Panera Bread
999 E Basse Rd #192, San Antonio
(210) 822-7000
Recent Reviews
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Visited at 6 on a Sunday. The majority of the empty tables weren't bussed, and there was a huge mess under most of them. The booth we sat in had a broken seat that sloped towards the floor. Customer service at this location has always been so-so in my opinion. And I use them regularly for catering. Lately, it's been good, but they can be inconsistent in arriving on time and with the entire order. Overall, I come back for the food but not the experience.
Atmosphere: 1
Food: 4
Service: 2
Trace and Cassie are AMAZING! My husband was in the hospital all day today and I ordered Uber Eats for the two of us and our kiddo to make life easier - but half the order was missing. I called, and Cassie and Trace pulled it together to not only get the food delivered to us quickly but with kindness and thoughtfulness on their part. Most restaurants treat it as not their problem if its through Uber Eats, but these guys went above and beyond. On days like today, people like you make such a big difference. Merry Christmas to you both, and thank you so much!!!
Atmosphere: 5
Food: 5
Service: 5
Everytime I come here the customer service is trash they are so rude I’ve come multiple times because I love Panera food but I will find another location because the service sucks they are short with you never smile and snippy like you are an inconvenience
Atmosphere: 3
Food: 5
Service: 1
The food was great! The tea was old though. It had that funky 'mold at the bottom' taste. I will give this location another try. It was around 8pm on a Sunday.
I'm here from Midwest I'm addicted to Panera Bread coffee.
Atmosphere: 5
Food: 5
Service: 5
Used to be one of my favorite spots, but not anymore. Portions got way smaller, they stopped giving real water cups, tables are sticky, floors are dirty, and even the butter is hidden now. Wi-Fi is not working. This Panera completely lost its charm not the place it used to be.
Atmosphere: 1
Food: 1
Service: 1
The Restraunt was very inviting, clean, and food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Harvest salad, squash soup, bacon ranch sandwich, Asian salad
Atmosphere: 5
Food: 5
Service: 5
The cashier was not trained. I asked for the bagel pack, she looked at me like I am an alien. At the end, she charged me half dozen twice to make it a dozen. On top of that, she was wearing that type of long nails, so took her quite some effort to put on gloves.
Bagel was good as usual. But definitely need some professional training there.
Atmosphere: 2
Food: 5
Service: 1
hard to find a place to sit that doesn’t feel like i’m on top of someone cause so many tables are dirty and the spots that don’t have trash had crumbs EVERYWHERE
Atmosphere: 1
Food: 3
Service: 3
Restaurantji Recommends
This is an excellent Panera. Visited on. Thursday morning. Location was easy to get in and out of with plenty of parking . Placed my order on the kiosk and found a nice quiet table until I got the ready text. Food was 100% right and hot. Great location with great food.
Atmosphere: 5
Food: 5
Service: 5
Love Panera, quiet and peaceful alone with good clean and fresh food.
Atmosphere: 5
Food: 5
Service: 5
The food was good . The manager was so friendly beautiful smile Sorangel great service.
Atmosphere: 5
Food: 5
Service: 5
This is my first time going here and I actually just got delivered to my job. I was super excited to try the chicken noodle soup when it came. It was nice and warm, but as soon as I opened it, I realize that I was only given, bro there was no noodles no chicken at all, so I was forced to dip the bread into the broth and drink it. I really hope that the workers had more common sense than to serve someone a bowl of broth for next time.
Atmosphere: 2
Food: 1
Service: 2
The drinks are always served at the right temperature.
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