I can’t say enough great things about this food delivery company and their amazing staff! From start to finish, the experience was seamless, professional, and genuinely pleasant. Ms. Lerma is incredibly friendly, attentive, and organized — and she makes sure that every detail is correct and goes above and beyond to accommodate special requests. The food always arrives fresh and right on time. You can tell that both the delivery team and the office staff take real pride in their work. It’s rare to find a company that combines great food with top-notch customer service, but they’ve mastered both! Whether it’s for a big office lunch or a personal meal, I know I can count on them for quality, reliability, and a smile every time. Highly recommend to anyone looking for a delivery service that truly cares about its customers.
J Lerma
Awesome for any event and get together with friend and family. Food was hot and delicious..
Andrew Collins
We had a fantastic experience with Pappas Delivery in San Antonio! The office staff was incredibly easy to work with and provided excellent recommendations to ensure we ordered the right amount of food for our group. EVERYTHING was spot on. Our delivery arrived right on time, and the thoughtful follow-up from Ms. Lerma was greatly appreciated. The service, food, and overall experience were outstanding. We’ll definitely be using Pappasito’s again soon!
Kingston Singleton
We had an excellent experience with Pappa‘s delivery. Mercedes was friendly and organized. Everything was correct and arrived on time.
Sylvia Anderwald
Great people great food
Roberto Lerma
The food is consistently good.
Widline Fertilien
Great staff and even better food! It’s always my first stop when I’m in town, must try.
Sylvia Corrine Zumwalt
Wonderful place !! Food is great and amazing staff!
Elissa Martinez
I had an amazing experience with Papa’s Delivery Catering Service! The food was delicious, the service was excellent, and the staff was very helpful and professional throughout the entire process. Everything was delivered on time and set up perfectly. I’ll definitely be using them again for my next event highly recommend!
April A
Talk about an amazing company that cares about the community. Thank you for going above and beyond to serve those in need. Abril was amazing and so compassionate. Cannot thank you enough for all that you did.
I placed an order for my Board of Directors during our retreat in Houston to give them a local taste. There were numerous errors with the delivery. Please note that I reached out to Pappas both by phone and email withing 30 minutes of the delivery and received no response. Given that a total of 4 orders were incorrect and 1 was missing entirely, a refund of some sort was due. Pappas has responded to and offered nothing of the sorts.
1) The order form provides you a space to place a name for the recipient. Those names are nowhere to be found on the lunches delivered. This is potentially dangerous (even life threatening) when it comes to specific allergies. It was a shame they were so reckless with this process.
2) Of the 19 orders placed, 4 orders were incorrect (delivery said one thing, what was received was entirely different), and 1 order was missing entirely. Not only was this a disappointment to a quarter of our Board of Directors, but this again runs afoul of any consideration at all regarding allergies or dietary preferences (ex. vegetarian/vegan, both of which were options on the menu selection that were not respected in the delivery).
Getting meals wrong is one thing. The quality control of Pappas leaves a lot to be desired. But ignoring customers when the issue is so clearly on the part of the establishment is entirely different and speaks again to the careless and recklessness of not just taking orders and delivering them, but placing any sort of care into the process.
Regardless of how good the food (that was accurately done) did taste (and yes, it tasted good), if an establishment doesn't care about its process and its customers, then none of that matters.
There are plenty of options in Houston and I recommend looking into those before settling on Pappas.
Brandon Charpied
I placed an order for my Board of Directors during our retreat in Houston to give them a local taste. There were numerous errors with the delivery. Please note that I reached out to Pappas both by phone and email withing 30 minutes of the delivery and received no response. Given that a total of 4 orders were incorrect and 1 was missing entirely, a refund of some sort was due. Pappas has responded to and offered nothing of the sorts.
1) The order form provides you a space to place a name for the recipient. Those names are nowhere to be found on the lunches delivered. This is potentially dangerous (even life threatening) when it comes to specific allergies. It was a shame they were so reckless with this process.
2) Of the 19 orders placed, 4 orders were incorrect (delivery said one thing, what was received was entirely different), and 1 order was missing entirely. Not only was this a disappointment to a quarter of our Board of Directors, but this again runs afoul of any consideration at all regarding allergies or dietary preferences (ex. vegetarian/vegan, both of which were options on the menu selection that were not respected in the delivery).
Getting meals wrong is one thing. The quality control of Pappas leaves a lot to be desired. But ignoring customers when the issue is so clearly on the part of the establishment is entirely different and speaks again to the careless and recklessness of not just taking orders and delivering them, but placing any sort of care into the process.
Regardless of how good the food (that was accurately done) did taste (and yes, it tasted good), if an establishment doesn't care about its process and its customers, then none of that matters.
There are plenty of options in Houston and I recommend looking into those before settling on Pappas.
Cece Gardon
Fajitas are incredible! Our go-to meal. The butter stuff that comes with them is amazing! Excellent tortillas and salsa too! The chips are thin, crispy and warm.
Jessica Yutangco
Jessica Sanchez and her whole team are amazing! Jessica was my main point of contact throughout planning and with every question (and there were many), she was friendly and meticulous. She advised on what appetizers go best together, what sides go well with the entrees, and what foods guests with dietary restrictions can and cannot have. She took dietary restrictions very seriously, making special plates for guests who needed it and letting me know exactly which appetizers and sauces they could/couldn't have. The food itself was fantastic as well! Everyone complimented it and had no complaints! 10/10 would recommend Pappas!
Cece Gardon
Fajitas and their soups. I don’t particularly care for their enchiladas but they are adequate
I can’t say enough great things about this food delivery company and their amazing staff! From start to finish, the experience was seamless, professional, and genuinely pleasant. Ms. Lerma is incredibly friendly, attentive, and organized — and she makes sure that every detail is correct and goes above and beyond to accommodate special requests.
The food always arrives fresh and right on time. You can tell that both the delivery team and the office staff take real pride in their work. It’s rare to find a company that combines great food with top-notch customer service, but they’ve mastered both!
Whether it’s for a big office lunch or a personal meal, I know I can count on them for quality, reliability, and a smile every time. Highly recommend to anyone looking for a delivery service that truly cares about its customers.
Awesome for any event and get together with friend and family. Food was hot and delicious..
We had a fantastic experience with Pappas Delivery in San Antonio! The office staff was incredibly easy to work with and provided excellent recommendations to ensure we ordered the right amount of food for our group. EVERYTHING was spot on. Our delivery arrived right on time, and the thoughtful follow-up from Ms. Lerma was greatly appreciated. The service, food, and overall experience were outstanding. We’ll definitely be using Pappasito’s again soon!
We had an excellent experience with Pappa‘s delivery. Mercedes was friendly and organized. Everything was correct and arrived on time.
Great people great food
The food is consistently good.
Great staff and even better food! It’s always my first stop when I’m in town, must try.
Wonderful place !! Food is great and amazing staff!
I had an amazing experience with Papa’s Delivery Catering Service! The food was delicious, the service was excellent, and the staff was very helpful and professional throughout the entire process. Everything was delivered on time and set up perfectly. I’ll definitely be using them again for my next event highly recommend!
Talk about an amazing company that cares about the community. Thank you for going above and beyond to serve those in need. Abril was amazing and so compassionate. Cannot thank you enough for all that you did.
Restaurantji Recommends
I placed an order for my Board of Directors during our retreat in Houston to give them a local taste. There were numerous errors with the delivery. Please note that I reached out to Pappas both by phone and email withing 30 minutes of the delivery and received no response. Given that a total of 4 orders were incorrect and 1 was missing entirely, a refund of some sort was due. Pappas has responded to and offered nothing of the sorts.
1) The order form provides you a space to place a name for the recipient. Those names are nowhere to be found on the lunches delivered. This is potentially dangerous (even life threatening) when it comes to specific allergies. It was a shame they were so reckless with this process.
2) Of the 19 orders placed, 4 orders were incorrect (delivery said one thing, what was received was entirely different), and 1 order was missing entirely. Not only was this a disappointment to a quarter of our Board of Directors, but this again runs afoul of any consideration at all regarding allergies or dietary preferences (ex. vegetarian/vegan, both of which were options on the menu selection that were not respected in the delivery).
Getting meals wrong is one thing. The quality control of Pappas leaves a lot to be desired. But ignoring customers when the issue is so clearly on the part of the establishment is entirely different and speaks again to the careless and recklessness of not just taking orders and delivering them, but placing any sort of care into the process.
Regardless of how good the food (that was accurately done) did taste (and yes, it tasted good), if an establishment doesn't care about its process and its customers, then none of that matters.
There are plenty of options in Houston and I recommend looking into those before settling on Pappas.
I placed an order for my Board of Directors during our retreat in Houston to give them a local taste. There were numerous errors with the delivery. Please note that I reached out to Pappas both by phone and email withing 30 minutes of the delivery and received no response. Given that a total of 4 orders were incorrect and 1 was missing entirely, a refund of some sort was due. Pappas has responded to and offered nothing of the sorts.
1) The order form provides you a space to place a name for the recipient. Those names are nowhere to be found on the lunches delivered. This is potentially dangerous (even life threatening) when it comes to specific allergies. It was a shame they were so reckless with this process.
2) Of the 19 orders placed, 4 orders were incorrect (delivery said one thing, what was received was entirely different), and 1 order was missing entirely. Not only was this a disappointment to a quarter of our Board of Directors, but this again runs afoul of any consideration at all regarding allergies or dietary preferences (ex. vegetarian/vegan, both of which were options on the menu selection that were not respected in the delivery).
Getting meals wrong is one thing. The quality control of Pappas leaves a lot to be desired. But ignoring customers when the issue is so clearly on the part of the establishment is entirely different and speaks again to the careless and recklessness of not just taking orders and delivering them, but placing any sort of care into the process.
Regardless of how good the food (that was accurately done) did taste (and yes, it tasted good), if an establishment doesn't care about its process and its customers, then none of that matters.
There are plenty of options in Houston and I recommend looking into those before settling on Pappas.
Fajitas are incredible! Our go-to meal. The butter stuff that comes with them is amazing! Excellent tortillas and salsa too! The chips are thin, crispy and warm.
Jessica Sanchez and her whole team are amazing! Jessica was my main point of contact throughout planning and with every question (and there were many), she was friendly and meticulous. She advised on what appetizers go best together, what sides go well with the entrees, and what foods guests with dietary restrictions can and cannot have. She took dietary restrictions very seriously, making special plates for guests who needed it and letting me know exactly which appetizers and sauces they could/couldn't have. The food itself was fantastic as well! Everyone complimented it and had no complaints! 10/10 would recommend Pappas!
Fajitas and their soups. I don’t particularly care for their enchiladas but they are adequate
Loading...