Pizza Hut
21850 Bulverde Rd, San Antonio
(210) 402-9690
Recent Reviews
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If you’re ordering online, buyer beware. Placed the order through the app at 6:24 pm with an estimated delivery time of 7:49-7:59 pm. I was waiting for the delivery to be able to take medication. At 8:04, I called and without speaking to anyone, I was placed on hold. After being on hold for 5 minutes, someone answered and immediately hung up. I called back and whoever answered said simply “I can’t take new orders, our system went down.” I asked what time the system went down so I could ascertain if my order was impacted and was told it was an hour ago. She said they’re simply refunding every order they see and then hung up on me without confirming any details for my order. Well, my bank still shows the charge pending - I’m sure I’ll be cut off again if I try to call so I’m not wasting my time. I’ll be disputing the charge if it posts.
TL; DR - I’d only recommend phone orders or do it in person if you’re desperate… but really just go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Very friendly staff
Atmosphere: 5
Food: 5
Service: 5
Went to pick up an order and used the restroom while I was in there. It was so filthy it looked like it hadnt been cleaned in a week and the smell was terrible. Not to mention they try giving you two small cups of marinara for a family order of breadsticks and then charge you $3 for two more of those small cups
Atmosphere: 1
Food: 1
Service: 1
A little long for the wait on a day where I was the only one there and price wasn't as advertised
The pizza, the wings, all delicious! Still my favorite pizza and wing joint. Outstanding Customer Service! Outstanding food service! They're pretty fast and accurate. Still the best!
Atmosphere: 5
Food: 5
Service: 5
So a few weeks ago I ordered a large pizza for delivery and I was charged for the pizza, delivery fee of $4.99 and then I tipped the delivery driver. After placing the order I was notified that it was my delivery was going to be done by Door Dash. So I looked on door dash and their delivery fee was $1.99. So why is pizza hut charging $4.99 for delivery when they don't have drivers? I called talk to a manger and he understood and said he would credit me with $5. I checked on the app and to my surprise NO CREDIT for $5.
Food has been good and the service. But the bathrooms are terrible. I did notify someone when I was there last but she wasn’t a manager.
Every time we buy food or dine in, the food and service are great. The restaurant is clean and not usually too busy, so we always get a table. I don't know anything about their delivery because I do not live close enough to this one.
Atmosphere: 5
Food: 5
Service: 5
Pizza is awful the pizza did not have any sauce and the bread sticks were raw on the bottom and burn on top. Just an awful experience. Try another pizza hut. This place NO GOOD!!!
Atmosphere: 2
Food: 1
Service: 3
I changed this review since their customer service and cleanliness had improved.
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
The pizza we picked up was not good. Not what i expected from pizza hut
Atmosphere: 3
Food: 1
Service: 3
Ordered their specialty large three topping pizza for $10.99 came out hot and fresh from the oven. Great customer service they offered me plates, napkins, parmesan and red pepper as I dined in.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Cheese Pizza, Boneless Wings
Online food delivery is bad. Cold pizza and sometimes wrong order. Spent $70 last night to enjoy cold dry pizza. Bruh I wonder what Gordan Ramsay woulda said.
Atmosphere: 3
Food: 1
Service: 3
Food is ok, service is awful. Don't turn fryer on in the mornings until after pizza is ran through so had to wait on fryer to heat and wings to cook while pizza is sitting in warmer.
Atmosphere: 2
Food: 1
Service: 1
Pizza hot and ready when I went to pick it up
Atmosphere: 5
Food: 4
Service: 5
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