Papa Johns Pizza
100 N Santa Rosa St, San Antonio
(210) 224-7272
Recent Reviews
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This has to be the worst customer service ever. Tipped delivery driver and paid for delivery and they leave it on the ground. It’s simple follow delivery instructions.
Then these are the responses..
This place has no customer service
Atmosphere: 1
Food: 1
Service: 1
It was hard again to find anywhere to park due to construction on all sides of the building. I tried several times with my kids to get there to order. The number you call is an out of country answering service. I could barely understand there English but ok. The got my order wrong. The employee tried his best to correct the problem. Due to traffic, construction, the phone center in India I had the worst experience...again. y'all should post warnings and then post recommendations where to park or to more easily pick up the order. We pay enough with delivery, and have to tip. We went out of our way to pickup. We are on a tight budget. And y'all knew of the construction.
Parking: Watch out for tickets and tow trucks.
Wheelchair accessibility: Would not even try.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: The Works Pizza
I ordered a large specialty pizza tonight for delivery and specifically ordered it with Alfredo sauce because I'm allergic to tomato sauce. I also ordered mushrooms and Canadian bacon on half the pie. When I received my order not only did the pie have tomato sauce on it there were mushrooms and Canadian bacon all over the pizza. I called the store and the man that answered the phone told me that if I didn't check my order when I was in the store I get what I get oh well. He tried to tell me he'd make me another pie but told me I need to come pick it up. I told him to just refund me my money because I can't drive which is why I ordered it for delivery. The man was disrespectful and I don't even know now if I'm gonna get my refund for their mess up. The order sticker clearly says Alfredo
Food: 1
Service: 1
I hate driving downtown. But. It's there. The staff were actually very helpful as well as friendly. I was in and out within a minute or two.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, A Large 1-Topping Pizza, Pizza Peperoni, Pizza
Ok. SO TONIGHT THE 29TH OF OCTOBER. I ORDERED 2 PIZZA ON LINE. 1 WAS SUPPOSED TO BE SAUSAGE AND THE OTHER ONE WAS SUPPOSED TO BE PEPPERONI. WELL AS U CAN SEE IN THE PICTURES THEY ARE BOTH SAUSAGE AND ONE HAS BEARLY NO CHEESE OR SAUSAGE ON IT. AND THE OTHER ONE IS NOT PEPPERONI BUT SAUSAGE AND IT'S BURNT ??. SO I CALLED THE STORE. AFTER BEING PUT ON HOLD FOR 20 MINUTES A GUY GETS ON THE PHONE AND I TELL HIM ABOUT THE ORDER AND ALL HE SAID WAS HE CAN GIVE ME A REFUND FOR 1 OF THE PIZZA NOT ONCE DID HE APOLOGIZE FOR THEIR MISTAKES OR ANYTHING. I COULDN'T EVEN EAT THE FOOD BECAUSE I DON'T EAT SAUSAGE AND AS I SAID. THE OTHER ONE HAD NOTHING REALLY ON IT. I WORK IN THE RESTAURANT BUSINESS AND THIS IS NOT THE WAY TO TAKE CARE OF THE GUEST
Atmosphere: 1
Food: 1
Service: 1
First time calling for a delivery order in over 20 years in which the last time i ordered papa johns was when i was active duty in north carolina. The lady that answered unfortunately i didn't quite undestand what she was saying which I'm not trying to be rude but huge language barrier i speak spanish i just mentionedto that i did not understand. She then transferred me to a man who claimed to be a manager when he spoke to me he sounded as he was ready to fight me over the phone. who I also didn't have a clear understanding to what he was saying, they were a very, extremely extremely rude people. They said that I call every single day, which is hilarious this is my first time that i've ever called papa john in over 20 years they said my name was RAY ??????? i am a woman. What is going on at this location. They got me worked up. If the owner of the store reads this please contact me. This is abusurbd
Service: 1
Nice, quick N & out, ?
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Pizza Peperoni, The Works Pizza
I recently had the pleasure of dining at Papa John’s in San Antonio, and I must say, it was an outstanding experience from start to finish. The moment I walked in, I was greeted with a warm smile and a friendly welcome from the staff. The restaurant was clean, well-organized, and had a cozy atmosphere that made me feel right at home.
The highlight of my visit was the exceptional service provided by the manager, Anthony. He went above and beyond to ensure that my dining experience was nothing short of perfect. Anthony’s attention to detail and genuine care for his customers truly set this Papa John’s apart from other pizza places. He took the time to explain the menu, recommend popular items, and even checked in on us during our meal to make sure everything was to our liking.
As for the food, it was absolutely delicious! The pizza was hot, fresh, and loaded with high-quality ingredients. The crust was perfectly crispy on the outside and soft on the inside, just the way I like it. We also tried the garlic knots and wings, which were equally impressive. The flavors were spot on, and it was evident that the kitchen staff takes great pride in their work.
Overall, my experience at Papa John’s was fantastic, thanks to the excellent service and delicious food. If you’re in San Antonio and craving some top-notch pizza, I highly recommend stopping by this location. And be sure to say hi to Anthony – he’s the best!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, The Works Pizza, Pizza
I’ve bought carry-out here for years, and despite the constant construction and tourist traffic, the staff has remained cordial, helpful, and visibly hardworking, and the food is always great. Each team member deserves recognition. Keep up the great work.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pizza
won’t allow you to pick up
Service: 1
Restaurantji Recommends
It's not somewhere you can go chill and eat. You order and get outa there.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pizza
I got my order wrong on the app but the staff was very polite and professional and helped me correct my issue. I know they are working hard and I'm glad they still had the proper mindset to help the customer.
Food: 5
Service: 5
Recommended dishes: Pizza Peperoni, Buffalo Wings, Pizza
Anthony the manager is 100 when it comes to customer services. It was amazing and he went above and beyond for my family. We will always come back thank you
Atmosphere: 3
Service: 5
Atmosphere a 3 due to stupid construction being done, you have to park 1 or 2blocks away if order is carryout.
Atmosphere: 3
Food: 4
Service: 4
Ordered a thin crust light cheese pizza and it just wasn’t thin crust or light cheese
Atmosphere: 3
Food: 1
Service: 3
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