I am writing to express my disappointment regarding a recent experience at your drive-through location.I arrived at the drive-through and waited at the speaker for over two minutes without being greeted or acknowledged. Since I had already placed a mobile order, I proceeded to pull forward to the window. There was a car ahead of me, and I waited behind it for approximately five minutes before reaching the window.When I informed the manager at the window that I had a mobile order, he rolled his eyes and, in a very disrespectful tone, told me that I “cannot do that” and that I had to wait at the speaker, emphasizing that there was only one person taking orders and that someone had been in front of me. I calmly responded “okay,” after which he abruptly told me to pull up.I then politely asked for my receipt. The manager sighed heavily, rolled his eyes again, and reluctantly printed and handed it to me. His behavior throughout the interaction was unprofessional, dismissive, and unnecessary. I understand that being short-staffed can be stressful; however, that does not justify snapping at customers or displaying disrespectful body language—especially from a manager who is responsible for leading a team and representing your brand. As a customer, I was simply trying to receive my order, and I did not deserve to be treated in that manner.I hope this feedback is taken seriously and addressed appropriately. I believe customers should be treated with respect, regardless of staffing challenges or workload. Thank you for your time and attention.
Atmosphere: 1
Service: 1
Payton Bell
The employees here were awesome!! When I first ordered my food, the self checkout machines didn't give me a receipt, so I went to the counter to ask for one and was treated so nicely and was immediately asked what I need help with! After sitting down, my food came out extremely fast, almost as soon as I sat down. The place was also very clean and tidy compared to other McDonald's I've been to. When leaving, multiple employees wished me and my friends a good weekend. This was the best McDonald's experience I've ever had!
Atmosphere: 5
Food: 5
Service: 5
Wasted Frames
Maybe wait 20 minutes in the drive-through because they lost my order
Atmosphere: 1
Food: 1
Service: 1
Thekidjmd
Employees are very friendly and service is fast
Atmosphere: 5
Food: 5
Service: 5
Huai-lin Luckenbihl
One of the worst service I order online three McGriddles meal, went to pick up my order The employees didn't even started on my order then accused me not paying for our order. We show proof that we did pay our order, it's still messed up our order gave us two McGriddles instead of three so I had to wait again. Approximately 40 minutes from the time I ordered. I wish there was an option where I can give zero stars.
Atmosphere: 3
Food: 2
Service: 1
Isaiah
After 8pm the production slows down until about 10pm
Tonight I give this place a zero, my wife and son waited in line for an hour soon as they got home I had bit into a piece of the chicken nugget at least 3 piece if hair came out of the nugget, not sure if it was dued to retaliation because my told them that the fries were cold but this is unacceptable. My wife spoke to the night management and hopefully something will be dine.
Noel Soliz
Easily one of the worst McDonald's in Dan Antonio. I always order an extra and they always manage to mess up and not give it to me.
Atmosphere: 3
Food: 3
Service: 1
Melissa Garcia
Food is great Monday thru Friday but on Saturday just seems like the b team is there and doesn't care as much
Atmosphere: 4
Food: 5
Service: 4
afpex
Takes so long
Atmosphere: 3
Food: 3
Service: 1
preston walker
Lady walked in and basically slammed the door on me then I wasn't greeted at all. No good morning.
I am writing to express my disappointment regarding a recent experience at your drive-through location.I arrived at the drive-through and waited at the speaker for over two minutes without being greeted or acknowledged. Since I had already placed a mobile order, I proceeded to pull forward to the window. There was a car ahead of me, and I waited behind it for approximately five minutes before reaching the window.When I informed the manager at the window that I had a mobile order, he rolled his eyes and, in a very disrespectful tone, told me that I “cannot do that” and that I had to wait at the speaker, emphasizing that there was only one person taking orders and that someone had been in front of me. I calmly responded “okay,” after which he abruptly told me to pull up.I then politely asked for my receipt. The manager sighed heavily, rolled his eyes again, and reluctantly printed and handed it to me. His behavior throughout the interaction was unprofessional, dismissive, and unnecessary.
I understand that being short-staffed can be stressful; however, that does not justify snapping at customers or displaying disrespectful body language—especially from a manager who is responsible for leading a team and representing your brand. As a customer, I was simply trying to receive my order, and I did not deserve to be treated in that manner.I hope this feedback is taken seriously and addressed appropriately. I believe customers should be treated with respect, regardless of staffing challenges or workload.
Thank you for your time and attention.
Atmosphere: 1
Service: 1
The employees here were awesome!! When I first ordered my food, the self checkout machines didn't give me a receipt, so I went to the counter to ask for one and was treated so nicely and was immediately asked what I need help with! After sitting down, my food came out extremely fast, almost as soon as I sat down. The place was also very clean and tidy compared to other McDonald's I've been to. When leaving, multiple employees wished me and my friends a good weekend. This was the best McDonald's experience I've ever had!
Atmosphere: 5
Food: 5
Service: 5
Maybe wait 20 minutes in the drive-through because they lost my order
Atmosphere: 1
Food: 1
Service: 1
Employees are very friendly and service is fast
Atmosphere: 5
Food: 5
Service: 5
One of the worst service I order online three McGriddles meal, went to pick up my order The employees didn't even started on my order then accused me not paying for our order. We show proof that we did pay our order, it's still messed up our order gave us two McGriddles instead of three so I had to wait again. Approximately 40 minutes from the time I ordered. I wish there was an option where I can give zero stars.
Atmosphere: 3
Food: 2
Service: 1
After 8pm the production slows down until about 10pm
Atmosphere: 1
Food: 2
Service: 1
best place
Atmosphere: 5
Food: 5
Service: 5
Cool find
Atmosphere: 5
Food: 5
Service: 5
Typical fast food
Not good
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Tonight I give this place a zero, my wife and son waited in line for an hour soon as they got home I had bit into a piece of the chicken nugget at least 3 piece if hair came out of the nugget, not sure if it was dued to retaliation because my told them that the fries were cold but this is unacceptable. My wife spoke to the night management and hopefully something will be dine.
Easily one of the worst McDonald's in Dan Antonio. I always order an extra and they always manage to mess up and not give it to me.
Atmosphere: 3
Food: 3
Service: 1
Food is great Monday thru Friday but on Saturday just seems like the b team is there and doesn't care as much
Atmosphere: 4
Food: 5
Service: 4
Takes so long
Atmosphere: 3
Food: 3
Service: 1
Lady walked in and basically slammed the door on me then I wasn't greeted at all. No good morning.
Atmosphere: 1
Food: 5
Service: 1
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