. He was kind and friendly.
Well I came back, and the older Hispanic woman manager at 11:30 AM (morning manager probably) had a serious complex about replacing my food and tried to tell me I was essentially lying. I mean immediately. She barely listened to my case to begin with. The most argumentative “manager” I have dealt with, and it was almost as though she felt power over gatekeeping replacement chicken tenders lol. The minimum standard for management is being kind to customers and she didn’t have an once of kindness in her. She fought it and told me that it’s against policy and was incredibly rude, interrupting me and refusing to listen as she continued to deny my request.
As soon as I told this “manager” that I have everything on recording from last night and today, (dash cam), she decided to replace the food but continued the blatant disrespect. She almost went as far as only replacing the drink because that was the initial problem with the order. She didn’t even want to hardly give me her name- she said it so fast followed by a question, that it’s obvious she’s dodging accountability for who she is.
Absolutely the worst customer service you can imagine, and it’s fast food - so the bar is pretty low.
The owner of this franchise needs to seriously reconsider who they keep employed as managers because some people hate helping customers, and this woman is one of those people.
It’s McDonald’s yall, it’s not *difficult*.
Atmosphere: 1
Food: 3
Service: 1
Sondra “Esco” Escobedo
Love that they make my coffee perfect every time and the biscuits are always hot and buttery, but the atmosphere and the homeless that go inside and either cause nonsense or scare you because they look like they are about to snap,so that makes this MCD a place to take your food to go.
Atmosphere: 1
Food: 5
Service: 5
Shannon Chiquito
Always slow and the staffers minority speak Spanish and the communication sucks. My suggestion would be to have long wait times and just order through the app to avoid the miscommunication when you're trying to order.
The manager has a bad attitude early in the morning, she refused to correct my mother's order. They also gave me a orange juice that was thick and slimy... Never again they need an inspection asap ..
Atmosphere: 1
Food: 1
Service: 1
Ashliee Lopez
Worst customer service ever! The young lady passed me the bag, and it ripped !! She slammed the door/ window on us and didn’t ask if we were okay or if we needed anything. The bag fell on the floor…. We were a group of 4, and the crew just laughed at us. The McDonald’s crew was not friendly nor considerate of the money we just spent…. We didn’t make a scene because we were hungry. However, for the McDonald’s crew to be unprofessional was so rude and disappointing… spend your money elsewhere. There was no sauces nor ketchup in our ripped bag. We are so dissatisfied!!! They were inconsiderate and immature about the situation. We paid extra for condiments. McDonald’s needs to address this TO prevent situations like this!! We need better leadership, service, accountability, and support. DO BETTER MCDONALDS. Fries & nuggets were cold…
Atmosphere: 1
Food: 1
Service: 1
Fernando Cardoso Silveira
Everytime i come here with a mobile order, it is never ready, and you have to ask for them to make the order again, or you'll just wait forever.
Definitely will not be coming back to this McDonald’s everyone who works here is rude and it states on Google that the lobby doesn’t close till 11pm but when I walked inside was told the lobby was closed at 10pm but the door was unlocked very unprofessional to close early when the time of operations state something different
Atmosphere: 1
Food: 1
Service: 1
It's mcdonalds but the customer service is always really good here and the place is kept really clean. Mcdonalds food is not the healthiest or the best but due to the atmosphere and customer service they get 4 stars
Atmosphere: 5
Food: 3
Service: 5
Never disappointed nice fresh food.
Their food was fast and fresh and the employees were nice and helpful
Atmosphere: 5
Food: 5
Service: 5
About as good as McDonald's gets.
Atmosphere: 4
Food: 4
Service: 4
The night crew got my order wrong and failed to provide a receipt. I went to the door and they tried to tell me to go to the drive thru to get it fixed, but the line was so long it wrapped around the lot. Failed to correct the error in the order or wave me to the 3rd window, so I called and spoke with the night manger. David or Daniel or something like that, informed me that a replacement meal would be put into the system so I could come back. He was kind and friendly.
Well I came back, and the older Hispanic woman manager at 11:30 AM (morning manager probably) had a serious complex about replacing my food and tried to tell me I was essentially lying. I mean immediately. She barely listened to my case to begin with. The most argumentative “manager” I have dealt with, and it was almost as though she felt power over gatekeeping replacement chicken tenders lol. The minimum standard for management is being kind to customers and she didn’t have an once of kindness in her. She fought it and told me that it’s against policy and was incredibly rude, interrupting me and refusing to listen as she continued to deny my request.
As soon as I told this “manager” that I have everything on recording from last night and today, (dash cam), she decided to replace the food but continued the blatant disrespect. She almost went as far as only replacing the drink because that was the initial problem with the order. She didn’t even want to hardly give me her name- she said it so fast followed by a question, that it’s obvious she’s dodging accountability for who she is.
Absolutely the worst customer service you can imagine, and it’s fast food - so the bar is pretty low.
The owner of this franchise needs to seriously reconsider who they keep employed as managers because some people hate helping customers, and this woman is one of those people.
It’s McDonald’s yall, it’s not *difficult*.
Atmosphere: 1
Food: 3
Service: 1
Love that they make my coffee perfect every time and the biscuits are always hot and buttery, but the atmosphere and the homeless that go inside and either cause nonsense or scare you because they look like they are about to snap,so that makes this MCD a place to take your food to go.
Atmosphere: 1
Food: 5
Service: 5
Always slow and the staffers minority speak Spanish and the communication sucks. My suggestion would be to have long wait times and just order through the app to avoid the miscommunication when you're trying to order.
Atmosphere: 1
Food: 1
Service: 1
Took 20 mins in line to get food at drive thru
Atmosphere: 1
Food: 3
Service: 2
Drive thru on those late evening
WTH -🤪 gotta live to eat, gotta eat to live 😜😜🥰
Food: 4
Service: 5
Restaurantji Recommends
Nice dude
Atmosphere: 5
Food: 5
Service: 5
The manager has a bad attitude early in the morning, she refused to correct my mother's order. They also gave me a orange juice that was thick and slimy... Never again they need an inspection asap ..
Atmosphere: 1
Food: 1
Service: 1
Worst customer service ever! The young lady passed me the bag, and it ripped !! She slammed the door/ window on us and didn’t ask if we were okay or if we needed anything. The bag fell on the floor…. We were a group of 4, and the crew just laughed at us. The McDonald’s crew was not friendly nor considerate of the money we just spent…. We didn’t make a scene because we were hungry. However, for the McDonald’s crew to be unprofessional was so rude and disappointing… spend your money elsewhere. There was no sauces nor ketchup in our ripped bag. We are so dissatisfied!!! They were inconsiderate and immature about the situation. We paid extra for condiments. McDonald’s needs to address this TO prevent situations like this!! We need better leadership, service, accountability, and support. DO BETTER MCDONALDS. Fries & nuggets were cold…
Atmosphere: 1
Food: 1
Service: 1
Everytime i come here with a mobile order, it is never ready, and you have to ask for them to make the order again, or you'll just wait forever.
Atmosphere: 5
Food: 3
Service: 1
Kid-friendliness: Helpful
Atmosphere: 4
Food: 4
Service: 3
Loading...