Only bad experience I had was today. Kids not even making sense over the intercom and laughing as they handed me my food. Not even sure I should eat it. Whoever the owner is.. should probably check out your staff.
Service: 1
2008 soccer
The person taking the drive through order was very rude. My deaf mother was placing an order, they have the hearing/speech impaired sticker on their window, and the person taking the order continued to tell her that she needs to place the order at the intercom despite us relaying the fact that she is deaf to him. He continued to say he didn’t know why they had the sticker on the window since no one knows sign language. No one expects you to. Pen and paper work just fine. She was communicating her order through her phone and he continued to spout his nonsensical answers.
Atmosphere: 1
Food: 2
Service: 1
V B
We didn't know the lobby was closed and instead of being professional, the manager told us to get the hell out of their parking lot.
Atmosphere: 1
Food: 1
Service: 1
RUBEN CHACON
I went this morning for breakfast and ordered ahead using the Mobile app (5 Sausage, Egg, and cheese biscuits). When I got to the window I got the coffee I ordered and asked for a cup of water and ice since I was going to be pulled up to wait. I asked if I could get it now and the guy said no he would bring it out. When I got my order brought out I asked if there was ketchup and the guy in glasses says to me "I just bring the bag they give me" I asked for ketchup please and he rolled his eyes and walked off. I said forget it!! I will get my own! I went in and got my ketchup and drove to my office and to no surprise the order was wrong! NONE of my biscuits had egg!! I tried calling and of course nobody answers so here is my review.
Atmosphere: 1
Food: 1
Service: 1
Sal Hernandez
Very nice customer service and the food was great. Friendly faces for sure!!
Atmosphere: 5
Food: 5
Service: 5
Ellis Marquez
The person at the window was incredibly rude: hardly acknowledged my presence even after I said 'Thank you,' didn't tell me that the rest of my order was still on the way, opting instead to have me sit in awkward silence without saying anything, and snapped at me with attitude when I returned for it.
I am never returning to this location, and indeed recommend going elsewhere.
Atmosphere: 1
Food: 5
Service: 1
Diana Torres
The food was excellent but the employees did not pay attention to the orders.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Chicken Nugget, French Fries
Abraham Chapa
One hour wait at 8 PM is crazy and that’s because it wasn’t busy
Atmosphere: 1
Food: 1
Service: 1
Katherine Flores
Placed an order ahead of time (happy meal) hoping I’d be able to get out fast. I got my order 1 HOUR after the app said it was handed to me. Food was cold and old, I’m assuming because it had been sitting for a while. Chose curbside as my pick option and had to go through the drive thru to get it. Why would you provide an option that won’t be honored? From my point of view, the restaurant was not busy UNTIL people were ignored and the cars started to pile up. For a nice looking location, service was extremely poor.
Atmosphere: 1
Food: 1
Service: 1
KrisJasC
When this location opened, they were very good. Everything came out hot and orders were always correct. Recently the order takers have been messing up, not accepting mobile app discounts and food has been barely warm. The staff is friendly for the most part. They pull too many cars to the side. This causes mix ups at times and feels like you wait longer.
This place has awful, slow service. Ordering ahead on the app doesn't help, still takes 20 mins to get your food. The workers act like zombies. No one looks happy to be there, probably because the management is terrible. Mcdonalds should force the owner of this place to sell to someone who believes in good customer service. You would think the owner cares about all of these negative reviews, but they obviously don't since they do not reply to any. Only way they will learn is by losing business. I'm over this location & that is why I will not be returning, and neither should you! If you still go here, can't say you weren't warned!
Recommended dishes: McDonald's Big Mac, Mcmuffin, Hash Browns, Chicken Nugget
Enoc Salazar-Ruiz
Extremely rude, super long wait times, incomplete orders.
Atmosphere: 1
Food: 3
Service: 1
Wocket Pocket
Went at 2 in the morning because I work nearby and it's one of the only things open 24 hours in the area. Took over 20 minutes with only one vehicle in front of us. Onions on a ketchup only burger and extra salty cold fries.
Only bad experience I had was today. Kids not even making sense over the intercom and laughing as they handed me my food. Not even sure I should eat it. Whoever the owner is.. should probably check out your staff.
Service: 1
The person taking the drive through order was very rude. My deaf mother was placing an order, they have the hearing/speech impaired sticker on their window, and the person taking the order continued to tell her that she needs to place the order at the intercom despite us relaying the fact that she is deaf to him. He continued to say he didn’t know why they had the sticker on the window since no one knows sign language. No one expects you to. Pen and paper work just fine. She was communicating her order through her phone and he continued to spout his nonsensical answers.
Atmosphere: 1
Food: 2
Service: 1
We didn't know the lobby was closed and instead of being professional, the manager told us to get the hell out of their parking lot.
Atmosphere: 1
Food: 1
Service: 1
I went this morning for breakfast and ordered ahead using the Mobile app (5 Sausage, Egg, and cheese biscuits). When I got to the window I got the coffee I ordered and asked for a cup of water and ice since I was going to be pulled up to wait. I asked if I could get it now and the guy said no he would bring it out. When I got my order brought out I asked if there was ketchup and the guy in glasses says to me "I
just bring the bag they give me" I asked for ketchup please and he rolled his eyes and walked off. I said forget it!! I will get my own! I went in and got my ketchup and drove to my office and to no surprise the order was wrong! NONE of my biscuits had egg!! I tried calling and of course nobody answers so here is my review.
Atmosphere: 1
Food: 1
Service: 1
Very nice customer service and the food was great. Friendly faces for sure!!
Atmosphere: 5
Food: 5
Service: 5
The person at the window was incredibly rude: hardly acknowledged my presence even after I said 'Thank you,' didn't tell me that the rest of my order was still on the way, opting instead to have me sit in awkward silence without saying anything, and snapped at me with attitude when I returned for it.
I am never returning to this location, and indeed recommend going elsewhere.
Atmosphere: 1
Food: 5
Service: 1
The food was excellent but the employees did not pay attention to the orders.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Chicken Nugget, French Fries
One hour wait at 8 PM is crazy and that’s because it wasn’t busy
Atmosphere: 1
Food: 1
Service: 1
Placed an order ahead of time (happy meal) hoping I’d be able to get out fast. I got my order 1 HOUR after the app said it was handed to me. Food was cold and old, I’m assuming because it had been sitting for a while. Chose curbside as my pick option and had to go through the drive thru to get it. Why would you provide an option that won’t be honored? From my point of view, the restaurant was not busy UNTIL people were ignored and the cars started to pile up. For a nice looking location, service was extremely poor.
Atmosphere: 1
Food: 1
Service: 1
When this location opened, they were very good. Everything came out hot and orders were always correct. Recently the order takers have been messing up, not accepting mobile app discounts and food has been barely warm. The staff is friendly for the most part. They pull too many cars to the side. This causes mix ups at times and feels like you wait longer.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Chicken Nugget
Restaurantji Recommends
This place has awful, slow service. Ordering ahead on the app doesn't help, still takes 20 mins to get your food. The workers act like zombies. No one looks happy to be there, probably because the management is terrible. Mcdonalds should force the owner of this place to sell to someone who believes in good customer service. You would think the owner cares about all of these negative reviews, but they obviously don't since they do not reply to any. Only way they will learn is by losing business. I'm over this location & that is why I will not be returning, and neither should you! If you still go here, can't say you weren't warned!
Service: 1
Okay for something fast
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hash Browns, Breakfast Sandwich
Grab-n-go
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: McDonald's Big Mac, Mcmuffin, Hash Browns, Chicken Nugget
Extremely rude, super long wait times, incomplete orders.
Atmosphere: 1
Food: 3
Service: 1
Went at 2 in the morning because I work nearby and it's one of the only things open 24 hours in the area. Took over 20 minutes with only one vehicle in front of us.
Onions on a ketchup only burger and extra salty cold fries.
Atmosphere: 1
Food: 2
Service: 1
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