What is it with this chain? They charge top dollar for very simple sandwiches and can never ever get your order right and the service is nearly always terrible. Go to McDonald’s of Chick-Fil-A and your order is always correct and they are way busier with much more complicated orders and much more professional and polite. The people here are lazy, inept, and oftentimes, downright hostile. For $30? Yeah - we don’t want to or need to put up with that. I go through the drive-thru and no side, no utensils, no desert. I am reminded now why I stopped going many years ago.
Giselle Yanez
Such kind wonderful staff! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Moqdam Jubouri
I’ve been a loyal customer of Panera Bread for a while, but my last two experiences have been disappointing. The portion sizes for their sandwiches have noticeably shrunk, and the taste just isn’t what it used to be. On top of that, the prices have remained high, making it feel like it’s not worth it anymore. I hope they make some improvements soon!
Atmosphere: 1
Food: 1
Service: 1
H F
Tables dirty, something different in taste of bakery used to be good but now has a bitter taste and raw egg smell on it.
Atmosphere: 1
Food: 1
Service: 4
Maria Aldana
The only thing was they advertised lunch special soup and half sandwich for 7.99 and they don't charge that. Don't advertised if your not .
Atmosphere: 5
Food: 5
Service: 5
Shawn Wiseman
I don’t normally give bad reviews, but when I opened a mayonnaise packet that comes out all oily and separated, I brought it to their attention. Instead of an apology, I was told “It’s not expired. It’s our new oil based mayo.” Really? The packet didn’t say that. What else is new oil based and just floating around the kitchen?
Food: 1
Service: 1
Ruby Lucio
Great service, great food!
Atmosphere: 4
Food: 4
Service: 4
Joseph Nogle
Waited in the drive thru for 18 minutes and they got our order wrong
Atmosphere: 1
Food: 1
Service: 1
Debra Thomas
I came into Panera at 8:13 PM with my daughter. They close at 9 PM, but we were still welcomed warmly. We ordered from the self-serve tablets super easy and convenient and picked up our food in less than six minutes.
What stood out the most, though, was the exceptional customer service. At 8:42 PM, a group of five women walked in. I watched as Eden Garcia, who was working at the counter, greeted them with a genuine smile and incredible energy like the store had just opened, not like it was winding down for the night.
Even though it was close to closing time, she patiently walked them through the menu, answered questions about salads, and kept her positive attitude the entire time. All five of them completed their orders by 8:49 PM, and Eden never rushed them once. Her professionalism, grace, and joy in serving others truly stood out.
I actually went up to her to applaud her and thank her for such amazing service. Employees like Eden make the dining experience memorable. She deserves recognition for how beautifully she handled every interaction.
Atmosphere: 5
Food: 4
Service: 5
Stacey Buendia
Do not visit this Panera. After we finished our meal, I asked for a large cup for water and the employee refused, saying, 'We don’t do that—there are water cups over there.' Just a few weeks earlier at another Panera, the staff had no issue giving me two large cups. The attitude here was unwelcoming and rude—definitely not worth your time.
Food was great but the long haired dude in the kitchen needs a hair net. The baseball cap doesn't cut it
Viacheslav Bobryshev
Very slow service. They lost my delivery order
Mariah Diaz
We have been coming here with our family since they opened and the food is always to great and fresh and the employees are always so nice and respectful.
Linda Midgett
Ii love the self service part, for 16 bucks a month you just help yourself and I like dark roast. The most fun part is Tina, she is a fireball, I love the staff and she always makes me laugh, Her sidekick Novi is a sweetheart, they are very dear to my heart.
Service: 5
Recommended dishes: Caesar Salad
Patty Holmes
We ordered French onion soup at the drive thru. I specifically asked the employee if she included the croutons. She assured me they did. There was a long line of people behind me so I didn’t double check. Of couse,we get home,no croutons! The location at HEB on 1604 NEVER gets it right! So annoying!!!
What is it with this chain? They charge top
dollar for very simple sandwiches and can never ever get your order right and the service is nearly always terrible. Go to McDonald’s of Chick-Fil-A and your order is always correct and they are way busier with much more complicated orders and much more professional and polite. The people here are lazy, inept, and oftentimes, downright hostile. For $30? Yeah - we don’t want to or need to put up with that. I go through the drive-thru and no side, no utensils, no desert. I am reminded now why I stopped going many years ago.
Such kind wonderful staff! Thank you!
Atmosphere: 5
Food: 5
Service: 5
I’ve been a loyal customer of Panera Bread for a while, but my last two experiences have been disappointing. The portion sizes for their sandwiches have noticeably shrunk, and the taste just isn’t what it used to be. On top of that, the prices have remained high, making it feel like it’s not worth it anymore. I hope they make some improvements soon!
Atmosphere: 1
Food: 1
Service: 1
Tables dirty, something different in taste of bakery used to be good but now has a bitter taste and raw egg smell on it.
Atmosphere: 1
Food: 1
Service: 4
The only thing was they advertised lunch special soup and half sandwich for 7.99 and they don't charge that. Don't advertised if your not .
Atmosphere: 5
Food: 5
Service: 5
I don’t normally give bad reviews, but when I opened a mayonnaise packet that comes out all oily and separated, I brought it to their attention. Instead of an apology, I was told “It’s not expired. It’s our new oil based mayo.”
Really? The packet didn’t say that. What else is new oil based and just floating around the kitchen?
Food: 1
Service: 1
Great service, great food!
Atmosphere: 4
Food: 4
Service: 4
Waited in the drive thru for 18 minutes and they got our order wrong
Atmosphere: 1
Food: 1
Service: 1
I came into Panera at 8:13 PM with my daughter. They close at 9 PM, but we were still welcomed warmly. We ordered from the self-serve tablets super easy and convenient and picked up our food in less than six minutes.
What stood out the most, though, was the exceptional customer service. At 8:42 PM, a group of five women walked in. I watched as Eden Garcia, who was working at the counter, greeted them with a genuine smile and incredible energy like the store had just opened, not like it was winding down for the night.
Even though it was close to closing time, she patiently walked them through the menu, answered questions about salads, and kept her positive attitude the entire time. All five of them completed their orders by 8:49 PM, and Eden never rushed them once. Her professionalism, grace, and joy in serving others truly stood out.
I actually went up to her to applaud her and thank her for such amazing service. Employees like Eden make the dining experience memorable. She deserves recognition for how beautifully she handled every interaction.
Atmosphere: 5
Food: 4
Service: 5
Do not visit this Panera. After we finished our meal, I asked for a large cup for water and the employee refused, saying, 'We don’t do that—there are water cups over there.' Just a few weeks earlier at another Panera, the staff had no issue giving me two large cups. The attitude here was unwelcoming and rude—definitely not worth your time.
Restaurantji Recommends
Food was great but the long haired dude in the kitchen needs a hair net. The baseball cap doesn't cut it
Very slow service. They lost my delivery order
We have been coming here with our family since they opened and the food is always to great and fresh and the employees are always so nice and respectful.
Ii love the self service part, for 16 bucks a month you just help yourself and I like dark roast. The most fun part is Tina, she is a fireball, I love the staff and she always makes me laugh, Her sidekick Novi is a sweetheart, they are very dear to my heart.
Service: 5
Recommended dishes: Caesar Salad
We ordered French onion soup at the drive thru. I specifically asked the employee if she included the croutons. She assured me they did. There was a long line of people behind me so I didn’t double check. Of couse,we get home,no croutons! The location at HEB on 1604 NEVER gets it right! So annoying!!!
Loading...