This place really flip flops sometimes it's great other times the food is more oily and burnt. They can be forgetful or just not paying attention to what they are doing because who forgets to put sweet and sour sauce with the crab rangoons???
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Broccoli Beef, The Original Orange Chicken
Frank V
Ordered to go drivethrough.
Was really wanting the chow mein. My chow mein box was basically 50 percent 'greens' like a salad or something.
I didn't go there to order a salad, and this happened once at their Blanco location also.
It is supposed to be mostly noodles, not half and half. Was ordered before closing, but still no excuse.
Atmosphere: 1
Food: 1
Service: 1
Eddie San Miguel
Almost got the wrong order had to correct the server
Atmosphere: 4
Food: 4
Service: 3
Gerardo Arguelles
I'm a regular at this Panda Express and usually have positive experiences. The manager, Manny, consistently demonstrates strong leadership and a friendly demeanor. Most employees are efficient and provide good service, and the food is always excellent. However, a recent experience has left me extremely disappointed. I placed an online order and arrived at 10:20 PM, well within their stated business hours. To my surprise, the dining room was already closed. When I inquired at the drive-thru, the employee (possibly Kayden or Cadence) informed me they closed the dining room at 10:30 PM. I politely pointed out that it was still within their regular business hours, and asked that she inform her manager. Her response was shockingly rude and dismissive. She told me I was wrong to complain about a few minutes, and then proceeded to accuse me of being rude for simply stating the facts. This attempt to deflect responsibility and gaslight me was completely unacceptable. While I appreciate the positive leadership from Manny and the generally good service I've received in the past, this negative interaction forces me to give them a 1-star rating. I hope this location addresses the issue of closing early and coaches employees on providing respectful customer service. Customers should not be made to feel wrong for expecting the restaurant to be open during its posted hours
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: The Original Orange Chicken, Fried Rice, Plate
Faith YouTube
This restaurant give me some cold vegetables egg roll as well as cold entrees. I never had this problem with the one in spring branch, it made me sick on the stomach and when I tried something else it made the issue worse and due to my stomach surgery, I can’t eat cold food because it cause me get upset stomach. The people who own panda express make more money than we make and they don’t want to give you a refund or a gift card. Bad customer service and bad business.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bowl, Fried Rice
reza salehi
It was 9:30 PM, which means they still have to be open for another 1:30 minutes. The leaning guy started to clean the store while customers were there and we could smell the bleach! Then the manager literally stepped on top of the cooking area where they prepare the foods! Idk how that would be a healthy place!
Atmosphere: 1
Food: 1
Service: 1
Arnulfo Lerma
Consistently good Chinese food.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: The Original Orange Chicken
James Valdez
Awful service. I didn't even get any food! Lots of people showed up but I was next in line. Despite being next I still waited for over 15 minutes waiting to be served because only 1 person was serving walk ins and they were stuck with a difficult customer. Dispite being low on much when i got there, and seeing a storm of people walk in, theybwere still full time on most items. The whole time I waited not one fresh item was put on the station. NY the time I was helped, there was nothing up that I wanted and was told it was gonna need to wait several minutes to be able to get anything. They wanted to serve me scrap chow mein with small bits of noodle and a bunch of cabbage. I wouldn't give that to my dog. I should have known better than coming here. The prices went up again! The portions are disappointing still! And the service is some how missing entirely! Manager pacing back and forth panicking at all the people and lack of food on the line, but not doing a single thing, or doing one thing than pacing around again. Haven't been back to panda in a while and thought I'd give it another try. Thank god you all reminded me why I avoid this place. Good riddance
Atmosphere: 1
Food: 1
Service: 1
Rubio Velez
Every thing was good but I ordered teriyaki chicken n there was no sauce Dry as it can be. Threw their panda app. Very disappointed
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Plate
Jamie Espada
Chicken was a bit undercooked. I asked for more veggies than meat. I received the opposite.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Honey Sesame Chicken Breast, The Original Orange Chicken, Plate
I placed my order online. The staff was very friendly and polite, doing what they could. The place is dirty outside and inside it looks dirty, neglected and old. I understand that it's not the employees. They do what they can with what they have. The same thing happens at Taco Palenque, taco cabana, wathaburger, and most restaurants, very dirty and full of grease, car oil, etc. It's a call to the managers and owners. Cleaning will give them presence and sales. The bad thing is that they settle and don't give more... so that it ends up getting dirty. Don't customers deserve more?
Atmosphere: 1
Food: 4
Service: 4
Fadi Trevi
Service very bad !!;! She send no refunds
Atmosphere: 1
Food: 1
Service: 1
Nikiya Brown
Great service and the food is always fresh and they are very quick
Atmosphere: 5
Food: 5
Service: 5
SR
What can I say for a fast food?Chinese place but it's good
Food: 5
Service: 4
Sarah Benni
My coworkers and I went here for lunch, we had two orders with three entrees. Both orders were messed up. I didn’t get all my food, my friend got three portions of the wrong protein. I don’t understand how you can mess so many things up. Save your coins and go somewhere else.
This place really flip flops sometimes it's great other times the food is more oily and burnt. They can be forgetful or just not paying attention to what they are doing because who forgets to put sweet and sour sauce with the crab rangoons???
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Broccoli Beef, The Original Orange Chicken
Ordered to go drivethrough.
Was really wanting the chow mein. My chow mein box was basically 50 percent 'greens' like a salad or something.
I didn't go there to order a salad, and this happened once at their Blanco location also.
It is supposed to be mostly noodles, not half and half. Was ordered before closing, but still no excuse.
Atmosphere: 1
Food: 1
Service: 1
Almost got the wrong order had to correct the server
Atmosphere: 4
Food: 4
Service: 3
I'm a regular at this Panda Express and usually have positive experiences. The manager, Manny, consistently demonstrates strong leadership and a friendly demeanor. Most employees are efficient and provide good service, and the food is always excellent.
However, a recent experience has left me extremely disappointed. I placed an online order and arrived at 10:20 PM, well within their stated business hours. To my surprise, the dining room was already closed. When I inquired at the drive-thru, the employee (possibly Kayden or Cadence) informed me they closed the dining room at 10:30 PM. I politely pointed out that it was still within their regular business hours, and asked that she inform her manager.
Her response was shockingly rude and dismissive. She told me I was wrong to complain about a few minutes, and then proceeded to accuse me of being rude for simply stating the facts. This attempt to deflect responsibility and gaslight me was completely unacceptable.
While I appreciate the positive leadership from Manny and the generally good service I've received in the past, this negative interaction forces me to give them a 1-star rating. I hope this location addresses the issue of closing early and coaches employees on providing respectful customer service. Customers should not be made to feel wrong for expecting the restaurant to be open during its posted hours
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: The Original Orange Chicken, Fried Rice, Plate
This restaurant give me some cold vegetables egg roll as well as cold entrees.
I never had this problem with the one in spring branch, it made me sick on the stomach and when I tried something else it made the issue worse and due to my stomach surgery, I can’t eat cold food because it cause me get upset stomach. The people who own panda express make more money than we make and they don’t want to give you a refund or a gift card. Bad customer service and bad business.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bowl, Fried Rice
It was 9:30 PM, which means they still have to be open for another 1:30 minutes.
The leaning guy started to clean the store while customers were there and we could smell the bleach!
Then the manager literally stepped on top of the cooking area where they prepare the foods!
Idk how that would be a healthy place!
Atmosphere: 1
Food: 1
Service: 1
Consistently good Chinese food.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: The Original Orange Chicken
Awful service. I didn't even get any food! Lots of people showed up but I was next in line. Despite being next I still waited for over 15 minutes waiting to be served because only 1 person was serving walk ins and they were stuck with a difficult customer. Dispite being low on much when i got there, and seeing a storm of people walk in, theybwere still full time on most items. The whole time I waited not one fresh item was put on the station. NY the time I was helped, there was nothing up that I wanted and was told it was gonna need to wait several minutes to be able to get anything. They wanted to serve me scrap chow mein with small bits of noodle and a bunch of cabbage. I wouldn't give that to my dog. I should have known better than coming here. The prices went up again! The portions are disappointing still! And the service is some how missing entirely! Manager pacing back and forth panicking at all the people and lack of food on the line, but not doing a single thing, or doing one thing than pacing around again. Haven't been back to panda in a while and thought I'd give it another try. Thank god you all reminded me why I avoid this place. Good riddance
Atmosphere: 1
Food: 1
Service: 1
Every thing was good but I ordered teriyaki chicken n there was no sauce Dry as it can be. Threw their panda app. Very disappointed
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Plate
Chicken was a bit undercooked. I asked for more veggies than meat. I received the opposite.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Honey Sesame Chicken Breast, The Original Orange Chicken, Plate
Restaurantji Recommends
I placed my order online. The staff was very friendly and polite, doing what they could. The place is dirty outside and inside it looks dirty, neglected and old. I understand that it's not the employees. They do what they can with what they have. The same thing happens at Taco Palenque, taco cabana, wathaburger, and most restaurants, very dirty and full of grease, car oil, etc. It's a call to the managers and owners. Cleaning will give them presence and sales. The bad thing is that they settle and don't give more... so that it ends up getting dirty. Don't customers deserve more?
Atmosphere: 1
Food: 4
Service: 4
Service very bad !!;! She send no refunds
Atmosphere: 1
Food: 1
Service: 1
Great service and the food is always fresh and they are very quick
Atmosphere: 5
Food: 5
Service: 5
What can I say for a fast food?Chinese place but it's good
Food: 5
Service: 4
My coworkers and I went here for lunch, we had two orders with three entrees. Both orders were messed up. I didn’t get all my food, my friend got three portions of the wrong protein. I don’t understand how you can mess so many things up. Save your coins and go somewhere else.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Plate
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